TrustRadius

Openbay Otis vs. SAP Conversational AI (discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Openbay Otis
Score 0.0 out of 10
Small Businesses (1-50 employees)
Openbay Otis was designed specifically for the automotive services industry. Otis is trained by analyzing millions of conversations to identify the patterns that engage and convert current and future customers in need of automotive repair into service revenue. Otis’ artificial intelligent (AI) driven platform aims to answer questions in the best way, and it learns from all of these conversations over time to identify what is and isn’t working in order to contribute to the success of…N/A
SAP Conversational AI (discontinued)
Score 6.8 out of 10
N/A
SAP Conversational AI was a platform used to build chatbots and digital assistants in SAP integration. Starting January 2023, SAP Conversational AI, SAP’s chatbot building platform has been set to maintenance mode. Existing customers can continue to use the enterprise edition of the product until the end of their contract.N/A
Pricing
Openbay OtisSAP Conversational AI (discontinued)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Openbay OtisSAP Conversational AI (discontinued)
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Openbay OtisSAP Conversational AI (discontinued)
Best Alternatives
Openbay OtisSAP Conversational AI (discontinued)
Small Businesses
Front
Front
Score 9.1 out of 10
Front
Front
Score 9.1 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Openbay OtisSAP Conversational AI (discontinued)
Likelihood to Recommend
-
(0 ratings)
7.4
(37 ratings)
Usability
-
(0 ratings)
7.7
(2 ratings)
Availability
-
(0 ratings)
8.2
(2 ratings)
Performance
-
(0 ratings)
8.2
(2 ratings)
Support Rating
-
(0 ratings)
6.5
(32 ratings)
User Testimonials
Openbay OtisSAP Conversational AI (discontinued)
Likelihood to Recommend
Openbay
No answers on this topic
SAP
It would be most suitable to help you attain swift conversation flows as you engage with your audiences. The bots are also of indispensable value in handling repetitive tasks around the firm such as automated HR resourcing expeditions or marketing campaigns or any other important but monotonous tasks. I however admit that analyzing the bot's performance is quite complex, have an RPA specialist around.
Mary Ramirez | TrustRadius Reviewer
Mary Ramirez
Assistant Director Of Information Technology
Read full review
Pros
Openbay
No answers on this topic
SAP
  • SAP has helped me manage my teams cost in material management.
  • SAP Conversational AI has provided with the goal of developing bot analytics to respond to common user face issues when reporting troubleshooting issues with software equipment as well as technical equipment.
  • Has helped deploy new bots to increase response time to employees who require assistance with ordering equipment software as well as application development in software ordering.
Steven Gomez | TrustRadius Reviewer
Steven Gomez
Engineer II | Scientific Associate II
Read full review
Cons
Openbay
No answers on this topic
SAP
  • SAP can certainly provide better and more clear documentation on how to customize and deploy the chatbot/use SAP Conversational AI.
  • There is lot less developer community around SAP Conversational AI so it is hard to get help from outside developers and experts on best practices, hacks and existing applications/integrations.
  • It is hard to use SAP Conversational AI outside SAP S/4HANA Cloud, for example on AWS or GCP or in a multi cloud environment.
AM
Read full review
Usability
Openbay
No answers on this topic
SAP
Chatbots have already acquired most of the market and are still trending with the needs of changing market everyday. It will keep evolving with AI and NLP more to offer for improvements. SAP CAI is a good product to add to an enterprise using SAP ERP Suite
Verified User
Anonymous
Read full review
Reliability and Availability
Openbay
No answers on this topic
SAP
Never had an issue. SAP CAI shares the same platform as any other product hosted on SAP Cloud Platform (aka BTP) and depends on your hosting (US, Europe, Asia). Maintenance modes are planned and customers are aware of it well in advance in order to mitigate potential impacts on the service offering.
Verified User
Anonymous
Read full review
Performance
Openbay
No answers on this topic
SAP
It's a pure SaaS platform hosted on SAP Cloud Platform (aka BTP). The experience is pretty much seamless with minimum loadings or noticeable lags. The hosting depends on your location so you may want to make sure the instance is available on a server close to you, such as the USA, Europe or Asia.
Verified User
Anonymous
Read full review
Support Rating
Openbay
No answers on this topic
SAP
Great support from the people of SAP Conversational AI as of the community. Sometimes it takes a little while for folks of the SAP Conversational AI team to answer but this has mostly to do with the overload of questions and users the product has. The gold-support channel within Slack that SAP Conversational AI has, is a great help to distinguish more professional usage and therefore more urgent questions.
Verified User
Anonymous
Read full review
Alternatives Considered
Openbay
No answers on this topic
SAP
The platforms have similarities in terms of making the organization more data-driven. However, the use cases are different. SAP Analytics Cloud is used for reporting, deploying dashboards, and scheduling timely delivery of reporting and analytics. SAP Conversational AI is a more front-end product that end users can directly use to navigate the web application better. Both have strengths in their respective areas. Conversational AI is more recent and cutting edge.
Kunal Sonalkar | TrustRadius Reviewer
Kunal Sonalkar
Supply Chain Data Analytics & Machine Learning
Read full review
Return on Investment
Openbay
No answers on this topic
SAP
  • The impact has been very positive for our business objectives. Through the chatbot, our clients can have an immediate response to any of their requests without the need of an intervention of a person or without the use of the telephone or email. Customer satisfaction has been much higher.
Verified User
Anonymous
Read full review
ScreenShots

Openbay Otis Screenshots

Screenshot of Otis Benefit CardScreenshot of Otis Tire Integration

SAP Conversational AI (discontinued) Screenshots

Screenshot of Transform your customer and employee experience with SAP Conversational AI, which combines a powerful bot building platform and a digital assistant nicknamed CoPilot.Screenshot of Bot Training – Plug human-like understanding in your chatbots.Screenshot of Bot Builder – Build adaptable conversational flows through a powerful and visual tool.Screenshot of SAP Conversational AI provides a powerful building platform that allows the building of end-to-end chatbots as well as the customization of your digital assistant.Screenshot of Leverage the power of our highly performing NLP technology capable of building human-like AI chatbots in any language.Screenshot of Understand how your chatbot is used and leverage that data to improve the performance of your dataset.