Oki Data C900 Series vs. PrinterLogic

In our particular situation, we needed a solution that alleviate the amount of support our help desk team was having to attend to. PrinterLogic gave us a solution where our end users were able to install other printers they needed that the role didn't usually need.

Incentivized

• Removes admin privilege requirement for adding printers, but only those you specify.
• Easily allows printers to be added by user based on their location/situation.
• Admin portal for printer management is simple yet powerful.
• Customize access to network printers for specific people (cheque printers, etc).
• Fantastic documentation/KB.
• Pre and post sales support was top notch.

Incentivized

• There really isn't anything major that we've noticed wrong.
• The biggest thing was we were not able to get the dual authentication working with both Google and Azure at the same time. We ended up having to just pick one.
• The cost isn't cheap and is maybe a little higher than other options, but it does give you more features than competitors.

Incentivized

Hands down one of our best investments for our IT staff. This has saved so much time and frustration and it well worth the cost. If the budget starts to gets tight, this is one of the last things we would cut out. We also purchased this through our copy machine vendor so it's nice that the charge is integrated with our copy machines lease

Incentivized

Because the printer queues are still just basic old Windows printer queues, implementation had minimal impact for end-users. We just had to show them the functions in the PrinterLogic client. The admin portal tools for use by us IT people is entirely straightforward. While I appreciated that PrinterLogic had an engineer available while I set up our environment, I didn't actually need any guidance. I just followed their excellent documentation and in a matter of a couple hours we had full functionality and a working test environment, including IdP and SSO.

Incentivized

Whenever I've contacted PrinterLogic support the responses are always rapid and thorough. The support staff is knowledgeable and always happy to answer any questions I have. Most of the time we needed support was at the beginning of our implementation. Our account rep as well as technical support were skilled and responsive.

Incentivized

They function similarly although I did not test Papercuts cloud version. I trialed PaperCut more for their on premise version because it would be a one time cost instead of an ongoing fee. Still, we decided to remain with printerLogic as it is provided through an agreement with a print service provider.

Incentivized

• Managing copiers from a single pane of glass to investigate user issues and SNMP reporting for quick insight into copier status has reduced the need for "I'm not sure what happened; can we just reboot and see what happens?"
• Removing the necessity of direct domain access for GPOs to apply copier changes removed the wait time for a user to have items available.
• Fewer helpdesk calls just to install a copier for a location they're traveling to for a limited time.

Incentivized