What users are saying about
21 Ratings
13 Ratings
21 Ratings
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Score 8.5 out of 100
13 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

Nutshell

This can be used for different industries, healthcare, IT, retail or any company with a customer service line, big or small. if i had to ask, i would say "Do you have any type of filing system that you use?" "anything where you are keeping track of personal/ business information." Do you need access to information on a day to day basis?If they do , then this can be used , especially if you need to keep track of the numbers; we like how we can see if are things going up or down.
Catherine Corass | TrustRadius Reviewer

Veeva CRM

Good for larger teams with a lot of activities and therefore a good justification for the investment. Great for 'as above' + the companies looking to integrate Veeva CRM with other Veeva offerings, such as Align, Inslight, Zinc/PromoMats etc. Not so great for smaller organisations or those with more slightly more restricting budgets.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Nutshell
7.3
Veeva CRM
7.6
Customer data management / contact management
Nutshell
9.0
Veeva CRM
8.0
Workflow management
Nutshell
8.1
Veeva CRM
8.1
Territory management
Nutshell
6.0
Veeva CRM
7.0
Opportunity management
Nutshell
8.7
Veeva CRM
8.0
Integration with email client (e.g., Outlook or Gmail)
Nutshell
7.5
Veeva CRM
7.6
Quote & order management
Nutshell
6.8
Veeva CRM
6.1
Interaction tracking
Nutshell
9.3
Veeva CRM
8.3
Channel / partner relationship management
Nutshell
3.0
Veeva CRM
8.0
Contract management
Nutshell
Veeva CRM
7.1

Customer Service & Support

Nutshell
8.8
Veeva CRM
8.0
Case management
Nutshell
9.7
Veeva CRM
8.0
Call center management
Nutshell
8.0
Veeva CRM
8.0
Help desk management
Nutshell
Veeva CRM
8.0

Marketing Automation

Nutshell
8.1
Veeva CRM
7.1
Lead management
Nutshell
8.4
Veeva CRM
7.0
Email marketing
Nutshell
7.8
Veeva CRM
7.1

CRM Project Management

Nutshell
9.0
Veeva CRM
7.5
Task management
Nutshell
9.1
Veeva CRM
8.0
Reporting
Nutshell
8.8
Veeva CRM
6.9
Billing and invoicing management
Nutshell
Veeva CRM
7.6

CRM Reporting & Analytics

Nutshell
8.2
Veeva CRM
6.4
Forecasting
Nutshell
8.0
Veeva CRM
6.1
Pipeline visualization
Nutshell
8.0
Veeva CRM
7.7
Customizable reports
Nutshell
8.7
Veeva CRM
5.4

Customization

Nutshell
8.3
Veeva CRM
7.4
Custom fields
Nutshell
7.9
Veeva CRM
7.2
Custom objects
Nutshell
9.0
Veeva CRM
7.2
Scripting environment
Nutshell
9.0
Veeva CRM
7.3
API for custom integration
Nutshell
7.1
Veeva CRM
7.9

Security

Nutshell
7.5
Veeva CRM
9.0
Single sign-on capability
Nutshell
9.0
Veeva CRM
9.0
Role-based user permissions
Nutshell
6.0
Veeva CRM
9.0

Social CRM

Nutshell
7.7
Veeva CRM
8.5
Social data
Nutshell
7.4
Veeva CRM
8.0
Social engagement
Nutshell
8.0
Veeva CRM
9.0

Integrations with 3rd-party Software

Nutshell
8.0
Veeva CRM
9.0
Marketing automation
Nutshell
8.0
Veeva CRM
9.0
Compensation management
Nutshell
8.0
Veeva CRM

Platform

Nutshell
7.7
Veeva CRM
9.2
Mobile access
Nutshell
7.7
Veeva CRM
9.2

Pros

Nutshell

  • Customization - we are able to make Nutshell make the most sense for our company and processes
  • Scheduling - the ability to set tasks allows us to never forget a follow-up call or email
  • Tags - allow us to prioritize leads and segment our customers and potential customers
  • Communication - the ability to tag colleagues in notes for callbacks or updates to accounts is very helpful to keep everyone on the same page
  • Email History - being able to blind copy all our email communication to Nutshell, allows us to have email threads and notes all in one place
Jennifer Callaghan | TrustRadius Reviewer

Veeva CRM

  • Easily accessible with any devices such as ipads, iphones and desktop
  • Data mining - system provides insightful information to users which are targeted for each customer
  • Increases productivity of field staffs
Anonymous | TrustRadius Reviewer

Cons

Nutshell

  • SWOT analysis --- currently we put this in as custom fields but they don't link up at all and are hard to read/navigate. We also use the custom fields for other information we want to capture. It would be nice to build those in so they can show the info as bullet points or something --- currently paragraph form and hard to find things at a glance.
  • Funnel could use some work. Only shows how many leads are currently in that part of the pipeline which doesn't give us a good historical comparison.
Laci Fitch | TrustRadius Reviewer

Veeva CRM

  • Configuration flexibility specific to Medical continues to be a challenge to differentiate from Commercial
  • Standardization of permissions and customization across teams
  • Pricing
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Nutshell

Nutshell 10.0
Based on 1 answer
This is perfect for a small business / Home based business with SaaS. Nutshell constantly adds new features and the price is much better than more robust software like Salesforce.
Dan Aylward | TrustRadius Reviewer

Veeva CRM

No score
No answers yet
No answers on this topic

Usability

Nutshell

Nutshell 9.0
Based on 1 answer
Very easy to use, great for small office
Dan Aylward | TrustRadius Reviewer

Veeva CRM

No score
No answers yet
No answers on this topic

Support Rating

Nutshell

Nutshell 9.5
Based on 2 answers
Nutshell's support team has always been great and they tend to go above and beyond. They are polite, friendly, personable and great listeners. They are also great about sending follow up emails too.
Jennifer Callaghan | TrustRadius Reviewer

Veeva CRM

No score
No answers yet
No answers on this topic

Implementation Rating

Nutshell

Nutshell 8.0
Based on 1 answer
Implementation is difficult everytime but this was relatively simple due to the small amount of data we moved
Dan Aylward | TrustRadius Reviewer

Veeva CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

Nutshell

Well, my team had trials for these others and they all prefer Nutshell for different reasons. I prefer it as I need a user-friendly software to help me out as I am not a big tech guy. I have heard others in the office say things like they like the way activities are scheduled better, or the way nothing ever gets accidentally erased if they hard crash or power goes out.
Gregory Palenschat | TrustRadius Reviewer

Veeva CRM

As Veeva CRM is built on Salesforce' platform, both solutions have rather similar look, feel and offered set of functionalities. Veeva CRM is geared up specifically for the pharmaceutical industry - to my understanding, there is an agreement between the companies, preventing Salesforce.com from stepping into the pharma market. So if you are familiar with the Salesforce.com experience - from the solution to their implementation, training and support approaches - you can expect similar from Veeva (CRM).
Anonymous | TrustRadius Reviewer

Return on Investment

Nutshell

  • Nutshell's mobility has provided significant ROI for me since we've started using the CRM. I've been able to provide immediate feedback to clients, schedule meetings from the field with confidence, and much more.
  • Nutshell's tagging features have helped us craft custom mailing/email lists. We struggled to do this in the past.
Phil Curtolo | TrustRadius Reviewer

Veeva CRM

  • The system has allowed our field staff to be more efficient
  • Target marketing based on the data analytics
Anonymous | TrustRadius Reviewer

Pricing Details

Nutshell

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Nutshell Editions & Modules

Edition
Starter$201
Pro$351
Pro+$701
  1. per user, per month
Additional Pricing Details

Veeva CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Veeva CRM Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Nutshell
8.5
Veeva CRM
8.1

Likelihood to Renew

Nutshell
10.0
Veeva CRM

Usability

Nutshell
9.0
Veeva CRM

Support Rating

Nutshell
9.5
Veeva CRM

Implementation Rating

Nutshell
8.0
Veeva CRM

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