Ooma Office Provides A Flexible Reliable Business Phone Solution.
April 30, 2025

Ooma Office Provides A Flexible Reliable Business Phone Solution.

Stephanie Sullivan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Ooma Office

Ooma Office is our primary office phone. While we have old-school office phones, we primarily use them on our mobile devices with the Ooma Office app, allowing us to "be in the office" from anywhere. The virtual assistant is suitable for routing calls and handling frequently asked questions, and although we have used it in the past, we currently ring through. It's a full-featured solution for a very reasonable price.

Pros

  • Saving money: Ooma Office saves a bundle compared to what we were paying for Verizon business phone services.
  • The mobile app is the most helpful part of Ooma Office for us. We can be "in the office" anywhere, even if we're telephonically.
  • The automated assistant can be invaluable in routing calls and handling frequently asked questions.

Cons

  • Transcribed voicemail would be very helpful in the basic tier of service.
  • Better caller ID reporting. Often, the caller ID is missing from incoming calls in the Ooma system.
  • Better SPAM call filtering at the basic tier of service.
  • Ooma has saved a *bundle* compared to what we were paying Verizon for less capable service.
  • The mobile app has been our biggest win so far. Helping us capture business we might have otherwise missed.
  • The call assistant has helped us save time by handling frequent questions for info.
Ooma has helped us make better use of our phones and given us many more capabilities than our previous service. The mobile app has provided an excellent connection and quality. Its integration with the cellular phone app and contacts makes it a breeze to use. Emailed recordings of voicemails are very helpful for both receiving messages and allowing us to archive them. It has also saved us a significant amount of money and provided us with a more capable and reliable system all at once.
When we selected Ooma, it had the better feature set, reliability, and ease of implementation.

Do you think Ooma Office delivers good value for the price?

Yes

Are you happy with Ooma Office's feature set?

Yes

Did Ooma Office live up to sales and marketing promises?

Yes

Did implementation of Ooma Office go as expected?

Yes

Would you buy Ooma Office again?

Yes

Small business/office locations with a few phones and using traditional phone service providers like Verizon or cable companies.

Ooma Office Feature Ratings

8.7
Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
8
Directory of employee names
8
8.0
Answering rules
8
Call park
8
Message alerts
8
Not Rated
Audio conferencing
Not Rated
10.0
Mobile app for iOS
10
Mobile app for Android
Not Rated

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