OnBase vs. OpenText InfoArchive

OnBase is a content services solution for organizations that need high visibility to documents or information across multiple teams or departments. It supports users' access control, workflow functionality with transaction history, electronic document retention, and destruction documentation. Hyland can support the organization for implementations or solutions, or the organization can utilize the education services and build out the solution themselves.

Incentivized

OpenText InfoArchive offers the ease of accessing data and documents eliminating interruption to productivity, allows my organization to cost-effectively upgrade two active data to new applications while keeping historical and complete company data just a click away, It is a scalable solution with cloud services that increases productivity and reduces costs and wasted time.

Incentivized

• Workflow and Configuration - easy to learn
• Documentation for each application and toolset
• Hyland Account Managers and staff are knowledgeable
• Robust User Community that helps solve an issue or make recommendations
• Web client - no application installation needed on a PC for users

• OpenText InfoArchive is a highly scalable cloud-based solution for archiving structured and unstructured information, it has been a very helpful tool in my organization because it allows me to quickly address compliance guidelines without changes in costs, saving time in long processes and searches.
• In my organization, this modern tool is essential for its information filing functions, maintaining convenient access to structured and unstructured information, saving time and costs, thus maintaining relevant data in a centralized manner.

Incentivized

• I personally find the user inferface to be obnoxious and obtuse.
• When we have issues it is often hard to resolve the problem as there are many variables such as file types, DPI, and scanner setting that combine to make it hard to pinpoint trouble spots.
• The upgrade process has always been a nightmare for our team. We are not on the latest version now due to this issue.

Incentivized

• OpenText InfoArchive is perfect for business processes achieving agility and time and cost savings, it is a software that works perfectly being flexible and easy to use with features that fit all needs, it controls file data for data access contextual, offers a modern interface and maximum security, the features are innumerable and its perfect operation from start to finish.

Incentivized

OnBase has become a core part of our enterprise solutions toolkit due to its ever-growing integration capabilities. Any business process that produces or tracks documents or object entities can be modeled and managed within OnBase and used to supplement almost any line-of-business system that we use.

Incentivized

You get out of something what you put into it. You reap what you sow! If an organization will spend time setting the solution up, dedicating staff to its development and ongoing support, and always keep the end-user in mind during development, you will have one of the most well-received solutions in your organization. So many organizations that I speak with stand up a solution but don't commit someone to its upkeep and development. It is vital that you have the staff to work within the solution on a daily basis.

Incentivized

This rating is a compromise because I technically have 2 tiers of support.
I go through a re-seller that I give a (10). I send an email and receive acknowledgment within minutes.
For the few times we need to contact Hyland for assistance, it sometimes takes a couple of days to receive a response - and then the first tier might go back and forth a dozen times through email instead of initiating a phone call. And for an advanced issue, they take too long before they forward to an evangelist or someone more knowledgeable that is able to assist. I give that process an (8).

Incentivized

The trainer was very knowledgeable and was a Hyland employee. The training was at their corporate headquarters, so it allowed our team to become familiar with organization and culture.

Incentivized

With the Premium subscription, there is a tone of training with audio and practice options.

Incentivized

Using Hyland professional services to assist with the implementation made things much easier. They have the knowledge and experience to get the system live as users are expecting

Incentivized

The version of SharePoint we were utilizing was not very practical. We oftentimes had issues with archived documents, where they could be found or opening them all together. It seemed the older the document the harder it was to access when logged into SharePoint. This is critical in our business as we need to behave full access to documentation sent and received for an owner's account.

OpenText InfoArchive is a cloud-based solution that offers the ease of searching and secure data navigation by dismantling outdated applications and systems while maintaining productivity, it is a modern, secure and easy-to-use archiving solution with accessible information. with visualization in specific views with data encryption, security and privacy controls, it is very complete and offers a unique experience.

Incentivized

• OnBase provides a very reliable ECM platform for the company.
• OnBase helped to remove the dependency on paper files and file folders. This saved real estate cost as well as facilitated the ability to work from anywhere.
• OnBase made same day processing of all incoming and outgoing documents a reality.

Incentivized

• OpenText InfoArchive is a solution that has had a huge impact on my organization addressing privacy and consolidating compliance efforts for structured and unstructured data, since using this cloud-based solution the results have been positive, addressing data archive challenges. organized and safe manner, efficiency of the workforce and develop a business transformation strategy.

Incentivized