Likelihood to Recommend
OnShift is power full one to provide and calculate and analyze the data of the head account of the organization easily and fast and payroll and also absenteeism and adherence and attendance for the agents and anyone else in the organization and major the average performance of the agents as they doing and talking and ending time in chat as the AHT easily and communication method also.
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I feel like when you have a handful of people on your team and the shifts change each week, Tracksmart is really a fantastic tool that your team can use to trade shifts and be notified of what their new schedules will be each week. It's helpful to track when employees need time off and make sure they are on time as well.
Read full review Pros Scheduling - ease of creating, managing, modifying schedules. PBJ (Payroll-Based Journal) - easy to enter numbers, download CVS file and upload to CMS. Communicate to employees regarding open shifts, share open shifts with staff. Send mass texts to employees as needed. Read full review The platform is easy to use and it tracks everyone's attendance very well. I like how the system notifies me via email to review and approve employee's days requested. Companies can choose to offer employee's just PTOs or vacation, personal, sick-day, jury duty, bereavement, etc. among other reasons. Last but not least, the system tracks individual employee's days taken and keeps count of the days remaining for each employee, saving the HR administrator time and money for our organization. Read full review Cons Problems with app permission Could be more robust Read full review I wish the clock-in and attendance were on the same page Sometime it says it's "resting" when trying to login Read full review Support Rating
OnShift account managers consistently respond to emails in less than one business day and are able to address issues very quickly when they occur. Very responsive. This is critical considering integration with the payroll system (ADP).
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Tracksmart has been very helpful when we have problems with our scheduling or questions about how to do different tasks. They are responsive and it's always a positive experience when we interact with them.
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Overall the UI on OnShift its a great advantage as it will make everything more easier, since basic information to specific details on orders or events. While its only visual the design has a sooting effect as is not annoying while not being so simple, it can help to make feel the users that they are using modern tools for the job.
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Tracksmart is very simple to use compared to
. Tracksmart keeps a good count of PTOs, vacation, personal sick-days, etc. Which saves the organization a lot of time as everyone knows the remaining days available.
Read full review Return on Investment Major the performance of the agents. Easily communicating with employees regarding open shifts Calculating the payroll of every one of the organization Read full review Makes employees more accountable Easier to request time off rather than taking management's time up - they can view requests at their convenience Some employees don't like it and don't utilize it consistently - might be better if it could be some sort of clock-in icon on desktop instead of a website window that needs to be opened. Read full review ScreenShots