OnBase

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
OnBase
Score 8.1 out of 10
N/A
OnBase by Hyland is an enterprise content management platform with business process and case management capabilities. It is modular by design and allows users to tailor the solution to their specific requirements.N/A
Pricing
OnBase
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
OnBase
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup FeeNo setup fee
Additional Details
More Pricing Information
Community Pulse
OnBase
Considered Both Products
OnBase
Chose OnBase
A strength with OnBase over many other applications is the ease of the point and click configuration.
Chose OnBase
I have worked with SharePoint in the past. Workview is comparable, but having the Workflow engine blows it out of the water! We have actually migrated serval SharePoint applications to OnBase because SharePoint lacked the functionality. We have a subsidiary that completely …
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A core solution like Jack Henry works really well with other Jack Henry products or solutions but is not as versatile as a solution like OnBase in that it can support much different software or document solution needs.
Chose OnBase
IntelliChief (Quadrant product) was used as the first AP invoice workflow and content repository in 2006. Very hard to compare since I haven't used a current version.
RVI - Real Vision Inc. was used for Credit/Collections documents and workflow. No way to compare
Haven't had …
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OnBase provided a very robust workflow process compared to others.
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The version of SharePoint we were utilizing was not very practical. We oftentimes had issues with archived documents, where they could be found or opening them all together. It seemed the older the document the harder it was to access when logged into SharePoint. This is …
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From what I understand after I stopped using ImageNow Hyland bought the property so I do not know that there is a difference at this point. I have not used Microsoft's Azure Data Storage but they may be poised to have a viable competitor due to the powerful tools they can …
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What helped in making the decision to switch to OnBase were three elements that were very important in reaching our company goals. Hyland's consistent track record of being committed to customer success, OnBase's lower total cost of ownership compared to the product used …
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We switched off of Perceptive Content because their support was absolutely horrendous and the company just completely stopped innovating. Their platform didn't provide the ability to integrate like OnBase does today. There are no limits to what we can …
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Not even close, OnBase gives you way more functionality and integration.
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I did not participate in the search for this solution, so I do not know how Onbase by Hyland compares to the other products that are available. I am not familiar with other such products that can do what OnBase by Hyland is doing for us. Knowing our IT department who made the …
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The city had made the decision to go with OnBase by Hyland before I got here. It seems to work well for city needs and processes.
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I would say I like this system better for the housing of secure type documents as it is super safe and has security measures attached on saving and printing, and some documents are super confidential and this software allows that use better than other software I've used. I …
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OnBase combines all of its features into one user-friendly platform.
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I suppose that Google Drive is the closest comparable software that I have personally used. I can't say that I know enough about Google Drive from a professional use perspective to be able to compare though.
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It's much easier to administrate and is very user-friendly compared to my experience with Kofax.
Chose OnBase
OnBase is a very extensible platform that can do anything as long as you're willing to pay for the add-on for it. Many of the other competitors out there do content management well but don't easily integrate, or integrate at all, with third party systems. I highly recommend …
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We went with OnBase because other organizations we work with use it, so we wanted to use something similar. Also, other solutions are way more expensive.
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Oracle and Seismic are two competitors that I know of. OnBase is less expensive than either. However, it is less polished than Seismic. Overall, they serve slightly different functions. OnBase is better used for overall document storage and centralization, while both Oracle and …
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We selected OnBase because Hyland had purchased the company who we were using previously. We migrated all of our documents and processing workloads to OnBase about 4 years ago and have been using the product since then. We're impressed by the capabilities of the program but are …
Chose OnBase
I have never used any other products, so I can't make that decision.
Top Pros
Top Cons
Features
OnBase
Enterprise Content Management
Comparison of Enterprise Content Management features of Product A and Product B
OnBase
9.0
43 Ratings
9% above category average
Content capture & imaging9.241 Ratings
File sync, storage & archiving9.233 Ratings
Document management9.942 Ratings
Records management8.540 Ratings
Content search & retrieval8.543 Ratings
Enterprise content collaboration8.234 Ratings
Content publishing & creation9.522 Ratings
Security, risk management & information governance9.233 Ratings
Contract lifecycle management9.724 Ratings
Automated workflows9.223 Ratings
Artificial intelligence9.511 Ratings
Mobile support9.315 Ratings
Integration7.522 Ratings
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OnBase
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User Ratings
OnBase
Likelihood to Recommend
9.4
(43 ratings)
Likelihood to Renew
8.8
(7 ratings)
Usability
8.6
(9 ratings)
Support Rating
6.3
(16 ratings)
In-Person Training
9.1
(1 ratings)
Online Training
8.2
(1 ratings)
Implementation Rating
8.7
(3 ratings)
Configurability
9.1
(1 ratings)
Vendor post-sale
9.1
(1 ratings)
Vendor pre-sale
7.3
(1 ratings)
User Testimonials
OnBase
Likelihood to Recommend
Hyland Software
OnBase is a content services solution for organizations that need high visibility to documents or information across multiple teams or departments. It supports users' access control, workflow functionality with transaction history, electronic document retention, and destruction documentation. Hyland can support the organization for implementations or solutions, or the organization can utilize the education services and build out the solution themselves.
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Pros
Hyland Software
  • Workflow and Configuration - easy to learn
  • Documentation for each application and toolset
  • Hyland Account Managers and staff are knowledgeable
  • Robust User Community that helps solve an issue or make recommendations
  • Web client - no application installation needed on a PC for users
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Cons
Hyland Software
  • I personally find the user inferface to be obnoxious and obtuse.
  • When we have issues it is often hard to resolve the problem as there are many variables such as file types, DPI, and scanner setting that combine to make it hard to pinpoint trouble spots.
  • The upgrade process has always been a nightmare for our team. We are not on the latest version now due to this issue.
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Likelihood to Renew
Hyland Software
OnBase has become a core part of our enterprise solutions toolkit due to its ever-growing integration capabilities. Any business process that produces or tracks documents or object entities can be modeled and managed within OnBase and used to supplement almost any line-of-business system that we use.
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Usability
Hyland Software
You get out of something what you put into it. You reap what you sow! If an organization will spend time setting the solution up, dedicating staff to its development and ongoing support, and always keep the end-user in mind during development, you will have one of the most well-received solutions in your organization. So many organizations that I speak with stand up a solution but don't commit someone to its upkeep and development. It is vital that you have the staff to work within the solution on a daily basis.
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Support Rating
Hyland Software
This rating is a compromise because I technically have 2 tiers of support.
I go through a re-seller that I give a (10). I send an email and receive acknowledgment within minutes.
For the few times we need to contact Hyland for assistance, it sometimes takes a couple of days to receive a response - and then the first tier might go back and forth a dozen times through email instead of initiating a phone call. And for an advanced issue, they take too long before they forward to an evangelist or someone more knowledgeable that is able to assist. I give that process an (8).
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In-Person Training
Hyland Software
The trainer was very knowledgeable and was a Hyland employee. The training was at their corporate headquarters, so it allowed our team to become familiar with organization and culture.
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Online Training
Hyland Software
With the Premium subscription, there is a tone of training with audio and practice options.
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Implementation Rating
Hyland Software
Using Hyland professional services to assist with the implementation made things much easier. They have the knowledge and experience to get the system live as users are expecting
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Alternatives Considered
Hyland Software
The version of SharePoint we were utilizing was not very practical. We oftentimes had issues with archived documents, where they could be found or opening them all together. It seemed the older the document the harder it was to access when logged into SharePoint. This is critical in our business as we need to behave full access to documentation sent and received for an owner's account.
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Return on Investment
Hyland Software
  • OnBase provides a very reliable ECM platform for the company.
  • OnBase helped to remove the dependency on paper files and file folders. This saved real estate cost as well as facilitated the ability to work from anywhere.
  • OnBase made same day processing of all incoming and outgoing documents a reality.
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ScreenShots

OnBase Screenshots

Screenshot of an Approval for an Ad-Hoc Task.Screenshot of Onbase's Dark Mode.Screenshot of the Document Viewer.Screenshot of the Send to Department feature.Screenshot of the Workflow Stage.