OpenText Documentum vs. SAP Document and Reporting Compliance

Documentum is best used in medium to large institutions that can afford it, have alternate solutions for web publishing, and who have either in-house developers or can hire good Documentum developers (not the ones who know Java but do not understand ECM). It is, in my opinion, the best heavy duty ECM solution out there, assuming OT is not gutting it as we speak. That is my only hesitation to not giving it a 10, OpenText is an unknown quantity in this and I worry that they will only support Documentum until they have figured out how to fill the gap between Documentum and OT and then offer a migration path to OT with a Documentum sunsetting as an incentive.

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SAP Document and Reporting Compliance is best suited for large organizations that operate in multiple countries. It has worked best for us because it keeps our company legally compliant by automatically adopting changes without requiring manual research. Without missing deadlines, we can send and validate many documents directly through government portals.

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• Records management: Compared to other content management systems, this provides a efficient and scalable solution. It gives lot of flexibility in managing the content as Records or Legal holds.
• Workflow system has external plugins to connect with FAX, Mail, Database and FTP servers etc. which gives an option to integrate with any system with documentum.
• Creation of websites and maintenance is easy. Content authors can create the pages with effective mechanism.

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• Seamless integration of SAP Document and Reporting Compliance with government portals worldwide for submitting tax reports and electronic invoices.
• It has a curated dashboard that brings all the paperwork from different countries into one place.
• It maintains all historical records of documents as proof for reference related to taxation and reporting.

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• WDK framework has been the biggest drawbacks from the application speed point of view, as well as client complexity and not so natural look and feel. Yes, with the latest releases much of these features are improved.
• EMC is very expensive to buy, own and support, where some products require many dependent Docuemntum products to be installed to work at its best.

• Better documentation of edge cases.
• less reliance on third parties for e-invoicing final mile (MX and India for example).
• Greater support - akin to Pagero, Edicom, etc., for final mile tax authority connectivity.

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Stability is a key factor as well as its flexibility. Also, any organization that deploys Documentum will have made a significant investment in terms of time and money, so not renewing its commitment can come with a significant cost. That said, the decision to deploy Documentum initially should come only after extensive evaluation, knowing that once deployed it will likely remain the platform of choice.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

We are not planning on moving away from SAP Document and Reporting Compliance but rather expanding it for other territories.

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SAP Document and Reporting Compliance is very sophisticated because it reduces manual labour by several folds. Also, its integration capabilities with existing SAP products. Makes it a very viable tool for us. Earlier we were using custom reporting tools developed by our engineering teams, which was required us very heavy infra cost as we process large number of sales orders via our ERP manufacturing platform close to around 20 million per month, but after switching to SAP Document and Reporting Compliance, we observe that the number of missing reports or documents have reduced significantly and this was corroborated by the various observability tools that SAP provide.

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Support is better than with ECM, but could use some improvement.

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Support at times is slow in finding the right component or processor but once you get the right person you can get help pretty quickly with resolutions. Support will not be there for any customization you may have done/had to do on the product.

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Implementation for reporting in general is quite straightforward. Implementation for e-invoicing definitely for new territories is more difficult especially in cases of integration required.

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At the time it was purchased it was one of the best, most robust solutions available on the market.

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After thoroughly comparing Taxify, Sovos, and SAP Document and Reporting compliance, we chose SAP because it doesn't require data transfers with any third-party systems. It integrates seamlessly with the SAP ecosystem, reducing data security risks and cybersecurity concerns for the company's important financial data.

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• After this product, the client is able to manage content security and due to it, the client is able to use the business process, and this really reduces effort and increases the profit in business.
• It provides integration with SAP easily which really helps the client to manage this effectively and with minimum effort system is ready to use.
• Also searching, automated flows also create a bigger impact and reduce a lot manual effort.

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Independently Invited by TrustRadius

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• One impact SAP Document and Reporting Compliance has on our organization's overall business objectives is that SAP Document and Reporting Compliance has improved my overall employees performances
• Another impact SAP Document and Reporting Compliance has on our organization's overall business objectives is that SAP Document and Reporting Compliance has elevated the overall fast passed performance

Incentivized

Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info