OpenBOM vs. UserVoice

OpenBOM is well suited for users who require the ability to have a "structured sandbox" when it comes to part, BOM, and vendor management. By having this structure, it allows for consistent capturing of key information, in a structured way, while also being dynamic where approved users can modify the information without too much overhead. We're using it for a medical device.

Incentivized

UserVoice can be an affordable and powerful tool to start engaging customers and employees. It can help manage the entire feedback loop process. But your product management and development teams still need to do their jobs. Remember to have a response SLA in place and ownership for prioritizing and responding to the feedback.

• E-BOM management with an intuitive interface.
• Import/export from/to popular systems.

Incentivized

• User interface is very simple. Learning the product and teaching the team how to use the product took hardly any time at all.
• Gives visibility into what others are logging. We are able to append 'votes' to certain ideas, rather than having to create an existing idea from scratch.
• Reporting. Tags allow to easily filter through ideas for roadmap planning.

Incentivized

• Consistent log-off/ log-ins required (despite saying stay logged in)
• Default "custom use" of fields (vs. requiring the user to check this each time a new parameter is selected).

Incentivized

• Doesn't always catch obvious spam/we have to do a fair amount of blacklisting
• Doesn't have multiple language options
• No online/email tech support available. You have to call if you have an issue.

Incentivized

I just really liked UserVoice.

The day-to-day usability is good. More technical settings require a bit more effort.

Always very responsible and helpful when an issue happened. They eat their own cooking when it comes to using their products.

Have clear goals and owners established before you start using any tool like this. Very important to get accounts and rights setup so that there's no lag time in customer response once things go live. Make sure IT is involved if you plan to use the Single-Sign On (SSO) or any of the access control tools.

-We selected for ease of use and ease of implementation -We wanted to keep our overhead low -We wanted to track some inventory and this was helpful for that in a lightweight manner

Incentivized

I like the ease of integration into web and mobile apps for UserVoice. It's also a comprehensive bug reporting, user feedback, and knowledge base tool.

Incentivized

• We are yet to establish the ROI at a given subscription tier and compare it to other similar-priced solutions.

Incentivized

• Transparency: Now we can handle better communication of requests with customers and internal stakeholders.
• We can track better how many ideas are accepted and released vs rejected ones.

Incentivized