Notifii Track vs. OneSignal

Notifii is fantastic in Higher Education mail rooms where packages are received centrally. The system can be setup to automatically send-out e-mail and text communication to students and departments, alerting them to the package's arrival. Packages can then be signed-for by students and/or departments either at the mail room or elsewhere since the system is completely cloud-based.

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I think One Signal is very well suited for mobile app owners who want to be in touch with their user base more easily by sending push notifications and in-app messages. I'm not sure how well that works for SMS messaging as I haven't yet tried it. I wouldn't necessarily recommend it if your in-apps are very rare.

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• The web console is performative.
• System connectivity has been solid once established.
• Little to no down time when implemented.
• Customized roles and users

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• Send instant notifications without any delay.
• Provide all the necessary features for testing.
• Highly cost effective.
• Great system to handle huge volume.
• Great customer support.

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• More choices on reporting - by department, package detail, etc.
• Allow for multiple intermediate transfers within the same company before the final destination.
• Allow for notes after the package has been logged out.

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• Is still in development: we know OneSignal is still in development and sometimes it takes longer to create or fulfill certain features.
• Payment: payment menu is not at the glance, [and] is just difficult sometimes to find -it is a minor issue.
• Send to certain custom segments through specific OneSignal IDs; you can do it though API doing a GET call with tools like Postman. If this can be done from OneSignal it would be great.

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The product continues to do what we need it do to consistently and reliably.

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The program can be run on a desktop computer using an easy-to-use interface, or on an iPad, which is very intuitive.

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I give an 8 in this question mainly for 2 reasons: the products even if they look like complete and are highly customizable and usable, they are still missing some logical features. For example, send messages to a list of users - now days you can do it with postman and get calls. A second example is App messaging that is still in development and has many opportunities.

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Support for this product is TERRIBLE [in my opinion]. Our implementation advisor frequently had wrong or changing information. We would be told one thing which would then change moments later. Documentation also was severely lacking making implementation without assistance near impossible.

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Their customer support has been top-notch. They are able to assist you in getting through any problems that you may have and respond in a very timely manner. I've dealt with them on 4-5 instances over the years and my issues were always resolved within a matter of a few business days.

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Setup was easy and implementation was a breeze. I wish all of our software was this straight forward!

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No other items were checked

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In my opinion, OneSignal documentation / API is more friendly [than] Firebase. Maybe because Firebase is already "too big," but OneSignal is focused on one solution that giving our notification through to our customer. In that case, OneSignal is chosen by our company. Several years after that, Firebase announced it supported [the] iOs platform too but our company already using OneSignal to our notification provider.

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• Has provided an inexpensive way to document package receipt and delivery.
• Allowed us to get better control over packages coming into the resort and the final disposition of those packages.

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• OneSignal has allowed us to grow number of subscribers in a short time.
• We are able to send our news and offers easily and instantly.
• We have become able to drive more website traffic and increase in sales.

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