OpenPhone vs. Phone.com

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
OpenPhone
Score 9.2 out of 10
N/A
OpenPhone, a business phone service from the company of the same name in San Francisco, adds work phone numbers to existing devices. No new hardware required; all that's required is an app. Extended services include a lightweight contact management CRM, and customer service team management (e.g. shared inbox) features.
$15
per month per user
Phone.com
Score 10.0 out of 10
N/A
Phone.com is a cloud based VoIP solution from the company of the same name in Newark, New Jersey, with video conferencing, business phone, and optional premium features (e.g. live receptionist). The company boasts 30,000 businesses as users of its cloud-based communication and collaboration solutions.
$12.99
per month
Pricing
OpenPhonePhone.com
Editions & Modules
Starter
$15
per month per user
Business
$23
per month per user
Enterprise
Custom Pricing
IP Phone Connection
$4.99
per month, per device
Phone Numbers
$4.99
per month
Call Recording
$7.99
per month
Basic Users
$12.99
per user, per month
Plus Users
$19.99
per user, per month
Pro Users
$29.99
per user, per month
Lice Receptionist
Starting at $90
per month
Global Phone Numbers
Starting at $4.99
per month
International Dialing
Vary Rates
Offerings
Pricing Offerings
OpenPhonePhone.com
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsDiscounts available for annual pricing.20% discount with annual billing. Mix and match user plans to create a custom plan appropriate for the business.
More Pricing Information
Features
OpenPhonePhone.com
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
OpenPhone
9.2
3 Ratings
12% above category average
Phone.com
10.0
2 Ratings
20% above category average
Hosted PBX9.52 Ratings10.02 Ratings
Multi-level Interactive Voice Response (IVR)9.63 Ratings10.02 Ratings
User templates7.32 Ratings10.02 Ratings
Call reports9.52 Ratings10.02 Ratings
Directory of employee names10.02 Ratings10.02 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
OpenPhone
9.1
7 Ratings
8% above category average
Phone.com
10.0
2 Ratings
17% above category average
Answering rules8.34 Ratings10.02 Ratings
Call recording10.06 Ratings10.02 Ratings
Call park8.33 Ratings10.01 Ratings
Call screening9.85 Ratings10.02 Ratings
Message alerts9.15 Ratings10.02 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
OpenPhone
9.8
8 Ratings
17% above category average
Phone.com
10.0
1 Ratings
19% above category average
Audio conferencing9.63 Ratings10.01 Ratings
Instant messaging10.08 Ratings10.01 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
OpenPhone
9.5
8 Ratings
13% above category average
Phone.com
10.0
2 Ratings
18% above category average
Mobile app for iOS9.58 Ratings10.01 Ratings
Mobile app for Android9.43 Ratings10.01 Ratings
Best Alternatives
OpenPhonePhone.com
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.5 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
OpenPhonePhone.com
Likelihood to Recommend
9.3
(8 ratings)
10.0
(2 ratings)
User Testimonials
OpenPhonePhone.com
Likelihood to Recommend
OpenPhone
If you have more than 2 people in your organization, then this will save you so much time. Delegation is the key to starting a business. Even when you're a 1 person show, being able to present to your user base the differentiation of options for client communications is critical. As a founder, feeling compelled to be always on is something I strive not to be. OpenPhone gives you that flexibility. I have found it to be less appropriate in complex HIPPA compliant areas, but that is it. OpenPhone really does seem to suit an open array of use cases.
Read full review
Phone.com
Phone.com is a no-brainer. The cost savings over a POTS or in-house PBX system are tremendous. The affordability added on top of the easy to use and deploy features make Phone.com the best choice. Phone.com is well-suited for situations where you need other-than-standard call holding, call routing, and other similar advanced call features.
Read full review
Pros
OpenPhone
  • It's great for texting.
  • It's great for making phone calls. You get a new, unique phone number and can text/call from phone or desktop.
  • UI is great and really intuitive.
Read full review
Phone.com
  • Customer service and live chat are amazing
  • Simple, straight forward
  • Easy to setup
  • Affordable
Read full review
Cons
OpenPhone
  • Call quality can be spotty on wifi if the connection is poor, but nothing they personally can do about that. 4G LTE is usually stronger and more stable.
  • N/A honestly excellent product for the price.
Read full review
Phone.com
  • Phone.com has been excellent with support and I can not think of any areas for improvement with regards to that
  • Phone.com could provide more graphical assistance when programming call routing. A visual indication of the flow of a call should be presented and would come in handy when planning out difficult ques/call routes
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Alternatives Considered
OpenPhone
OpenPhone has an easier user interface than Grasshopper. Years ago when I was using Grasshopper, I recall that their user interface looked antiquated and full of complications. They would also update the interface just as everyone was getting used to using it. OpenPhone has many more functions. Grasshopper's app did not offer basic functions such as in-app texting between team members, and its call transfer function was incredibly complicated to use. In my opinion, Grasshopper was an inferior service/product in almost every way.
Read full review
Phone.com
No answers on this topic
Return on Investment
OpenPhone
  • Provided us with a simple, yet robust phone system for our small business
  • Price can be lower for premium, and for multiple users
Read full review
Phone.com
  • Reduced cost and improved our efficiency - all reps love it.
Read full review
ScreenShots

Phone.com Screenshots

Screenshot of Phone.com Dashboard