Ooma Office

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Ooma Office	Score 7.9 out of 10	N/A	For businesses of all sizes, Ooma provides advanced voice and collaboration features which they describe as flexible and scalable. With plans starting at $19.95 per user per month, Ooma Office is available without contracts or long-term commitments so as to make it easy for a small business to scale its office phone system with Ooma as its business grows. Ooma Office features include: Unlimited Calling in U.S., Canada, Mexico and Puerto Rico Free Local…	$9.95 per month

Pricing

Ooma Office

Editions & Modules

Local Phone Number: $9.95
per month
Toll Free Number: $9.95
per month
Toll Free Calling Plan: $15.00
per month
Base Price: $19.95
per month
User Extension: $19.95
per month
Pro: $24.95
per month
Ooma Linx: $49.99
per month
Ooma Wireless Adapter: $49.99
per month
Ooma DP1 Desk Phone: $89.99
per month
Expansion Base Station: $99.99
per month
Yealink IP Phones: $99.99
per month
Cisco IP Phones: $109.99
per month
Yealink Conference IP Phones: $399.99
per month
Conference Bridge: Free
Ring Groups: Free
Virtual Receptionist: Free
Number Porting: Free

Offerings

Pricing Offerings
Ooma Office
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

$19.95 per user/month

Additional Details

Ooma Office offers plans starting at $19.95 per user/month with no contracts, ever.

More Pricing Information

Community Pulse
	Ooma Office
Considered Both Products	Ooma Office SS Stephanie Sullivan President Chose Ooma Office When we selected Ooma, it had the better feature set, reliability, and ease of implementation. Incentivized Helpful? KK Katherine Klaus Business Administrator Chose Ooma Office We used Spectrum Business phones before switching to Ooma Office, and the difference in overall usability has been night and day. With Spectrum, the installation process was frustrating — it felt overly complicated, and getting support when we needed it was a constant headache. … Incentivized Helpful? TB Thomas Blake Owner Chose Ooma Office Ooma Office has more features and has had better call quality all for a lower price. Incentivized Helpful? Verified User Professional Chose Ooma Office We didn't actually try or do any research on any other service since I had Ooma at home for 7 years before and was confident it would work for us. Incentivized Helpful? Verified User Professional Chose Ooma Office Ooma is programmable. When I had comcast I could not program the phones. Incentivized Helpful? Steve Parker Chief Risk Advisor Chose Ooma Office RingCentral is far more difficult to set up and costs more (monthly). Incentivized Helpful? Matthew Perrault Business Owner/Operator Chose Ooma Office Easier to use, more features, and definitely more Bang for your $ Helpful? Verified User Manager Chose Ooma Office Ooma was the first and only we have used Incentivized Helpful? Verified User Manager Chose Ooma Office Cost to feature ratio Incentivized Helpful? JV Jojy Vengassery Managing Director Chose Ooma Office N/A Helpful? Terry Mills Regional Vice President Chose Ooma Office I used a land line company for years and then switched to a VOIP company. When I learned how much better Ooma was, I was really skeptical at first, but they allowed me to try their service. Once I did, there was no comparison. I switched to Ooma and have never looked back. Helpful? JQ Joshua Quintero Owner and Attorney Chose Ooma Office Ooma leads the way, especially since they are a VOIP service in the age of teleworking and work from home. It is cheaper and can be used anywhere via their application, which works overall pretty well. Helpful? KA karthikeyan alamelumangapuram Manager Chose Ooma Office It's much easier to manage than our previous solutions. It makes our phone infrastructure robust and scalable. The virtual assistant has also been very useful for us to keep our customers updated on changes in pricing, hours etc. We had to manually record any changes earlier … Helpful? CD Chris Drew President Chose Ooma Office I can only speak to Ooma Office, as it was the first product I evaluated and was referred to me by someone I trust who uses it. Incentivized Helpful? Jennifer Heagle Director of Coworking Chose Ooma Office So much better, easier to use and less expensive! Overall better product. Support is heads and tails above what Nextiva pretends to offer its customers! I will save over $6000 my first year alone with Ooma. Thank you for making such a great product. You will help small … Helpful? Verified User Employee Chose Ooma Office Ooma [Office] was [the] cheaper option over Nextiva. It didn't have near the features of Nextiva, but saved money for us month to month. The features that we were losing out on, while interesting, were not things we needed in order to support our organization. We were very … Helpful? David Buckley Senior Pastor Chose Ooma Office We only used our local phone company. Compared to our local phone company, Ooma Office beats it hands down. It is much cheaper. It has an app for my phone that works brilliantly. It is user-friendly. We are able to take calls both in the office and when we are mobile. The … Incentivized Helpful? KS KeeYactta Smith CEO (Chief Executive Officer) Chose Ooma Office We were using Open Phone, an app. We paid for 4 different numbers and ran our business this way which was not sustainable. We were also paying $60 a month for this service which had 0 features. Once we switched to Ooma office, we have dropped our bill to $30 and are using 3 … Incentivized Helpful? Verified User Account Manager Chose Ooma Office We use Ooma Office for everyone in the company including mobile users. It has allowed us to eliminate the spam callers as well give our mobile and remote users the ability to make business calls - from any device, from anywhere, at any time - without having to worry about any … Incentivized Helpful? Hillary Louarti Manager Chose Ooma Office We went over to Ooma [Office] after having had Intermedia for several years. Intermedia was good, but they were due for an update on many of their systems, which they did after we left. With Ooma [Office], we have our hold music and other basic, easy to use options that fit … Incentivized Helpful? Josh Bicknell Owner, Educator Chose Ooma Office This is my first experience with a VOIP phone system, but previously I had tried to use AT&T for my business line, although the setup never even happened because of misinformation I was given. In the end I'm glad I ended up with Ooma instead because it has been much more … Incentivized Helpful? Verified User C-Level Executive Chose Ooma Office Digium's uptime and service was not great Helpful? LH Lloyd Huys Business Development Manager Chose Ooma Office For cost and features, Ooma Office was our best option. Helpful? Tom Von Braunsberg President Chose Ooma Office The Ooma product offer significantly more features a small business at a much lower price. The customer service is excellent. We are treated the same as if we were their largest customer. The larger communication companies don’t seem to be too interest in the small business … Helpful?

Features

Ooma Office

Cloud PBX

Comparison of Cloud PBX features of Product A and Product B
	Ooma Office 8.6 52 Ratings 7% above category average
Hosted PBX	9.527 Ratings
Multi-level Interactive Voice Response (IVR)	8.533 Ratings
Directory of employee names	7.846 Ratings

Call Management

Comparison of Call Management features of Product A and Product B
	Ooma Office 8.3 72 Ratings 1% below category average
Answering rules	7.463 Ratings
Call recording	8.848 Ratings
Call park	8.045 Ratings
Call screening	8.754 Ratings
Message alerts	8.462 Ratings

VoIP system collaboration

Comparison of VoIP system collaboration features of Product A and Product B
	Ooma Office 7.0 45 Ratings 13% below category average
Audio conferencing	7.045 Ratings

Mobile apps

Comparison of Mobile apps features of Product A and Product B
	Ooma Office 8.4 72 Ratings 5% above category average
Mobile app for iOS	8.458 Ratings
Mobile app for Android	8.444 Ratings

Best Alternatives
	Ooma Office
Small Businesses	CloudTalk Score 8.3 out of 10
Medium-sized Companies	CloudTalk Score 8.3 out of 10
Enterprises	Cisco Unified Communications Manager (Call Manager) Score 9.1 out of 10
All Alternatives	View all alternatives

User Ratings
	Ooma Office
Likelihood to Recommend	8.2 (75 ratings)
Likelihood to Renew	9.1 (2 ratings)
Usability	8.7 (15 ratings)
Support Rating	8.1 (31 ratings)
Implementation Rating	8.0 (1 ratings)

User Testimonials
	Ooma Office
Likelihood to Recommend	Ooma, Inc. We use Ooma Office for everyone in the company including mobile users. It has allowed us to eliminate the spam callers as well give our mobile and remote users the ability to make business calls - from any device, from anywhere, at any time - without having to worry about any long distance charges, or without giving up their personal telephone numbers (at home or cellular). Incentivized Verified User Anonymous Read full review
Pros	Ooma, Inc. Ease of IVR customization: Allows my business to adapt quickly to an ever-changing business economy Plug and Play application: I was up and running within minutes of opening the box with the equipment in it! Find Me, Follow Me for remote access: No matter where I go, I can bring the office with me. Simple, Straightforward Billing: I recognized savings from day 1; my monthly invoice stays the same every month! Wendy White Facility Manager Read full review
Cons	Ooma, Inc. Cell phone app could be a little easier to use. Ooma Desktop needs some tweaking to make it more user friendly. I would like my 800 number to be assigned to my personal mailbox vs. having to have its own extension. Incentivized Verified User Anonymous Read full review
Likelihood to Renew	Ooma, Inc. We have found it very easy to configure, manage, and expand our phone operations with Ooma Office. We needed a reliable phone network as this is the first means of communication for our customers - Ooma has made it a lot easier for us to manage. Their support is also available 24x7 so that's a huge plus. KA karthikeyan alamelumangapuram Manager Read full review
Usability	Ooma, Inc. Ooma has helped us make better use of our phones and given us many more capabilities than our previous service. The mobile app has provided an excellent connection and quality. Its integration with the cellular phone app and contacts makes it a breeze to use. Emailed recordings of voicemails are very helpful for both receiving messages and allowing us to archive them. It has also saved us a significant amount of money and provided us with a more capable and reliable system all at once. Incentivized SS Stephanie Sullivan President Read full review
Support Rating	Ooma, Inc. Ooma Office support is always available. I've never been on the phone with them for longer than 5 minutes. They are knowledgable, have great active listening skills, are able to make recommendations on how to make Ooma Office work even better for you, and wait times to speak with an agent are reasonable and typically less than 1 minute. Incentivized TC The Post Hole Co Operations Manager Read full review
Implementation Rating	Ooma, Inc. Have a plan in place before you start the implementation, open communication with the staff on the changes being made, prepare a reference guide on the system and how to navigate the new setup. Budget and allocate time for helping staff learn the new system. Consolidate and coordinate all the questions internally before reaching out to support. KA karthikeyan alamelumangapuram Manager Read full review
Alternatives Considered	Ooma, Inc. We went over to Ooma [Office] after having had Intermedia for several years. Intermedia was good, but they were due for an update on many of their systems, which they did after we left. With Ooma [Office], we have our hold music and other basic, easy to use options that fit well for our small business. Incentivized Hillary Louarti Manager Read full review
Return on Investment	Ooma, Inc. System made it one-stop shopping for fax lines and phones numbers and equipment which was convenient. It was a shock to see that $39.98 of service manages to result in about $18 of additional “fees” every month. Makes the service significantly less of a bargain than is advertised. Verified User Anonymous Read full review
ScreenShots	Ooma Office Screenshots