Yolo with Olo because it is the only Online Ordering platform you need
December 01, 2022

Yolo with Olo because it is the only Online Ordering platform you need

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Olo

We use Olo as the nexus of all of our digital ordering across native and third-party platforms. Olo allows us to manage all external ordering contacts under a single plane of glass and allows us to push out changes such as menu changes, hour changes, and location availability to all platforms. It also allows us to manage multiple locations in one shot. Olo Pay allows us to also integrate the payment processing aspect of our first-party orders into the same platform making things like refunds even easier.


  • Location management
  • Services management
  • Menu management


  • User management could be better
  • Menu management works but isn't easy
  • Reporting is antiquated but data is available
  • POS Integration
  • Third-Party Delivery Integration
  • First-Party Ordering Integration
  • Olo just works thus reducing support time
  • Olo just works thus increasing guest satisfaction
  • 86ing items through Olo Expo makes menu management easy on restaurant teams
  • Olo Pay is integrated thus simplifying the lives of accounting teams

Do you think Olo delivers good value for the price?


Are you happy with Olo's feature set?


Did Olo live up to sales and marketing promises?


Did implementation of Olo go as expected?


Would you buy Olo again?


After using a previous integrator, I can safely say I would recommend Olo above the competition. Olo successfully consolidates all platforms for order ingestion thus simplifying the entire process of digital ordering. Trying to do it any other way would simply be foolish. The technology works and there is a great support structure behind the scenes to make sure that if there are any questions, feature requests, or advancements that they get added to the development queue.

Evaluating Olo and Competitors

Yes - Olo replaced Tillster in our organization and it simply wasn't robust enough to meet our future needs. The Tillster team was okay but the Olo team and suite of products have blown us away and taken care of everything we have needed to be successful now and in the future.
  • Product Features
  • Product Usability
  • Product Reputation
We needed a platform that had the reputation of a winner and had the features and stability to back that reputation up. We could no longer trust a small-time provider to continue to deliver the excellence that we needed for our future vision of digital ordering with our brand.
We would better understand the menu management process but in the end, if I was given a do-over, I wouldn't change a single thing about the selection process or evaluation or the final decision. Everything we did with Olo went off without a hitch from our initial implementation to ongoing usage.

Olo Support

No product is ever perfect and support is there to help when that is the case. The vast majority of time the Olo support team is quick, transparent, and resolves the issues. However, I can't say that they are absolutely perfect (but few support teams are). The only thing keeping them from a 10 is the LVL1 support teams will often not read a ticket fully and see that the troubleshooting steps they are about to give have already taken place.
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support cares about my success
Quick Initial Response
We did not purchase premium support and I don't believe that is an option with Olo. I wouldn't think we would need it so perhaps that is why it was never offered. We have never felt like the support we receive is any tier below anything else. We are happy with the support level that we are at.
Yes - We have run into bugs with Olo and they have worked to resolve issues on their end and help us see that an issue wasn't with Olo but with our POS system. They have done both in a timely fashion and are great to work with, giving us full transparency and great communication.
Olo support went above and beyond with an issue because it turned out - it wasn't their issue. The issue was with the POS. When the POS team was pointing fingers at Olo, the support team went above and beyond with details to help the POS team see how the problem was on their end and that detail allowed the POS team to resolve the issue and issue a path on their side.

Using Olo

Olo's usability is great. The only area that keeps them from being a 10 is menu management. Menu management is absolutely workable, but it could be better. The rest of the system works well and is very usable and user-friendly. To the extent that their menu management has opportunities, the Olo Expo product helps this out with the people that need it the most, and thus why they score a 9 overall. Without Olo Expo, I'd score it an 8.
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • Location availability is very easy to manage in Olo.
  • Accounting and reconciliation reporting is easy to handle in Olo.
  • 86ing of Menu Items in Olo Expo is very easy.
  • Menu management can be cumbersome.
Yes - The Mobile Interface, aka Olo Expo, works great for what it is trying to do. It allows for key management of key aspects of the platform for the FOH team of any restaurant. Quite frankly, Olo Expo is an absolute game changer for restaurants managing their digital availability and I wouldn't want to do it any other way.


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