Likelihood to Recommend The scenario where Open Loyalty is better suited is with a customer that has one and only one e-commerce site or equivalent. Many customers think it would be easy to customize Open Loyalty for multiple companies, using only one installation. This is difficult to Open Loyalty since different companies will have different rules, levels of rewards, etc, and that's not easily configured on Open Loyalty. So, the price of OpenLoyalty for third-world countries is a little steep, making its acquisition possible only to large companies.
Read full review I see Talon.One as best suited for small or medium sized businesses - less than 50k customers. The reason being, I do not see the scalability of the tool; it is the classic what-you-see-is-what-you-get. On the positive, because you get all of it out of the box, it makes it very simple to have one or two people dedicated to administration and development. Additionally, Talon.One won't be contacting you for more money just to use a feature
Read full review Pros Has a powerful API that makes it easy to integrate points, actions and rewards on any software Has a lot of experience in the loyalty realm, so every nuance and the special case is already thought of Allows for the implementation of loyalty programs for a number of scenarios: for consumers, employees, students, etc Has a well-proven solution for any POS solution out there! Read full review The interface is great. Very clean and easy to use. Their support team is top notch! The speed at which you can test a code after creation is unrivaled. Read full review Cons Many customers expect Open Loyalty to have an e-commerce interface. Maybe they could build a barebones interface to satisfy the rare customer that still doesn't have a CRM o ERP or equivalent in place Read full review Learning the vocabulary of the tool was the most challenging for me. There are some things that take too many clicks, like user administration. It isn't obvious where the help tools are located, especially when struggling with the code logic. Read full review Alternatives Considered Open Loyalty is way more powerful than
Tango Card .
Zoho CRM doesn't really stack up against OL, since it's too generic. The area where we think Open Loyalty would beat other products is scalability and customization. Open Loyalty has been tried on really large customers and the database never felt sluggish nor the web interface or the web services.
Read full review For clarity, I am only comparing the discount code feature from
Salesforce vs. the entire platform. In
Salesforce , creating a code was an arduous process, then we had to wait for the sync job to run with our web services engine (every 10 minutes) to see if what we had created was functioning correctly. Do the math: If configuration takes 10 minutes, you have to wait a total of 20 minutes to test it, then if it doesn't work, try again in 15-20 minutes. Over an 8-hour day, you aren't accomplishing anything! TalonOne made it so simple. 10-15 minutes of configuration time, then near immediate testing time. We were able to create and troubleshoot a discount code in a couple of hours rather than a couple of days
Read full review Return on Investment My company implements OpenLoyalty, but we've seen a positive ROI for our customers, since everybody and their uncles are implementing loyalty / rewards programs in LATAM Read full review TalonOne's capabilities and administration tools made it incredibly easy to setup, saving us days in testing with our previous tool. The detailed logging features helped us drill down to the exact step in the process that was failing. The reporting features helped us track customer usage and engagement across all of our markets. Read full review ScreenShots