Functions mostly as promised but the hidden fees are substantial
Anonymous | TrustRadius Reviewer
August 10, 2020

Functions mostly as promised but the hidden fees are substantial

Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Ooma Office

We use Ooma Office for the entire law firm. The digital fax number included with each number and the ability to reroute calls to their app have been incredibly useful. The ability to use the virtual receptionist to route calls has proven more useful than originally expected now that most of the staff is working remotely.
  • The virtual receptionist.
  • Digital faxing.
  • The integration of the app is spotty.
  • The web portal constantly logs you off even when you select “keep me logged in.”
  • Setting up roll over ringing has been difficult and inconsistent.
  • System made it one-stop shopping for fax lines and phones numbers and equipment which was convenient.
  • It was a shock to see that $39.98 of service manages to result in about $18 of additional “fees” every month. Makes the service significantly less of a bargain than is advertised.
Support has told me how to set the system to do certain things, and more than once we’d already set the system as instructed and still it wasn’t functioning as desired - support seemed a bit stumped when this happened.

Do you think Ooma Office delivers good value for the price?

Not sure

Are you happy with Ooma Office's feature set?

Yes

Did Ooma Office live up to sales and marketing promises?

Yes

Did implementation of Ooma Office go as expected?

Yes

Would you buy Ooma Office again?

No

I think it is well suited for a law office, though I think it would function for most businesses. Though I’d have to say that with the spotty roll over ringing a place with multiple phone lines that MUST ring from one main number, like a restaurant, may have issues with the system.

Ooma Office Feature Ratings

Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
7
Directory of employee names
8
Answering rules
8
Call recording
9
Call park
9
Call screening
Not Rated
Message alerts
8
Audio conferencing
9
Mobile app for iOS
6
Mobile app for Android
Not Rated