Yolo with Olo because it is the only Online Ordering platform you need
December 01, 2022
Yolo with Olo because it is the only Online Ordering platform you need
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Olo
We use Olo as the nexus of all of our digital ordering across native and third-party platforms. Olo allows us to manage all external ordering contacts under a single plane of glass and allows us to push out changes such as menu changes, hour changes, and location availability to all platforms. It also allows us to manage multiple locations in one shot. Olo Pay allows us to also integrate the payment processing aspect of our first-party orders into the same platform making things like refunds even easier.
- Location management
- Services management
- Menu management
- User management could be better
- Menu management works but isn't easy
- Reporting is antiquated but data is available
- POS Integration
- Third-Party Delivery Integration
- First-Party Ordering Integration
- Olo just works thus reducing support time
- Olo just works thus increasing guest satisfaction
- 86ing items through Olo Expo makes menu management easy on restaurant teams
- Olo Pay is integrated thus simplifying the lives of accounting teams
Do you think Olo delivers good value for the price?
Yes
Are you happy with Olo's feature set?
Yes
Did Olo live up to sales and marketing promises?
Yes
Did implementation of Olo go as expected?
Yes
Would you buy Olo again?
Yes
Evaluating Olo and Competitors
Yes - Olo replaced Tillster in our organization and it simply wasn't robust enough to meet our future needs. The Tillster team was okay but the Olo team and suite of products have blown us away and taken care of everything we have needed to be successful now and in the future.
- Product Features
- Product Usability
- Product Reputation
We needed a platform that had the reputation of a winner and had the features and stability to back that reputation up. We could no longer trust a small-time provider to continue to deliver the excellence that we needed for our future vision of digital ordering with our brand.
We would better understand the menu management process but in the end, if I was given a do-over, I wouldn't change a single thing about the selection process or evaluation or the final decision. Everything we did with Olo went off without a hitch from our initial implementation to ongoing usage.
Olo Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support cares about my success Quick Initial Response | None |
We did not purchase premium support and I don't believe that is an option with Olo. I wouldn't think we would need it so perhaps that is why it was never offered. We have never felt like the support we receive is any tier below anything else. We are happy with the support level that we are at.
Yes - We have run into bugs with Olo and they have worked to resolve issues on their end and help us see that an issue wasn't with Olo but with our POS system. They have done both in a timely fashion and are great to work with, giving us full transparency and great communication.
Olo support went above and beyond with an issue because it turned out - it wasn't their issue. The issue was with the POS. When the POS team was pointing fingers at Olo, the support team went above and beyond with details to help the POS team see how the problem was on their end and that detail allowed the POS team to resolve the issue and issue a path on their side.
Using Olo
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Location availability is very easy to manage in Olo.
- Accounting and reconciliation reporting is easy to handle in Olo.
- 86ing of Menu Items in Olo Expo is very easy.
- Menu management can be cumbersome.
Yes - The Mobile Interface, aka Olo Expo, works great for what it is trying to do. It allows for key management of key aspects of the platform for the FOH team of any restaurant. Quite frankly, Olo Expo is an absolute game changer for restaurants managing their digital availability and I wouldn't want to do it any other way.