A powerful, cost-effective, holistic package solution!
December 02, 2021
A powerful, cost-effective, holistic package solution!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Notifii Track
Notifii Track has allowed us to completely streamline our package handling process from receiving to delivery on our campus. With packages arriving for both departments and individuals, we needed a way to properly receive packages from multiple carriers. Students come to our counter to receive packages, while departments have their packages delivered. We needed a solution that would allow us to do all of these things accurately and speedily.
- Sends e-mail and text messages to package recipients
- Allows us to scan packages in and sign them out on an iPad
- Allows us to take a picture of the delivered package and/or the person who signed for it
- Allows us to quickly and easily import users into the database
- Keeps all records on the cloud, in compliance with FERPA
- It would be nice to easily remove student data from the system without having to open a support ticket.
- The ability to text/e-mail students about their packages
- The ability to track packages from receipt to delivery
- The ability to import student data into the database
- The fact that the system is FERPA compliant and completely cloud-based
- Students love that they receive immediate communication when a package arrives from them. This is a big win for student experience.
- There was no expensive hardware to purchase or maintain (a win for IT), and we pay a very reasonable monthly fee for the service, all updates, and support.
- No need to maintain a server or worry about FERPA compliance
We had previously used a product by Pitney Bowes, called Arrival. We used Arrival for a number of years, and it worked well for what we were doing. However, when we came across Notifii Track, the benefits were clear. One simple, monthly payment for the product, which included updates and support. Other than an iPad and a signature pad at our counter, we did not have to purchase any additional hardware. Notifii Track also allowed us to easily import student data (FERPA compliant) and communicate to students via e-mail and text. These were the big wins when compared with our previous software.
Do you think Notifii Track delivers good value for the price?
Yes
Are you happy with Notifii Track's feature set?
Yes
Did Notifii Track live up to sales and marketing promises?
Yes
Did implementation of Notifii Track go as expected?
Yes
Would you buy Notifii Track again?
Yes
Using Notifii Track
6 - Package receiving, sorting and delivery
2 - Manager & Director; the only skills necessary are reaching-out to the company with issues -- it's completely cloud based, which makes support very easy.
- Package receiving
- Package Delivery
- Package Communication to Students & Departments
- To be able to communicate with Students via Text Message about their packages
- To be able to take photos on an iPad about where a package was left
- To be able to take photos on the iPad about who signed for the package
- None that I can think of
Evaluating Notifii Track and Competitors
Yes - We replaced Pitney Bowes Arrival because it was, at the time, challenging to use, expensive to upgrade, and finicky.
- Price
- Product Features
- Product Usability
The all-in-one price-point (service, support, upgrades, etc.) as well as the features (text/e-mail to students, etc.) made this very easy!
There were no other products on the market that could do what Notifii could for a similar price point. I wouldn't change a thing.
Notifii Track Implementation
- Implemented in-house
Change management was minimal - Having an intuitive system that was a huge improvement over the previous system made this change easy!
- There were none
Notifii Track Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Support is included in the monthly price, there are not multiple tiers.
We've only had two issues to report in more than four years of using the service, and each time, they have responded quickly and solved our problem!
Using Notifii Track
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Receiving a package
- Entering the recipient's information into the system
- Capturing a signature on the signature pad or iPad
- Nothing
Yes - Fantastic -- we use the iPad version to deliver packages to departments on campus.