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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    OnBase

    Score9.5 out of 10
    N/AOnBase by Hyland is an enterprise content management platform with business process and case management capabilities. It is modular by design and allows users to tailor the solution to their specific requirements.N/A
    Pricing
    OnBase
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    OnBase
    Free Trial
    No
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    OnBase
    Considered Both Products
    Hyland
    Chose OnBase
    N/A
    Incentivized
    Chose OnBase
    I have worked with SharePoint in the past. Workview is comparable, but having the Workflow engine blows it out of the water! We have actually migrated serval SharePoint applications to OnBase because SharePoint lacked the functionality. We have a subsidiary that completely …
    Incentivized
    Chose OnBase
    A core solution like Jack Henry works really well with other Jack Henry products or solutions but is not as versatile as a solution like OnBase in that it can support much different software or document solution needs.
    Incentivized
    Chose OnBase
    IntelliChief (Quadrant product) was used as the first AP invoice workflow and content repository in 2006. Very hard to compare since I haven't used a current version.
    RVI - Real Vision Inc. was used for Credit/Collections documents and workflow. No way to compare
    Haven't had …
    Incentivized
    Chose OnBase
    OnBase provided a very robust workflow process compared to others.
    Incentivized
    Chose OnBase
    The version of SharePoint we were utilizing was not very practical. We oftentimes had issues with archived documents, where they could be found or opening them all together. It seemed the older the document the harder it was to access when logged into SharePoint. This is …
    Incentivized
    Chose OnBase
    From what I understand after I stopped using ImageNow Hyland bought the property so I do not know that there is a difference at this point. I have not used Microsoft's Azure Data Storage but they may be poised to have a viable competitor due to the powerful tools they can …
    Incentivized
    Chose OnBase
    OnBase was in place when I took over as Administrator 15 years ago.
    Incentivized
    Chose OnBase
    A strength with OnBase over many other applications is the ease of the point and click configuration.
    Incentivized
    Chose OnBase
    What helped in making the decision to switch to OnBase were three elements that were very important in reaching our company goals. Hyland's consistent track record of being committed to customer success, OnBase's lower total cost of ownership compared to the product used …
    Incentivized
    Chose OnBase
    We switched off of Perceptive Content because their support was absolutely horrendous and the company just completely stopped innovating. Their platform didn't provide the ability to integrate like OnBase does today. There are no limits to what we can …
    Incentivized
    Chose OnBase
    Not even close, OnBase gives you way more functionality and integration.
    Incentivized
    Chose OnBase
    I did not participate in the search for this solution, so I do not know how Onbase by Hyland compares to the other products that are available. I am not familiar with other such products that can do what OnBase by Hyland is doing for us. Knowing our IT department who made the …
    Incentivized
    Chose OnBase
    The city had made the decision to go with OnBase by Hyland before I got here. It seems to work well for city needs and processes.
    Incentivized
    Chose OnBase
    I would say I like this system better for the housing of secure type documents as it is super safe and has security measures attached on saving and printing, and some documents are super confidential and this software allows that use better than other software I've used. I …
    Incentivized
    Chose OnBase
    OnBase combines all of its features into one user-friendly platform.
    Incentivized
    Chose OnBase
    The workflow processing that is a purchasable feature was better suited
    Incentivized
    Chose OnBase
    I suppose that Google Drive is the closest comparable software that I have personally used. I can't say that I know enough about Google Drive from a professional use perspective to be able to compare though.
    Incentivized
    Chose OnBase
    It's much easier to administrate and is very user-friendly compared to my experience with Kofax.
    Incentivized
    Chose OnBase
    OnBase is a very extensible platform that can do anything as long as you're willing to pay for the add-on for it. Many of the other competitors out there do content management well but don't easily integrate, or integrate at all, with third party systems. I highly recommend …
    Incentivized
    Chose OnBase
    We went with OnBase because other organizations we work with use it, so we wanted to use something similar. Also, other solutions are way more expensive.
    Incentivized
    Chose OnBase
    Oracle and Seismic are two competitors that I know of. OnBase is less expensive than either. However, it is less polished than Seismic. Overall, they serve slightly different functions. OnBase is better used for overall document storage and centralization, while both Oracle and …
    Incentivized
    Chose OnBase
    We selected OnBase because Hyland had purchased the company who we were using previously. We migrated all of our documents and processing workloads to OnBase about 4 years ago and have been using the product since then. We're impressed by the capabilities of the program but are …
    Incentivized
    Chose OnBase
    I have never used any other products, so I can't make that decision.
    Incentivized
    Chose OnBase
    Much more efficient, fast and easy-to-use
    Incentivized
    Key User Insights
    Would buy again
    100%
    Would buy again
    28 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    24 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    28 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    21 Answers
    Implementation went as expected
    88%
    Implementation went as expected
    21 Answers
    Features
    OnBase
    Enterprise Content Management
    Comparison of Enterprise Content Management features of OnBase
    Feature
    OnBase
    8.2
    43 Ratings
    1% above category average
    Content capture & imaging9.041 Ratings
    File sync, storage & archiving9.033 Ratings
    Document management10.042 Ratings
    Records management8.040 Ratings
    Content search & retrieval8.043 Ratings
    Enterprise content collaboration8.034 Ratings
    Content publishing & creation8.222 Ratings
    Security, risk management & information governance9.033 Ratings
    Contract lifecycle management8.424 Ratings
    Automated workflows9.023 Ratings
    Artificial intelligence5.811 Ratings
    Mobile support7.615 Ratings
    Integration7.022 Ratings
    Best Alternatives
    OnBase
    Small Businesses
    Egnyte
    Score9.3 out of 10
    Medium-sized Companies
    Epicor ECM
    Score7.7 out of 10
    Enterprises
    Dashpivot - By Sitemate
    Score10 out of 10
    All AlternativesView all alternatives
    User Ratings
    OnBase
    Likelihood to Recommend
    9.9
    (43 ratings)
    Likelihood to Renew
    8.8
    (7 ratings)
    Usability
    8.6
    (9 ratings)
    Support Rating
    5.8
    (16 ratings)
    In-Person Training
    9.1
    (1 ratings)
    Online Training
    8.2
    (1 ratings)
    Implementation Rating
    8.7
    (3 ratings)
    Configurability
    9.1
    (1 ratings)
    Vendor post-sale
    9.1
    (1 ratings)
    Vendor pre-sale
    7.3
    (1 ratings)
    User Testimonials
    OnBase
    Likelihood to Recommend
    Hyland
    OnBase is a content services solution for organizations that need high visibility to documents or information across multiple teams or departments. It supports users' access control, workflow functionality with transaction history, electronic document retention, and destruction documentation. Hyland can support the organization for implementations or solutions, or the organization can utilize the education services and build out the solution themselves.
    Incentivized
    Read full review
    Pros
    Hyland
    • Workflow and Configuration - easy to learn
    • Documentation for each application and toolset
    • Hyland Account Managers and staff are knowledgeable
    • Robust User Community that helps solve an issue or make recommendations
    • Web client - no application installation needed on a PC for users
    Read full review
    Cons
    Hyland
    • I personally find the user inferface to be obnoxious and obtuse.
    • When we have issues it is often hard to resolve the problem as there are many variables such as file types, DPI, and scanner setting that combine to make it hard to pinpoint trouble spots.
    • The upgrade process has always been a nightmare for our team. We are not on the latest version now due to this issue.
    Incentivized
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    Likelihood to Renew
    Hyland
    OnBase has become a core part of our enterprise solutions toolkit due to its ever-growing integration capabilities. Any business process that produces or tracks documents or object entities can be modeled and managed within OnBase and used to supplement almost any line-of-business system that we use.
    Incentivized
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    Usability
    Hyland
    You get out of something what you put into it. You reap what you sow! If an organization will spend time setting the solution up, dedicating staff to its development and ongoing support, and always keep the end-user in mind during development, you will have one of the most well-received solutions in your organization. So many organizations that I speak with stand up a solution but don't commit someone to its upkeep and development. It is vital that you have the staff to work within the solution on a daily basis.
    Incentivized
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    Support Rating
    Hyland
    This rating is a compromise because I technically have 2 tiers of support.
    I go through a re-seller that I give a (10). I send an email and receive acknowledgment within minutes.
    For the few times we need to contact Hyland for assistance, it sometimes takes a couple of days to receive a response - and then the first tier might go back and forth a dozen times through email instead of initiating a phone call. And for an advanced issue, they take too long before they forward to an evangelist or someone more knowledgeable that is able to assist. I give that process an (8).
    Incentivized
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    In-Person Training
    Hyland
    The trainer was very knowledgeable and was a Hyland employee. The training was at their corporate headquarters, so it allowed our team to become familiar with organization and culture.
    Incentivized
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    Online Training
    Hyland
    With the Premium subscription, there is a tone of training with audio and practice options.
    Incentivized
    Read full review
    Implementation Rating
    Hyland
    Using Hyland professional services to assist with the implementation made things much easier. They have the knowledge and experience to get the system live as users are expecting
    Incentivized
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    Alternatives Considered
    Hyland
    The version of SharePoint we were utilizing was not very practical. We oftentimes had issues with archived documents, where they could be found or opening them all together. It seemed the older the document the harder it was to access when logged into SharePoint. This is critical in our business as we need to behave full access to documentation sent and received for an owner's account.
    Read full review
    Return on Investment
    Hyland
    • OnBase provides a very reliable ECM platform for the company.
    • OnBase helped to remove the dependency on paper files and file folders. This saved real estate cost as well as facilitated the ability to work from anywhere.
    • OnBase made same day processing of all incoming and outgoing documents a reality.
    Incentivized
    Read full review
    ScreenShots

    OnBase Screenshots

    Screenshot of an Approval for an Ad-Hoc Task.Screenshot of Onbase's Dark Mode.Screenshot of the Document Viewer.Screenshot of the Send to Department feature.Screenshot of the Workflow Stage.