Vasion Print: Reliable and Functional

We use Vasion Print to administer and map all 150 printers spread across each of our 6 sites. Our scope includes production & manufacturing as well as office administration. The challenges we faced before implementing Vasion Print were an inconsistent user experience when mapping via traditional Windows print server. Connectivity issues at remote locations were due to traversing an unreliable MPLS circuit to send the print jobs to a print server than back to the physical print device on location. We needed a solution to allow users to print directly via IP to the print device in physical proximity but without the headache of singular user mappings at the device level. With Vasion Print we were able to set up default profiles for each device, organize them by location, and allow the users to easily map and use each device. Print jobs became consistent. Speed of print jobs sent to devices were drastically improved due to the core architecture of printing directly via IP without a print server. Monitoring of our printer inventory became much less of a hassle as we now could proactively receive usage reports as well as printer supply warnings.

We purchased premium support for the first year, I believe. Due to the importance of the project going well we thought it would be appropriate to have. Due to the products reliability and simplicity, we have not needed to use support very often.

When setting up the initial profiles, we needed some assistance in regards to users with Macbooks. Support was very helpful and resolved our issues within a day or two. They brought in the right resources with the skillset and knowledge to help and rapidly brought a solution to our organization.