Omnify vs. Upper Hand

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Omnify
Score 9.3 out of 10
N/A
Omnify is a software for class-based and activity-focused businesses—from kids’ activity centers and gyms to studios, camps, and swim schools—to streamline and grow their operations. It offers a single dashboard to schedule classes, parties, events, and camps; manage memberships; sell add-ons, gift cards, and products; process payments; build a branded storefront with website embeds; and handle CRM, automated communication, waitlists, check-ins, and analytics. The vendor states that…
$149
per month Upto 5 members
Upper Hand
Score 0.0 out of 10
Small Businesses (1-50 employees)
Upper Hand is a provider of full-suite sports and fitness management software that aims to enable businesses to achieve more while doing less. Upper Hand untangles the complexities behind running a business to empower teams to deliver stronger client outcomes that grow the bottom line. Sports and fitness facilities, studios, and businesses - from small enterprises to large franchises - can use Upper Hand’s integrated software and payments platform to operate their businesses, increase…
$0
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Pricing
OmnifyUpper Hand
Editions & Modules
Growth Pro
$149.00
per month Upto 5 members
Accelerate Pro
$349.00
per month Upto 10 members
Scale Pro
$599.00
per month
Level 4
$0
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Level 1
$75
per month
Level 2
$125
per month
Level 3
$225
per month
Offerings
Pricing Offerings
OmnifyUpper Hand
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional DetailsDiscount available for annual pricing on commercial plans.Plans begin at $75/month and can be viewed at upperhand.com/pricing.
More Pricing Information
Community Pulse
OmnifyUpper Hand
Considered Both Products
Omnify
Chose Omnify
Haven't used any other product like this. In our search for this product, we did look at a few others and they all didn't seem as customizable as Omnify.
Chose Omnify
I used the other product through a large Parks and Recreation Organization. Omnify is much easier to set up and use.
Chose Omnify
I looked at software based systems for access control, etc. none of them could provide all of the features and usability for both the end user and host that Omnify could. Other, similar web/cloud based services are not as flexible or customizable. Omnify knows that everyone's …
Chose Omnify
Before Omnify we used Jumbula. Jumbula made registering families much easier but Omnify has the benefit of auto-renew and auto-pay plus the membership set up in general is something new that Omnify provides. We have also used Formsite in the past but it requires a bit more …
Chose Omnify
The Omnify price point makes it very competitive against its competition. Their great customer service also ensures your issues get dealt with (almost always) in a timely manner. The main thing is to ensure it ticks all the boxes (or as many as possible) for what you want the …
Chose Omnify
When our business first opened, I attempted to use the booking services provided by our Go Daddy web services. It was difficult to coordinate across medias. Omnify has performed well in all of our necessary services and business needs.
Chose Omnify
We did not like Sign Up Genius because it had limited functionality and was less organized. It also was not nearly as user-friendly.
Chose Omnify
Mindbody was way too expensive and overly complicated for our needs. Omnify allowed us to select a package that only contained the needed functionality.
Upper Hand

No answer on this topic

Best Alternatives
OmnifyUpper Hand
Small Businesses
Kajabi
Kajabi
Score 8.3 out of 10
Kajabi
Kajabi
Score 8.3 out of 10
Medium-sized Companies

No answers on this topic

No answers on this topic

Enterprises

No answers on this topic

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
OmnifyUpper Hand
Likelihood to Recommend
9.3
(0 ratings)
-
(0 ratings)
Usability
8.3
(0 ratings)
-
(0 ratings)
Support Rating
8.3
(0 ratings)
-
(0 ratings)
User Testimonials
OmnifyUpper Hand
Likelihood to Recommend
Shailja Rohillah, of Omnify, went above and beyond to respond quickly and did everything she could to accommodate my needs. Even when the exact thing I wanted, was not an option, Shailija not only found a work around but put the time in herself to address my need.
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No answers on this topic
Pros
  • Customer support. Every time I had a question I got prompt, friendly, and knowledgeable help.
  • Ease of set-up. I had no prior experience in the tool and set up our schedule and our users in 1 evening.
  • Pleasant user interface. It was easy to read, easy to customize (even in the "cheap" version), and overall very professional.
  • Rapid development cycles. We seemed to get new and exciting functionality every 1-2 weeks.
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No answers on this topic
Cons
  • We would love to have more specific options for restricting the number of times a client can book a reservation per week.
  • It would be very beneficial for admins to be able to book clients in advance for classes that are not available to the mass clientele yet.
  • We would like to be able to edit client's email addresses. Several of our members have typos in the emails provided, so they aren't receiving confirmation emails and they can't log in, so they have to make new accounts.
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No answers on this topic
Usability
I'd give it a 10 except it didn't always render well on mobile devices, which caused some frustration for users. Otherwise it was easy to use, easy to manage, easy to make it look like "our" site, and very pleasant.
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No answers on this topic
Support Rating
Omnify's customer service has been pretty much always on point. Their chat feature is a great way to keep track of past communications and follow up on recurrent issues, and their response time is most of the times very quick.
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Alternatives Considered
I looked at software based systems for access control, etc. none of them could provide all of the features and usability for both the end user and host that Omnify could. Other, similar web/cloud based services are not as flexible or customizable. Omnify knows that everyone's business isn't the same and has a skilled team of customer care folks ready to do whatever is needed to help you succeed.
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No answers on this topic
Return on Investment
  • Pricing point at the beginning allowed for growth.
  • Margins started shrinking as pricing went up though.
  • Ability for online booking & payments allows to save on front desk staff.
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No answers on this topic
ScreenShots

Omnify Screenshots

Screenshot of the Omnify service storeScreenshot of the new frontdeskScreenshot of the CRM for service businessesScreenshot of where to automate scheduling and bookingsScreenshot of some mobile views, including client details, subscriptions etc

Upper Hand Screenshots

Screenshot of Upper Hand provides your clients an intuitive checkout experience that increases customer satisfaction and drives repeat business.Screenshot of Customizable calendar acts as your central hub, giving your staff one place to manage scheduling and availability, check-in clients, view upcoming session details, and transact.Screenshot of Upper Hand empowers quicker and more informed business decisions through real-time data that’s accurate and accessible. Visualize business KPIs over time, discover buyer trends, & detect impending blockers to growth.Screenshot of Manage class schedules, staff assignments, and credit passes with ease.Screenshot of Integrated software & payments platform eliminates need to aggregate data from multiple costly sources. Take quicker action on outstanding balances with integrated payment tools.Screenshot of Flexible contact management and marketing tools help build your book of business while eliminating costs for third-party services. Maximize marketing ROI with contact reporting like heat maps, login dates, and purchasing trends.