Item: Notifii Track
Rating: 4
Author: Verified User

Use Cases and Deployment Scope

As a boarding school we need to manage package tracking and notifications for both our employees, as well as a very broad and diverse student body. Notifii [Track] allows us to do this by integrating with our Active Directory system and allowing for custom implementations using data scraped from AD.

Pros and Cons

The web console is performative.
System connectivity has been solid once established.
Little to no down time when implemented.
Customized roles and users

End user support was severely lacking, our implementation engineer was very poor [from my experience].
Documentation is sub standard.
Implementation is a very long process if you have any customization or special requirements.

Most Important Features

Active Directory Integration
Single Sign On

Return on Investment

We have been able to modernize our package delivery solution with Notifii Track.
Active Directory integrations has allowed for greater tuning then previous solution.
Single Sign On offerings via Okta made end user roll out very easy.

Alternatives Considered

No other items were checked

Key Insights

Do you think Notifii Track delivers good value for the price?

Not sure

Are you happy with Notifii Track's feature set?

Yes

Did Notifii Track live up to sales and marketing promises?

Did implementation of Notifii Track go as expected?

Would you buy Notifii Track again?

Likelihood to Recommend

Notifii [Track] is best used in a situation where you have a very large body of users who are nearly identical in their purposes and roles. Once you begin to add in complexity to the Notifii system, whether it be addressing, user management or roles, [in my opinion] the system becomes incredibly cumbersome and difficult to administer. Be prepared to write custom scripts if you want to implement custom solutions.

Support Rating

Support for this product is TERRIBLE [in my opinion]. Our implementation advisor frequently had wrong or changing information. We would be told one thing which would then change moments later. Documentation also was severely lacking making implementation without assistance near impossible.

Notifii Track Customer Support Pros and Cons

Pros	Cons
Kept well informed No escalation required	Slow Resolution Less knowledgeable Problems left unsolved Difficult to get immediate help Need to explain problems multiple times Support doesn't seem to care

An OK solution that seriously lacks support

Overall Satisfaction with Notifii Track