PrinterLogic: Reliable and Functional
February 16, 2024
PrinterLogic: Reliable and Functional
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with PrinterLogic
We use PrinterLogic to administer and map all 150 printers spread across each of our 6 sites. Our scope includes production & manufacturing as well as office administration. The challenges we faced before implementing PrinterLogic were an inconsistent user experience when mapping via traditional Windows print server. Connectivity issues at remote locations were due to traversing an unreliable MPLS circuit to send the print jobs to a print server than back to the physical print device on location. We needed a solution to allow users to print directly via IP to the print device in physical proximity but without the headache of singular user mappings at the device level. With PrinterLogic we were able to set up default profiles for each device, organize them by location, and allow the users to easily map and use each device. Print jobs became consistent. Speed of print jobs sent to devices were drastically improved due to the core architecture of printing directly via IP without a print server. Monitoring of our printer inventory became much less of a hassle as we now could proactively receive usage reports as well as printer supply warnings.
- Ease of use. UI is well designed
- Core architecture, printing via IP is reliable
- Administration of devices and profiles
- Importing from old print server into PrinterLogic is a simple process
- MacOS usage. The plugin requires specific browser usage and is not clearly defined what will work and what will not. It was a lot of trial and error to find a consistent solution for our end users.
- Major reduction in support time for devices, 25 hours a week down to 5
- Proactive approach to printer maintenance
- Usage reports and additional visibility into each printer's lifecycle
We attempted to utilize Microsoft's universal print cloud solution but found many issues with core functionality and architecture. Microsoft universal cloud print solution had limitations on administration, driver usage, as well as a cost per page printed. PrinterLogic resolved these core concerns and gave us a solution that was easy to manage, maintain and implement.
Do you think PrinterLogic delivers good value for the price?
Yes
Are you happy with PrinterLogic's feature set?
Yes
Did PrinterLogic live up to sales and marketing promises?
Yes
Did implementation of PrinterLogic go as expected?
Yes
Would you buy PrinterLogic again?
Yes
PrinterLogic Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
We purchased premium support for the first year, I believe. Due to the importance of the project going well we thought it would be appropriate to have. Due to the products reliability and simplicity, we have not needed to use support very often.
When setting up the initial profiles, we needed some assistance in regards to users with Macbooks. Support was very helpful and resolved our issues within a day or two. They brought in the right resources with the skillset and knowledge to help and rapidly brought a solution to our organization.