What users are saying about
3 Ratings
23 Ratings
3 Ratings
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Score 5 out of 100
23 Ratings
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Score 7.3 out of 100

Likelihood to Recommend

Oncontact

Oncontact is an excellent software/service, and it covers a tremendous breadth of usage scenarios. The customization means that customers can adapt it as they see fit. About the only place where I don't see it as a great fit is in minimal implementations. A lot is going on, and using it for small tasks isn't the best use of the software.
Michael Palecek | TrustRadius Reviewer

Workamajig

If you're looking for a system to help you address accounting that's not suited for marketing agency structures, this is the right tool. It is a bit cumbersome, but it has streamlined our reporting, billing, estimating, and tracking. As for project management, it's great that it integrates with the estimating and finances, but it's just not enjoyable to use. The interface is clunky. So if project management is your main criteria, I'd choose something else. We would never use it to collaborate with clients either because I'd be afraid of making them frustrated by the tool, so we use Basecamp to do that.
Dacia Coffey | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oncontact
5.2
Workamajig
Customer data management / contact management
Oncontact
5.0
Workamajig
Workflow management
Oncontact
4.5
Workamajig
Territory management
Oncontact
5.0
Workamajig
Opportunity management
Oncontact
5.5
Workamajig
Integration with email client (e.g., Outlook or Gmail)
Oncontact
9.0
Workamajig
Contract management
Oncontact
4.0
Workamajig
Quote & order management
Oncontact
4.0
Workamajig
Interaction tracking
Oncontact
4.5
Workamajig
Channel / partner relationship management
Oncontact
5.0
Workamajig

Customer Service & Support

Oncontact
3.7
Workamajig
Case management
Oncontact
5.5
Workamajig
Call center management
Oncontact
4.5
Workamajig
Help desk management
Oncontact
1.0
Workamajig

Marketing Automation

Oncontact
8.5
Workamajig
Lead management
Oncontact
8.0
Workamajig
Email marketing
Oncontact
9.0
Workamajig

CRM Project Management

Oncontact
9.0
Workamajig
Task management
Oncontact
9.0
Workamajig
Reporting
Oncontact
9.0
Workamajig

CRM Reporting & Analytics

Oncontact
8.7
Workamajig
Forecasting
Oncontact
9.0
Workamajig
Pipeline visualization
Oncontact
8.0
Workamajig
Customizable reports
Oncontact
9.0
Workamajig

Customization

Oncontact
5.0
Workamajig
Custom fields
Oncontact
4.5
Workamajig
Custom objects
Oncontact
4.5
Workamajig
Scripting environment
Oncontact
4.0
Workamajig
API for custom integration
Oncontact
7.0
Workamajig

Security

Oncontact
10.0
Workamajig
Single sign-on capability
Oncontact
10.0
Workamajig
Role-based user permissions
Oncontact
10.0
Workamajig

Social CRM

Oncontact
7.0
Workamajig
Social data
Oncontact
7.0
Workamajig
Social engagement
Oncontact
7.0
Workamajig

Integrations with 3rd-party Software

Oncontact
7.0
Workamajig
Marketing automation
Oncontact
7.0
Workamajig

Platform

Oncontact
8.0
Workamajig
Mobile access
Oncontact
8.0
Workamajig

Project Management

Oncontact
Workamajig
7.3
Task Management
Oncontact
Workamajig
8.5
Resource Management
Oncontact
Workamajig
7.9
Gantt Charts
Oncontact
Workamajig
6.7
Scheduling
Oncontact
Workamajig
8.0
Workflow Automation
Oncontact
Workamajig
6.8
Team Collaboration
Oncontact
Workamajig
7.7
Support for Agile Methodology
Oncontact
Workamajig
6.0
Support for Waterfall Methodology
Oncontact
Workamajig
7.6
Document Management
Oncontact
Workamajig
7.4
Email integration
Oncontact
Workamajig
6.6
Mobile Access
Oncontact
Workamajig
5.5
Timesheet Tracking
Oncontact
Workamajig
8.7
Change request and Case Management
Oncontact
Workamajig
6.5
Budget and Expense Management
Oncontact
Workamajig
7.8

Professional Services Automation

Oncontact
Workamajig
7.1
Quotes/estimates
Oncontact
Workamajig
7.2
Invoicing
Oncontact
Workamajig
7.7
Project & financial reporting
Oncontact
Workamajig
8.5
Integration with accounting software
Oncontact
Workamajig
5.0

Pros

Oncontact

  • Company Name
  • Contacts
Deb Crosby | TrustRadius Reviewer

Workamajig

  • The Platinum version has a particularly robust time tracking system, down to a 'timer' function that can be critical for an agency like mine where you want to be accountable for billing a client arruately
  • The ability to make projects available only to those who are permitted to assign their time to it has apparently been very helpful during our revenue reconciliation meetings where time incurred is reviewed against scope
  • The mobile app, while I still feel needs some work, is pretty handy for a quick calendar check if I'm in a client meeting and cannot utilize my browser to get information
Anonymous | TrustRadius Reviewer

Cons

Oncontact

  • Customization could be easier. Just about anything is possible, but the learning curve is steep.
  • More focus on mass loading
Michael Palecek | TrustRadius Reviewer

Workamajig

  • WMJ's interface is dated. Despite an html5 driven "sheets"-based interface, it takes a lot of time and effort to manage the interface, which could be streamlined considerably. On a UX/UI scale of 1 to 10, with 10 being the best, WMJ would earn a 6 from me.
  • Despite the amount of documentation available, there is a distinct lack of clarity in that documentation, and it doesn't fully cover everything you would expect. Branching thoughts, for instance, are not addressed. Additionally, because there are two editions of the software online, there are two support sites that aren't sequestered. So information from both commingles, creating confusion.
  • Support is available on an email and phone basis. They strongly encourage you to use email, however, and they are resistant to phone time. This is likely because the support staff is limited in number, but has a great depth of knowledge. If you want immediate phone support, however, YOU ARE OUT OF LUCK. You are placed in a queue and the odds of same-day help are low. For email, the response is usually within an hour, but when you are stuck with a configuration issue, or need to generate a report and don't know how to do something, waiting is not optimal. That said, the support team is TERRIFIC.
Scott Millen | TrustRadius Reviewer

Likelihood to Renew

Oncontact

Oncontact 10.0
Based on 1 answer
The company has been using Oncontact for some time now. Many of the business processes require the use of a CRM software package. It helps solve some pretty serious problems, and overall the cost is very justified. Also, the developer is very good at keeping it up to date and introducing new functionality.
Michael Palecek | TrustRadius Reviewer

Workamajig

No score
No answers yet
No answers on this topic

Alternatives Considered

Oncontact

  • Oncontact provided many, but not all of the features of Salesforce.com. However, the complexity and cost involved in Salesforce.com was an overriding factor for us to use Oncontact. Not just the initial and licensing fee, but it seemed that just about everything we wanted to do involved consultants or more work or licensing. Oncontact was easier to implement out of the box, even when we did need to make customizations.
  • We looked at Microsoft 365 Business, and while it was comparable in price for the initial cost, the integration with our other software systems was not built-in, so we did not pursue it very much.
Michael Palecek | TrustRadius Reviewer

Workamajig

Workamajig was definitely a lot easier to keep track of projects, timesheets, and out of office calendars all in one. ClickUp and Zoho were good for project management but JIG definitely has more to offer and it's a little easier to clean. Keeping track of campaigns is much easier in JIG as it assigns project numbers and task numbers to each assignment.
Anonymous | TrustRadius Reviewer

Return on Investment

Oncontact

  • Don't know, I only use occasionally
Deb Crosby | TrustRadius Reviewer

Workamajig

  • Workamajig allows for a more flexible, productive workflow, especially for people working remotely.
  • Team members on a project are more aware of budgeted hours and timelines because of the various alerts.
  • Workamajig is such a timesaver because it's such an easy quick reference on current or past projects.
Annie Koelker | TrustRadius Reviewer

Pricing Details

Oncontact

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Workamajig

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Oncontact
5.0
Workamajig
8.0

Likelihood to Renew

Oncontact
10.0
Workamajig

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