My happiness and joy at the simplicity of my Ooma Office experience.
November 30, 2020

My happiness and joy at the simplicity of my Ooma Office experience.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Ooma Office

I find the anonymity of using the cell phone app and not having to show my cell phone number for privacy reasons has been great. I really like my Ooma Office service. Their tech support has been wonderful always. I rarely fax but having the virtual fax number is great and I love how is goes to my email so I know I received a fax I was waiting for while being out of the office.
  • Automated call forwarding.
  • Virtual fax.
  • Virtual receptionist.
  • Cell phone app could be a little easier to use.
  • Ooma Desktop needs some tweaking to make it more user friendly.
  • I would like my 800 number to be assigned to my personal mailbox vs. having to have its own extension.
  • I don't need a receptionist, saving me money.
  • The virtual cost of Ooma is less than competitors.
  • I am able to more quickly get on an issue when out of the office thanks to the call forwarding. Saving my client from not being responsive.
Flexible, simple good support.
They have always responded quickly, They have worked well with me. They make it simple to understand and not make me feel stupid. They are always pleasant to deal with.

Do you think Ooma Office delivers good value for the price?

Yes

Are you happy with Ooma Office's feature set?

Yes

Did Ooma Office live up to sales and marketing promises?

Yes

Did implementation of Ooma Office go as expected?

Yes

Would you buy Ooma Office again?

Yes

For me, a one-man business I find the service to be flexible and having enough features for the price makes Ooma a winner in my book.

Ooma Office Feature Ratings

Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
Directory of employee names
Not Rated
Answering rules
6
Call recording
8
Call park
5
Call screening
7
Message alerts
8
Audio conferencing
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
6