Item: Vasion Print
Rating: 10
Author: Verified User

Overall Satisfaction with PrinterLogic

Use Cases and Deployment Scope

This product reduces our reliability on physical servers. In turn, this also reduces our licensing, storage, and maintenance costs and simplifies printer installs for our employees.

Pros and Cons

Pros

Converts server share printer name to direct IP address printing.
Easily connects to on-prem print servers to capture existing print drivers, IP addresses, and printer profiles.
Users can easily map new printers by clicking the printer object on floor plan maps.
Cross platform printer installs makes this product a winner.

Cons

Installing postscript drivers is not currently supported.

Most Important Features

Ease of installing printers through a floor plan map
Ease of maintaining printers
Ease of uploading, configuring and creating new printers

Return on Investment

Vasion Print has reduced our need for on-prem print servers by 95%, in 11 months.

Ease of use, configuration, and maintenance. The support and rapid response provided by Vasion Print has been fantastic. The additional benefit is since this is a cloud solution means that as new features are released by Vasion Print, we can begin leveraging them very quickly, with a minimal amount of effort, and little to no internal customer downtime.

Print Management Impact

We were able to reduce out print server footprint by about 90% in the first 11 months or rolling this product out and going live. Our end users absolutely love the fact that they can easily locate their printers based on their location on a map, and self-install the printer then need. Furthermore, our IT staff at each location loves the fact that we can lock down printer access so that only certain specific users can map themselves and print to a printer.

Key Insights

Do you think Vasion Print delivers good value for the price?

Yes

Are you happy with Vasion Print's feature set?

Yes

Did Vasion Print live up to sales and marketing promises?

Yes

Did implementation of Vasion Print go as expected?

Yes

Would you buy Vasion Print again?

Yes

Other Software Used

Microsoft Intune, Jamf Pro, Patch My PC Patch Management

Likelihood to Recommend

Reducing potential vulnerability footprint is where this product shines most of all. Additionally, the ease of converting the printer objects for different OS platforms is what makes this product the best option for businesses that utilize Windows, MacOS, Linux, etc. Deploying the agent to devices is easily accomplished by Microsoft Configuration Manager, Intune, JamF, or other systems management solutions.

Using PrinterLogic

Users and Roles

5000 - Sales, IT, Marketing, Engineering, Journalists, etc

Support Headcount Required

2 - Knowledge of IP address ranges, PC and Mac print drivers, PC and Mac printing profiles

Business Processes Supported

Reduce dependency of on-prem servers
Reduce vulnerability footprint
End-user self-service to install printers

Likelihood to Renew

Ease of use, configuration, and implementation

Evaluating PrinterLogic and Competitors

Products Replaced

Key Differentiators

Cloud Solutions
Scalability
Ease of Use

Cloud Solution was the most important factor and the fact that this would centralize all our printers into one single solution and platform for management and scalability.

Evaluation Lessons Learned

I would not change anything at this time

PrinterLogic Implementation

Implementation Rating

Implementation of PrinterLogic was super easy

Implementation Details / Implementation Partner

Implemented in-house

Implementation Phases

Yes - We started Vasion Print implementation by going live with Corporate Office first, and then we rolled it out across the 50+ other locations across the United States

Change Management Lessons

Change management was minimal - Our change management process is mature. We were able to make changes 2 days after submitting the change management requests in most cases.

Implementation Issues

Getting IT from the remote sites to schedule time with us for training and coming up with a rollout date and time

PrinterLogic Training

Training Types Used

No Training

In-Person Training

Online Training

Ease of Vasion Print Training

It was easy to learn without any formal training, as long as you understand print servers, drivers, and print profiles

Configuring PrinterLogic

Product Configurability

I think Vasion Print configurability is just right. It does what it is supposed to do well, and easily.

UI Customization

No - we have not done any customization to the interface

Extensibility and Customization

No - we have not done any custom code

PrinterLogic Support

Support Rating

Vasion Print support has been quick to answer questions and help us to resolve minor issues that have come up.

Vasion Print Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response	None

Premium Support

We did not purchase premium support, as we have a fairly knowledgeable IT staff to handle the day to day issues

Bug Resolution

Using PrinterLogic

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar	None

Easy Tasks

Uploading print drivers from print servers is easy
Uploading floor plan maps is easy
Setting up the printer objects on the floorplan is easy
Assigning security access to printers is easy
Creating printer deployments to users based on security groups is easy

Difficult Tasks

Uploading certain Mac drivers is difficult or impossible

PrinterLogic Reliability

Scalability

We have rolled Vasion Print out to 50+ locations, and scalability has not been an issue

Reliability and Availability

So far, Vasion Print has been available for end users without any issues reported as far as we are aware.

Performance

A colleague has reported a performance issue with loading printer profiles on Edge. It sometimes takes a very long time to come up, and sometimes not at all, but he switches over to Chrome, and the interface comes up very quickly. This might be a fringe case, since I am able to launch the same profile on Edge browser without any problems.

Integrating PrinterLogic

Types of Integration

Single Signon

Relationship with PrinterLogic

Pre-Sale Experience

Interaction with the sales team was great. They were able to handle all our questions and requests.

Post-Sale Experience

Vasion has been a great partner to work with

Comments

Please log in to join the conversation

Brock Faucette
commented 2 years ago
Thanks for your review! We love hearing how Vasion Print is freeing you of print server headaches and that our support team has been helpful. Please reach out if you never need anything. We appreciate your partnership!