NovelVox Agent Accelerator vs. Talkdesk
NovelVox Agent Accelerator vs. Talkdesk
Product | Rating | Most Used By | Product Summary | Starting Price |
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NovelVox Agent Accelerator | N/A | To support the Customer Experience, NovelVox offers Agent Accelerator, a unified agent desktop that comes with out-of-the-box customization and optimization capabilities. The solution integrates with 75+ third-party applications to offer the agent a unified view of information. The integration with CRMs, Ticketing applications, core systems, and telephony systems such as Avaya, Genesys, Amazon Connect, and Cisco, enables agents to fetch data from multiple sources for driving contextual… | N/A | |
Talkdesk | N/A | Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications. | $85 per month per user |
NovelVox Agent Accelerator | Talkdesk | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
NovelVox Agent Accelerator | Talkdesk | |
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Top Pros |
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Top Cons | No answers on this topic |
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Contact Center Software |
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Workforce Optimization (WFO) |
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NovelVox Agent Accelerator | Talkdesk | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
NovelVox Agent Accelerator | Talkdesk | |
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Likelihood to Recommend | - (0 ratings) | 8.2 (447 ratings) |
Likelihood to Renew | - (0 ratings) | 8.7 (36 ratings) |
Usability | - (0 ratings) | 8.6 (263 ratings) |
Availability | - (0 ratings) | 9.8 (6 ratings) |
Performance | - (0 ratings) | 10.0 (5 ratings) |
Support Rating | - (0 ratings) | 8.6 (130 ratings) |
In-Person Training | - (0 ratings) | 10.0 (2 ratings) |
Online Training | - (0 ratings) | 8.4 (4 ratings) |
Implementation Rating | - (0 ratings) | 8.1 (204 ratings) |
Configurability | - (0 ratings) | 10.0 (6 ratings) |
Product Scalability | - (0 ratings) | 10.0 (6 ratings) |
Vendor post-sale | - (0 ratings) | 10.0 (2 ratings) |
Vendor pre-sale | - (0 ratings) | 10.0 (2 ratings) |
NovelVox Agent Accelerator | Talkdesk | |
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Likelihood to Recommend | NovelVox No answers on this topic | Talkdesk |
Pros | NovelVox No answers on this topic | Talkdesk |
Cons | NovelVox No answers on this topic | Talkdesk |
Likelihood to Renew | NovelVox No answers on this topic | Talkdesk |
Usability | NovelVox No answers on this topic | Talkdesk |
Reliability and Availability | NovelVox No answers on this topic | Talkdesk |
Performance | NovelVox No answers on this topic | Talkdesk |
Support Rating | NovelVox No answers on this topic | Talkdesk |
In-Person Training | NovelVox No answers on this topic | Talkdesk |
Online Training | NovelVox No answers on this topic | Talkdesk |
Implementation Rating | NovelVox No answers on this topic | Talkdesk |
Alternatives Considered | NovelVox No answers on this topic | Talkdesk |
Scalability | NovelVox No answers on this topic | Talkdesk |
Return on Investment | NovelVox No answers on this topic | Talkdesk |
ScreenShots | NovelVox Agent Accelerator Screenshots |