What users are saying about
3 Ratings
3 Ratings
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Score 5 out of 100
195 Ratings
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Score 7.4 out of 100

Likelihood to Recommend

Oncontact

Oncontact is an excellent software/service, and it covers a tremendous breadth of usage scenarios. The customization means that customers can adapt it as they see fit. About the only place where I don't see it as a great fit is in minimal implementations. A lot is going on, and using it for small tasks isn't the best use of the software.
Michael Palecek | TrustRadius Reviewer

Sugar Sell (SugarCRM)

If your organization has needs or requirements that it seems cannot be met by the industry leaders in CRM, I would urge you to talk to Sugar Sell (SugarCRM). They bent over backwards to work with different groups of people within our company to prove to them how committed they were to making the product work for us. It seamlessly integrates with our email and other applications we use frequently. And they helped us configure detailed reporting for our very complex sales territories and organizational structure.If you are looking for a very basic CRM tool that doesn't require much configuration, Sugar will still work for you, but you certainly have other options.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oncontact
5.2
Sugar Sell (SugarCRM)
7.6
Customer data management / contact management
Oncontact
5.0
Sugar Sell (SugarCRM)
7.8
Workflow management
Oncontact
4.5
Sugar Sell (SugarCRM)
7.9
Territory management
Oncontact
5.0
Sugar Sell (SugarCRM)
7.6
Opportunity management
Oncontact
5.5
Sugar Sell (SugarCRM)
8.4
Integration with email client (e.g., Outlook or Gmail)
Oncontact
9.0
Sugar Sell (SugarCRM)
7.3
Contract management
Oncontact
4.0
Sugar Sell (SugarCRM)
6.8
Quote & order management
Oncontact
4.0
Sugar Sell (SugarCRM)
7.8
Interaction tracking
Oncontact
4.5
Sugar Sell (SugarCRM)
7.0
Channel / partner relationship management
Oncontact
5.0
Sugar Sell (SugarCRM)
7.7

Customer Service & Support

Oncontact
3.7
Sugar Sell (SugarCRM)
7.1
Case management
Oncontact
5.5
Sugar Sell (SugarCRM)
6.3
Call center management
Oncontact
4.5
Sugar Sell (SugarCRM)
7.9
Help desk management
Oncontact
1.0
Sugar Sell (SugarCRM)
7.2

Marketing Automation

Oncontact
8.5
Sugar Sell (SugarCRM)
7.5
Lead management
Oncontact
8.0
Sugar Sell (SugarCRM)
8.2
Email marketing
Oncontact
9.0
Sugar Sell (SugarCRM)
6.7

CRM Project Management

Oncontact
9.0
Sugar Sell (SugarCRM)
7.6
Task management
Oncontact
9.0
Sugar Sell (SugarCRM)
7.9
Reporting
Oncontact
9.0
Sugar Sell (SugarCRM)
7.6
Billing and invoicing management
Oncontact
Sugar Sell (SugarCRM)
7.1

CRM Reporting & Analytics

Oncontact
8.7
Sugar Sell (SugarCRM)
7.9
Forecasting
Oncontact
9.0
Sugar Sell (SugarCRM)
8.3
Pipeline visualization
Oncontact
8.0
Sugar Sell (SugarCRM)
7.4
Customizable reports
Oncontact
9.0
Sugar Sell (SugarCRM)
8.1

Customization

Oncontact
5.0
Sugar Sell (SugarCRM)
7.9
Custom fields
Oncontact
4.5
Sugar Sell (SugarCRM)
8.4
Custom objects
Oncontact
4.5
Sugar Sell (SugarCRM)
7.5
Scripting environment
Oncontact
4.0
Sugar Sell (SugarCRM)
7.7
API for custom integration
Oncontact
7.0
Sugar Sell (SugarCRM)
7.9

Security

Oncontact
10.0
Sugar Sell (SugarCRM)
8.8
Single sign-on capability
Oncontact
10.0
Sugar Sell (SugarCRM)
8.6
Role-based user permissions
Oncontact
10.0
Sugar Sell (SugarCRM)
8.9

Social CRM

Oncontact
7.0
Sugar Sell (SugarCRM)
8.8
Social data
Oncontact
7.0
Sugar Sell (SugarCRM)
8.8
Social engagement
Oncontact
7.0
Sugar Sell (SugarCRM)
8.8

Integrations with 3rd-party Software

Oncontact
7.0
Sugar Sell (SugarCRM)
8.3
Marketing automation
Oncontact
7.0
Sugar Sell (SugarCRM)
7.8
Compensation management
Oncontact
Sugar Sell (SugarCRM)
8.8

Platform

Oncontact
8.0
Sugar Sell (SugarCRM)
7.1
Mobile access
Oncontact
8.0
Sugar Sell (SugarCRM)
7.1

Pros

Oncontact

  • Company Name
  • Contacts
Deb Crosby | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • Very easy to set up and configure reports among teams. Very customizable and allows me to build reports that illustrate how the team is performing.
  • Exporting granular reports into excel for in depth analysis and actionable measures.
  • Ability to mass upload lots of information and leads. Important for our team to import lots of information on prospecting clients.
Anonymous | TrustRadius Reviewer

Cons

Oncontact

  • Customization could be easier. Just about anything is possible, but the learning curve is steep.
  • More focus on mass loading
Michael Palecek | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • The back-end programming (logical hooks) for advanced customizations could benefit from a more user-friendly interface
  • General layout could be improved by the addition of modern templates to customize the standard look and feel
  • Support communities could be further improved with the addition of videos on how to do specific configuration, modules.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Oncontact

Oncontact 10.0
Based on 1 answer
The company has been using Oncontact for some time now. Many of the business processes require the use of a CRM software package. It helps solve some pretty serious problems, and overall the cost is very justified. Also, the developer is very good at keeping it up to date and introducing new functionality.
Michael Palecek | TrustRadius Reviewer

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.2
Based on 26 answers
Our organization will continue to use Sugar as long as it remains cost effective and it addresses the majority of our needs. I will, however, recommend looking into other options once our needs increase and there is additional budget for some bigger named and more robust platform options. I feel if the application was friendlier to end users we would get better productivity as well.
Andrew Dunifer, MBA/MS MIS | TrustRadius Reviewer

Usability

Oncontact

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.3
Based on 2 answers
There's a learning curve associated with Sugar. Right away, it's not as easy as an out-of-the-box CRM. Once you learn how to use Sugar, the system fits what your needs are. With any other CRM, you'd be trying to figure out how your company can best fit the CRM. You don't want to change your business cycle for your CRM, the CRM should fit your business cycle.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Oncontact

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 10.0
Based on 1 answer
SugarCRM has never been down for us.
Peter Fletcher | TrustRadius Reviewer

Performance

Oncontact

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 10.0
Based on 1 answer
No response time issues ever. Very productive due to its ease of use.
Peter Fletcher | TrustRadius Reviewer

Support Rating

Oncontact

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 6.3
Based on 10 answers
Most of our support comes from the documentation on the SugarCRM web site. There is lots of documentation available, but sometimes, it takes a little time to find the piece that pertains to your system. The SugarCRM software has changed a lot over the years and documentation for all of the versions is still available on the web.
Tom Kreiner | TrustRadius Reviewer

In-Person Training

Oncontact

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 1 answer
We feel clasroom training is essential to ensure user adoption and buy-in. Video and on-line training courses gave their place but being in a classroom setting enables the Team to make any potential CRM issues visble right up front.
Peter Fletcher | TrustRadius Reviewer

Online Training

Oncontact

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.0
Based on 1 answer
Only part of an implemementation as noted previously.
Peter Fletcher | TrustRadius Reviewer

Implementation Rating

Oncontact

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 6 answers
Study, study, and study. Be prepared to train everyday until all processes are flowing nicely. The CRM is the elephant and figuring out where to take the first bite can be a challenge. But there is only one way to eat this elephant, one bite at a time. Systematic planning is very important.
Marc Prince | TrustRadius Reviewer

Alternatives Considered

Oncontact

  • Oncontact provided many, but not all of the features of Salesforce.com. However, the complexity and cost involved in Salesforce.com was an overriding factor for us to use Oncontact. Not just the initial and licensing fee, but it seemed that just about everything we wanted to do involved consultants or more work or licensing. Oncontact was easier to implement out of the box, even when we did need to make customizations.
  • We looked at Microsoft 365 Business, and while it was comparable in price for the initial cost, the integration with our other software systems was not built-in, so we did not pursue it very much.
Michael Palecek | TrustRadius Reviewer

Sugar Sell (SugarCRM)

GoldMine was an archaic platform. Adding custom fields was difficult. Reporting was horrible. Sugar CRM blows it out of the water. It's also easier to use and navigate. Having all of the data available from any browser is also a tremendous advantage compared to our private installation of GoldMine which required their software and a VPN connection.
Sid Haas | TrustRadius Reviewer

Scalability

Oncontact

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 1 answer
Works from 2-300 Users in our experience.
Peter Fletcher | TrustRadius Reviewer

Return on Investment

Oncontact

  • Don't know, I only use occasionally
Deb Crosby | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • Just one of our customized modules allowed us to automate multiple processes and saves us on average 500 man hours a year.
  • It allows each user to have a 360-degree view point of our databases at any given point.
  • Incorporating some of our onsite operational pieces within SugarCRM has given us the opportunity to reduce the number of places information is stored to one.
Jennifer Stewart | TrustRadius Reviewer

Pricing Details

Oncontact

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Sugar Sell (SugarCRM)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Oncontact
5.0
Sugar Sell (SugarCRM)
7.7

Likelihood to Renew

Oncontact
10.0
Sugar Sell (SugarCRM)
8.2

Usability

Oncontact
Sugar Sell (SugarCRM)
8.3

Reliability and Availability

Oncontact
Sugar Sell (SugarCRM)
10.0

Performance

Oncontact
Sugar Sell (SugarCRM)
10.0

Support Rating

Oncontact
Sugar Sell (SugarCRM)
6.3

In-Person Training

Oncontact
Sugar Sell (SugarCRM)
9.0

Online Training

Oncontact
Sugar Sell (SugarCRM)
8.0

Implementation Rating

Oncontact
Sugar Sell (SugarCRM)
9.0

Scalability

Oncontact
Sugar Sell (SugarCRM)
9.0

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