Okendo vs. Trustpilot

Okendo

Okendo

3 Reviews and Ratings

Trustpilot

Trustpilot

48 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Okendo	Score 10.0 out of 10	N/A	Okendo is a customer marketing platform for Shopify brands, that helps brands build stronger customer relationships. Okendo gives brands insights into customer preferences and behaviors to drive customer advocacy, and deliver more personalized customer experiences. Okendo is also used to drive trust and conversions with customer ratings, reviews, visual UGC, Q&A and NPS.	$19 per month
Trustpilot	Score 6.7 out of 10	N/A	Trustpilot, headquartered in Copenhagen, offers their customer review platform to help businesses gather more online reviews and merge their online profile with feedback from their top customers and bring customer reviews to other high visibility platforms (e.g. Google).	$259 per month per domain

Pricing

Okendo

Trustpilot

Editions & Modules

Surveys: starting at $19
per month
Reviews: starting at $19
per month
Quizzes: starting at $19
per month
Referrals: starting at $19
per month

Plus: $259
per month per domain
Premium: $629
per month per domain
Advanced: $1,059
per month per domain
Enterprise: Contact for pricing

Offerings

Pricing Offerings
Okendo	Trustpilot
Free Trial
Yes	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

Monthly subscriptions with available discounts on product bundles and annual plans.

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More Pricing Information

Community Pulse
	Okendo	Trustpilot
Considered Both Products	Okendo Verified User Anonymous Chose Okendo The review platform we used is not in the list above, however, it was a free Shopify app called 'Product Reviews.' This app had no customization, or customer emails, and was hidden within a tab on our product page. Okendo is a completely different experience for us and from a … Incentivized Helpful?	Trustpilot Brent Burrows II VP Retail & Sales Chose Trustpilot Google Business is free, and you covers the standard features you get from Trustpilot - arguably with more reach. For us, it was a solid backup after having our relationship sullied by our TP account manager. Incentivized Helpful? Melissa Best Director of Digital Marketing Chose Trustpilot We also evaluated Bazaarvoice when considering adding customer reviews. Completing a tax return takes time and energy from our customers. We did not want them to fill out a lengthy questionnaire-type review. We wanted to make the review process as simple as possible. … Incentivized Helpful? Thomas Pittman Director of Marketing Chose Trustpilot Selected Trustpilot because of superior integration with the website and Google SERPS. Again, my only complaint would be Trustpilot was relatively more expensive than the other technologies. Incentivized Helpful?

Best Alternatives
	Okendo	Trustpilot
Small Businesses	HubSpot Marketing Hub Score 8.5 out of 10	Growave Score 9.7 out of 10
Medium-sized Companies	HubSpot Marketing Hub Score 8.5 out of 10	PowerReviews Score 7.8 out of 10
Enterprises	Adobe Marketo Engage Score 8.1 out of 10	PowerReviews Score 7.8 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Okendo	Trustpilot
Likelihood to Recommend	10.0 (0 ratings)	5.0 (0 ratings)
Likelihood to Renew	- (0 ratings)	8.0 (0 ratings)
Usability	- (0 ratings)	8.5 (0 ratings)
Support Rating	- (0 ratings)	8.7 (0 ratings)

User Testimonials
	Okendo	Trustpilot
Likelihood to Recommend	We love Okendo since we've launched. We used to get one review on a blue moon but since we onboarded Okendo, we have gotten 26 reviews in 2 months! This goes to show that our customers are willing to review our clothes, and genuinely love it! We are so happy with the look of the platform, and its usability of it. Incentivized Verified User Anonymous Read full review	Increases consumer confidence as they can see the reviews on the product, the service provided, and the overall company review. This then leads to more orders. Helps when there is a new product with no reviews yet, as customers can see that the company has an overall score of 4.6 and are confident in buying Incentivized Verified User Anonymous Read full review
Pros	Design User-friendly Integrates with Attentive Incentivized Verified User Anonymous Read full review	Their website UI allows for fluid visualizations and analysis of the review data. Their website widget integrates well with the website allowing us to display reviews dynamically. They have pretty advanced integrations with Google SERPs where you can actually have your TP review show up instead of your Google review, which can have benefits. Incentivized Thomas Pittman Director of Marketing Read full review
Cons	Would love more customization that I could do on my own, without reaching out to the team Updated instructions on how to integrate with SMS via Attentive Incentivized Verified User Anonymous Read full review	It would be good to have more control over invalid reviews. It would be good if buyers were required to contact the company to express their concerns before doing it on the reviews sites because many times a negative impression is caused by a misunderstanding and other potential buyers are not helped by being exposed to this misinformation. Ideally, the data could be integrated into our website easier. Incentivized Verified User Anonymous Read full review
Likelihood to Renew	No answers on this topic	It's expensive and customer service is not the best. Incentivized Verified User Anonymous Read full review
Usability	No answers on this topic	Simple user interface - easy to understand with high level overviews, but also getting into the detail with questions for those who want it. The only issue I have is the connection with LinkedIn - sometimes it fails and makes you re-enter details again which can be a bit frustrating! Incentivized Teal Scarfone Product Owner Read full review
Support Rating	No answers on this topic	I've rarely had issues and needed support. During the implementation phase we relied on their support heavily and they were very knowledgeable, responsive and helpful. Any questions I've had have been answered promptly by my account manager. They also have a great knowledgebase for self-service support. Incentivized Melissa Best Director of Digital Marketing Read full review
Alternatives Considered	The review platform we used is not in the list above, however, it was a free Shopify app called 'Product Reviews.' This app had no customization, or customer emails, and was hidden within a tab on our product page. Okendo is a completely different experience for us and from a customer perspective as they have made it so easy for the customer to leave a review. Incentivized Verified User Anonymous Read full review	Google Business is free, and you covers the standard features you get from Trustpilot - arguably with more reach. For us, it was a solid backup after having our relationship sullied by our TP account manager Brent Burrows II VP Retail & Sales Read full review
Return on Investment	Currently there isn't a way to track the ROI Incentivized Verified User Anonymous Read full review	We've seen an increase in CTR and CVR while lowering our CPAs using our reviews in our display and social media ads. Integrating the star rating with our Google Ads was automatic and we saw a lift in CTR when the stars were added. We saw an uptick in traffic in from our Trustpilot review page to our website. Incentivized Melissa Best Director of Digital Marketing Read full review
ScreenShots	Okendo Screenshots