Functions mostly as promised but the hidden fees are substantial
August 10, 2020
Functions mostly as promised but the hidden fees are substantial
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Ooma Office
We use Ooma Office for the entire law firm. The digital fax number included with each number and the ability to reroute calls to their app have been incredibly useful. The ability to use the virtual receptionist to route calls has proven more useful than originally expected now that most of the staff is working remotely.
Pros
- The virtual receptionist.
- Digital faxing.
Cons
- The integration of the app is spotty.
- The web portal constantly logs you off even when you select “keep me logged in.”
- Setting up roll over ringing has been difficult and inconsistent.
- System made it one-stop shopping for fax lines and phones numbers and equipment which was convenient.
- It was a shock to see that $39.98 of service manages to result in about $18 of additional “fees” every month. Makes the service significantly less of a bargain than is advertised.
Do you think Ooma Office delivers good value for the price?
Not sure
Are you happy with Ooma Office's feature set?
Yes
Did Ooma Office live up to sales and marketing promises?
Yes
Did implementation of Ooma Office go as expected?
Yes
Would you buy Ooma Office again?
No
Comments
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