OpenText Documentum vs. SAP Document and Reporting Compliance

Documentum is best used in medium to large institutions that can afford it, have alternate solutions for web publishing, and who have either in-house developers or can hire good Documentum developers (not the ones who know Java but do not understand ECM). It is, in my opinion, the best heavy duty ECM solution out there, assuming OT is not gutting it as we speak. That is my only hesitation to not giving it a 10, OpenText is an unknown quantity in this and I worry that they will only support Documentum until they have figured out how to fill the gap between Documentum and OT and then offer a migration path to OT with a Documentum sunsetting as an incentive.

Incentivized

Well-suited for a single SAP landscape. less well-suited for businesses with a more diverse landscape, or complex/non-standard reporting or e-invoicing needs.

Incentivized

• Records management: Compared to other content management systems, this provides a efficient and scalable solution. It gives lot of flexibility in managing the content as Records or Legal holds.
• Workflow system has external plugins to connect with FAX, Mail, Database and FTP servers etc. which gives an option to integrate with any system with documentum.
• Creation of websites and maintenance is easy. Content authors can create the pages with effective mechanism.

Incentivized

• Analytics
• Output formats
• Process

Incentivized

• WDK framework has been the biggest drawbacks from the application speed point of view, as well as client complexity and not so natural look and feel. Yes, with the latest releases much of these features are improved.
• EMC is very expensive to buy, own and support, where some products require many dependent Docuemntum products to be installed to work at its best.

• Level of detail for reporting between what the statuatory body expects vs what SAP Document and Reporting Compliance provides is different
• Reliance to integrate through other third party vendors

Incentivized

Stability is a key factor as well as its flexibility. Also, any organization that deploys Documentum will have made a significant investment in terms of time and money, so not renewing its commitment can come with a significant cost. That said, the decision to deploy Documentum initially should come only after extensive evaluation, knowing that once deployed it will likely remain the platform of choice.

Incentivized

We are not planning on moving away from SAP Document and Reporting Compliance but rather expanding it for other territories.

Incentivized

Not as streamlined as other reporting and e-invoicing solutions in the market for end users; however, the "click through" to posting connectivity is a huge benefit for reporting.

Incentivized

Support is better than with ECM, but could use some improvement.

Incentivized

Support at times is slow in finding the right component or processor but once you get the right person you can get help pretty quickly with resolutions. Support will not be there for any customization you may have done/had to do on the product.

Incentivized

Implementation for reporting in general is quite straightforward. Implementation for e-invoicing definitely for new territories is more difficult especially in cases of integration required.

Incentivized

At the time it was purchased it was one of the best, most robust solutions available on the market.

Incentivized

Coverage is similar: integration for e-invoicing is simpler for DRC, Edicom, and Pagero, which more fully manage tax authority integration, which is vital for ongoing compliance.

Incentivized

• After this product, the client is able to manage content security and due to it, the client is able to use the business process, and this really reduces effort and increases the profit in business.
• It provides integration with SAP easily which really helps the client to manage this effectively and with minimum effort system is ready to use.
• Also searching, automated flows also create a bigger impact and reduce a lot manual effort.

Incentivized

• Positive impact is the centralization of e-invoicing on a single platform (previously split across multiple vendors/providers).
• Reporting standardization and simplification for internal users.
• Enhancing Mexico's fringe cases has been complex due to limited documentation, which has limited the ability to meet these needs in a timely manner.

Incentivized