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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Olo

    Score8.3 out of 10
    N/AOlo in New York provides an on-demand interface for the restaurant industry, designed to drive digital ordering and delivery for restaurant brands.N/A
    Pricing
    Olo
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    Olo
    Free Trial
    No
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details—
    More Pricing Information
    Community Pulse
    Olo
    Considered Both Products
    Olo Inc
    Chose Olo
    This is the first product that we've used that performs these functions for online ordering and integrating multiple different vendors.
    Incentivized
    Chose Olo
    Olo has mainly been the only one I have used.
    Incentivized
    Chose Olo
    Olo has never crash in the last 3 years where other companies their system goes down at least once a year.
    Incentivized
    Chose Olo
    I have not used any other products like OLO.
    Incentivized
    Chose Olo
    We only use Olo
    Incentivized
    Chose Olo
    This is our first try at online ordering.
    Incentivized
    Chose Olo
    Not applicable as the other software/platforms are not listed.
    Incentivized
    Chose Olo
    Revel is my POS provider and they want to charge way to much for online integration so I have not tried it. What I have tried is each companies own apps on their tablets. I would rather have 3 or 4 different tablets that are good at what they do for their respective company …
    Incentivized
    Chose Olo
    didn't use anything similar
    Incentivized
    Chose Olo
    None - as a franchisee, I don't make those decisions
    Incentivized
    Chose Olo
    Olo is better organized and has fewer computer complications.
    Incentivized
    Chose Olo
    Olo seems to have a better navigation.
    Incentivized
    Chose Olo
    Olo was chosen for us and seemed to be the best fit.
    Incentivized
    Chose Olo
    none
    Incentivized
    Chose Olo
    This is N/A.
    Incentivized
    Chose Olo
    Olo is a far superior product
    Incentivized
    Chose Olo
    N/A
    Incentivized
    Chose Olo
    We have not used any other mobile ordering system.
    Incentivized
    Chose Olo
    OLO blows away another product I've used. I've used Restaurant Revolution Technologies and tested online ordering solutions built into NCR/Aloha, Brinks, and Toast, and it's not even close.
    Incentivized
    Chose Olo
    clobbers it
    Incentivized
    Chose Olo
    It simply works better than NCR Digital Ordering, Aloha Online Ordering, NCR Engaged Mobile, SpotOn Online Ordering, Square Online Ordering, Toast Online ordering
    Incentivized
    Chose Olo
    I haven't used any others.
    Incentivized
    Chose Olo
    Olo knocks it out of the park compared to our old online ordering provider mycheck. Our old provider had many issues with site stability and conversion rates for guests.
    Incentivized
    Key User Insights
    Would buy again
    97%
    Would buy again
    35 Answers
    Delivers good value for the price
    97%
    Delivers good value for the price
    30 Answers
    Happy with the feature set
    94%
    Happy with the feature set
    34 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    20 Answers
    Implementation went as expected
    96%
    Implementation went as expected
    26 Answers
    User Ratings
    Olo
    Likelihood to Recommend
    8.1
    (36 ratings)
    Likelihood to Renew
    9.1
    (2 ratings)
    Usability
    8.4
    (3 ratings)
    Support Rating
    8.4
    (2 ratings)
    Implementation Rating
    9.1
    (1 ratings)
    User Testimonials
    Olo
    Likelihood to Recommend
    Olo Inc
    After using a previous integrator, I can safely say I would recommend Olo above the competition. Olo successfully consolidates all platforms for order ingestion thus simplifying the entire process of digital ordering. Trying to do it any other way would simply be foolish. The technology works and there is a great support structure behind the scenes to make sure that if there are any questions, feature requests, or advancements that they get added to the development queue.
    Incentivized
    Read full review
    Pros
    Olo Inc
    • Olo makes the guest experience easy and understandable while placing their orders. They can easily customize their order, modifying each item to their liking using the guidelines we at our restaurant have given.
    • If there are issues with our equipment, Olo is quick to respond and get us back online.
    Incentivized
    Read full review
    Cons
    Olo Inc
    • hard to set up 3rd parties on Rails - providing access and adding pricing information
    • bug in searching orders - have to first deselect all before selecting store
    • need to add group ordering - but they said they are working on this
    • store hours are too difficult to update. please make them editable all at once
    Incentivized
    Read full review
    Likelihood to Renew
    Olo Inc
    It's quick, responsive, easy to navigate and has all the functions necessary to get the job done
    Incentivized
    Read full review
    Usability
    Olo Inc
    Olo's usability is great. The only area that keeps them from being a 10 is menu management. Menu management is absolutely workable, but it could be better. The rest of the system works well and is very usable and user-friendly. To the extent that their menu management has opportunities, the Olo Expo product helps this out with the people that need it the most, and thus why they score a 9 overall. Without Olo Expo, I'd score it an 8.
    Incentivized
    Read full review
    Support Rating
    Olo Inc
    No product is ever perfect and support is there to help when that is the case. The vast majority of time the Olo support team is quick, transparent, and resolves the issues. However, I can't say that they are absolutely perfect (but few support teams are). The only thing keeping them from a 10 is the LVL1 support teams will often not read a ticket fully and see that the troubleshooting steps they are about to give have already taken place.
    Incentivized
    Read full review
    Implementation Rating
    Olo Inc
    not sure
    Incentivized
    Read full review
    Alternatives Considered
    Olo Inc
    Revel is my POS provider and they want to charge way to much for online integration so I have not tried it. What I have tried is each companies own apps on their tablets. I would rather have 3 or 4 different tablets that are good at what they do for their respective company then use your "all-in-one" solution that honestly is much worse.
    Incentivized
    Read full review
    Return on Investment
    Olo Inc
    • Time savings for employees has been a positive impact.
    • Our takeout business has increased from less than 10% to over 30% in the last 2 years, we could not have been as successful with this increase without the help of Olo.
    Incentivized
    Read full review
    ScreenShots

    Olo Screenshots

    Screenshot of Sweetgreen Online Pick UpScreenshot of Online OrderingProduct screenshotProduct screenshotProduct screenshotProduct screenshot