What users are saying about
25 Ratings
38 Ratings
25 Ratings
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Score 9 out of 100
38 Ratings
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Score 6.6 out of 100

Likelihood to Recommend

OmniFocus

1) Great for managing your work and personal activities.2) One of the best implementations of the Getting Things Done method.3) Not really suited for collaborative work management; OmniFocus is managed on a per-user basis so you can't share/assign tasks.
Ash Sharma | TrustRadius Reviewer

OpenAir PSA

This product is well suited for an organization that is focused on client services, project delivery, time tracking, expense reporting, and revenue recognition. From a pure project management perspective, this product is not as feature rich as say Microsoft Project Server. For organizations that are looking for detailed complex project plan and resource management (along with resource leveling, etc.), this is probably not the best suited product
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

OmniFocus
7.0
OpenAir PSA
5.2
Task Management
OmniFocus
9.8
OpenAir PSA
5.0
Resource Management
OmniFocus
8.5
OpenAir PSA
7.9
Gantt Charts
OmniFocus
1.0
OpenAir PSA
4.7
Scheduling
OmniFocus
7.0
OpenAir PSA
8.9
Workflow Automation
OmniFocus
6.1
OpenAir PSA
3.7
Team Collaboration
OmniFocus
10.0
OpenAir PSA
4.5
Support for Agile Methodology
OmniFocus
10.0
OpenAir PSA
4.1
Support for Waterfall Methodology
OmniFocus
10.0
OpenAir PSA
5.7
Document Management
OmniFocus
3.9
OpenAir PSA
4.0
Email integration
OmniFocus
7.3
OpenAir PSA
3.7
Mobile Access
OmniFocus
8.2
OpenAir PSA
6.2
Timesheet Tracking
OmniFocus
1.0
OpenAir PSA
7.4
Change request and Case Management
OmniFocus
10.0
OpenAir PSA
3.5
Budget and Expense Management
OmniFocus
5.0
OpenAir PSA
3.7

Professional Services Automation

OmniFocus
2.7
OpenAir PSA
6.1
Quotes/estimates
OmniFocus
7.0
OpenAir PSA
5.4
Invoicing
OmniFocus
1.0
OpenAir PSA
7.4
Project & financial reporting
OmniFocus
2.0
OpenAir PSA
5.0
Integration with accounting software
OmniFocus
1.0
OpenAir PSA
6.6

Pros

OmniFocus

  • Ease of viewing your projects at a high-level.
  • Ease of viewing what tasks need to be done at the present moment and the sorting of those tasks by availability, due date, start date, needed resources, and project.
  • The visual interface is really nice to work with, the UX/UI is intelligent and intuitive.
  • It's the most extensible software I've used. There is a community of people that publish compatible scripts for Omnifocus at no charge.
  • The code is robust and I've almost never had a bug or a glitch that resulted in issues.
  • The software syncs in the cloud between MacOS and iOS seamlessly and faster than other To-Do software. The sync aspect is available free of charge.
  • The development team at Omnifocus is on top of bugs and they have been adding releases regularly to increase functionality and performance.
  • While OmniFocus adheres to the GTD (Getting things done) principles, it can be used in almost any manner and you aren't stuck with just that methodology.
Shirin Elkoshairi | TrustRadius Reviewer

OpenAir PSA

  • Netsuite OpenAir PSA is highly configurable and has a large ecosystem of assets to work with.
  • Tasks are easily designed to automate processes in your business workflow.
  • OpenAir is designed in such a way that it can communicate and receive information from external systems without having to re-engineer your systems to make them work if you are following standard business practice.
Anonymous | TrustRadius Reviewer

Cons

OmniFocus

  • I would really like to see graphic presentations of how I allocate my time, what categories of tasks don't get accomplished, etc.
  • I would like to see OmniFocus include Gantt chart functionality, such as allowing me to see how long it took me to accomplish a task from start to finish. Allowing me to actually input time spent, and seeing it on a Gantt chart, would be icing on the cake.
Brad Pearce | TrustRadius Reviewer

OpenAir PSA

  • Compared to QuickArrow, setting up reports to reflect the data accurately seemed to require a bit more consultant time and collaboration. Getting the numbers correct is essential, so budget extra time for this iniative. We also learned that certain calculations can not be displayed in the executive dashboards. Ask these questions upfront to ensure your dashboards are complete for your needs (again, working backwards in the preparation stages).
  • Compared to QuickArrow, NetSuite OpenAir PSA falls short in the resource management capabilities. UI, flexibility, and scheduling options all could be improved. This is on their roadmap, timeline yet to be defined. Scheduling is vitally important to our company and this is THE area where we feel is the applications weakest. However, the application does provide everything critical to scheduling and provided the elements we needed in order to be successful. We altered our scheduling process accordingly.
  • During our System Administration 3 day online training, when a question was asked about detailed functionality, sometimes the trainer would share..."Yes, OpenAir has a configuration for that. Just inquire with your consultant and they can flip that flag in your instance." The responsibility for obtaining these special application configurations was placed on the System Admin [in training] to ask and to take notes. If your company needs the application to work a certain way, speak up and ask your OA consultant. There seems to be MANY flags that can be flipped in the background to allow for the system to meet your needs. My complaint is that these are not published, rather made available if one inquires.
  • OpenAir is able to generate invoices directly and we strongly encourage using this feature to keep everything housed under one application. However, this did not work for our organization and we leveraged a financial integration. A bit of a pioneer integrating with Softrax -- the integration works well, however is quite fragile. We do receive appropriate support when needed, but would prefer the integration to be a bit more stable. We recommend integrating with their stated supported financial systems, as staying the course will likely net a more stable integration.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

OmniFocus

OmniFocus 10.0
Based on 1 answer
Over the past 4 years of use I still haven't found any product that comes close in terms of capability
Ash Sharma | TrustRadius Reviewer

OpenAir PSA

OpenAir PSA 8.2
Based on 7 answers
It all depends. We are still looking at moving our consultants to Oracle PAC, in order to get our financial systems in line (we use Oracle Financials currently). We are feeling a lot of pain with integration and segmented systems.

Ultimately,it depends on how much pain is felt there. OpenAir has given us a path to follow on from QuickArrow. I foresee either moving onto Oracle PAC by end of calendar, or staying on OpenAir.

OpenAir to Oracle integration is not easy. From a reporting and process perspective, there’s been pain from being in different systems
Anonymous | TrustRadius Reviewer

Usability

OmniFocus

No score
No answers yet
No answers on this topic

OpenAir PSA

OpenAir PSA 9.4
Based on 4 answers
In this day and age I should not have to read a manual to understand a product. It should be intuitive to administrate and perform basic tasks. It feels like a ton of intelligence was poured into making OpenAir feature rich but no where near as much attention was given to the user experience.
Anonymous | TrustRadius Reviewer

Reliability and Availability

OmniFocus

No score
No answers yet
No answers on this topic

OpenAir PSA

OpenAir PSA 10.0
Based on 3 answers
The system up time was reliable and that was never anything we ever had any concerns/issues with.
Anonymous | TrustRadius Reviewer

Performance

OmniFocus

No score
No answers yet
No answers on this topic

OpenAir PSA

OpenAir PSA 9.0
Based on 3 answers
The performance was acceptable. If you had a very large data set you were working with it might take a little longer, but within reason.
Anonymous | TrustRadius Reviewer

Support Rating

OmniFocus

OmniFocus 9.0
Based on 3 answers
OmniFocus has excellent user forums. They're active as well as mature, since the product has been around for years. I've never needed to actually contact customer support because OmniFocus is popular enough that I've always been able to find an answer in the forums, or in an article, or in a YouTube video.
Anonymous | TrustRadius Reviewer

OpenAir PSA

OpenAir PSA 5.3
Based on 6 answers
As an admin, I've had more contact with OA support than most. I've found their response to tickets typically timely and helpful, however many of the responses to tickets are "we will file an enhancement request" and then I never hear about it again. So not terrible, but not a very fulfilling experience.
Bryan Parry | TrustRadius Reviewer

In-Person Training

OmniFocus

No score
No answers yet
No answers on this topic

OpenAir PSA

OpenAir PSA 10.0
Based on 2 answers
Very knowledgeable and able to articulate how other customers configured the solution to meet their needs as well as the best practices they recommended.
Anonymous | TrustRadius Reviewer

Online Training

OmniFocus

No answers on this topic

OpenAir PSA

We did a 3 day online remote course back in April. NetSuite prefers training to occur before migration. We went over the functionality of tool and three months later we migrated. Personally, I didn’t find it that beneficial. Certain parts of it were beneficial as they applied to me – talked a lot about invoicing capabilities that didn’t apply to me. They also have knowledge base / e-learning assets, but I haven’t referred to them
Anonymous | TrustRadius Reviewer

Implementation Rating

OmniFocus

No score
No answers yet
No answers on this topic

OpenAir PSA

OpenAir PSA 10.0
Based on 2 answers
It went fine. Everything came over the way we wanted. In addition to migrating the current projects we wanted to migrate historical data – did that seamlessly. The finished product looked pretty good – just needed to tweak – and they helped us with that
Anonymous | TrustRadius Reviewer

Alternatives Considered

OmniFocus

Part of O365 is the Tasks application, which is "free" with O365 and does a lot of essential task management. Yes, it's very basic. Yes, it's basically "To-do," but it works quite well. Omnigraffle does everything better, and more thoroughly, but at a higher initial cost. If your workplace provides O365 for "free," however, I would suggest starting with Tasks and moving to OmniFocus if/when you need more functionality.
Ryan Stasel | TrustRadius Reviewer

OpenAir PSA

Previously we used a custom application running on top of Oracle ERP. One of the reasons we chose OpenAIR was because it was covering our requirements for time tracking and project/resource management, much better than the custom app. In addition we got other features like: project teams, task assignments etc. Another reason we chose it was its integration with NetSuite which we have chosen to be our new ERP, integration that is still very basic.
Cristian Bodnarasec | TrustRadius Reviewer

Scalability

OmniFocus

No score
No answers yet
No answers on this topic

OpenAir PSA

OpenAir PSA 10.0
Based on 2 answers
Once the system is setup, it's easy to manage and maintain.
Anonymous | TrustRadius Reviewer

Return on Investment

OmniFocus

  • OmniFocus keeps our tasks moving forward. Using a free script you can search all your current projects for projects that have no next step assigned to it to ensure nothing falls through the cracks.
  • When we serve our clients, the attention to detail we are able to give them comes from accurate tracking of what we need to deliver.
  • We complete projects 25% faster than before and we can see where the bottlenecks are immediate. We have also been forced to document tasks in a more concrete manner which allows for better execution.
Shirin Elkoshairi | TrustRadius Reviewer

OpenAir PSA

  • OpenAir allows our organization to fully understand our resourcing needs, which helps provide background info when scoping new SOWs. This means our SOWs and timelines are more accurate and budgeted correctly.
  • OpenAir saves time for our organization, which ultimately helps us become more efficient in our work.
Anonymous | TrustRadius Reviewer

Pricing Details

OmniFocus

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

OpenAir PSA

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

OmniFocus
9.1
OpenAir PSA
6.7

Likelihood to Renew

OmniFocus
10.0
OpenAir PSA
8.2

Usability

OmniFocus
OpenAir PSA
9.4

Reliability and Availability

OmniFocus
OpenAir PSA
10.0

Performance

OmniFocus
OpenAir PSA
9.0

Support Rating

OmniFocus
9.0
OpenAir PSA
5.3

In-Person Training

OmniFocus
OpenAir PSA
10.0

Implementation Rating

OmniFocus
OpenAir PSA
10.0

Scalability

OmniFocus
OpenAir PSA
10.0

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