OpenText Documentum vs. Taskstream-Tk20 (discontinued)

Documentum is best used in medium to large institutions that can afford it, have alternate solutions for web publishing, and who have either in-house developers or can hire good Documentum developers (not the ones who know Java but do not understand ECM). It is, in my opinion, the best heavy duty ECM solution out there, assuming OT is not gutting it as we speak. That is my only hesitation to not giving it a 10, OpenText is an unknown quantity in this and I worry that they will only support Documentum until they have figured out how to fill the gap between Documentum and OT and then offer a migration path to OT with a Documentum sunsetting as an incentive.

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TS is well suited as an eportfolio system when documents need to be archived for accreditation or long term assessment profiles. It would not be suited for routine classroom assessment or daily integration into a mobile or online platform. It is also not suited for non-technology oriented students, faculty, or staff. The user needs some level of confidence when using TS

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• Records management: Compared to other content management systems, this provides a efficient and scalable solution. It gives lot of flexibility in managing the content as Records or Legal holds.
• Workflow system has external plugins to connect with FAX, Mail, Database and FTP servers etc. which gives an option to integrate with any system with documentum.
• Creation of websites and maintenance is easy. Content authors can create the pages with effective mechanism.

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• Students can be searched via department or program so that I can search for a specific student. I can scroll through all students and find the one I need to evaluate or I can choose the option to "show all work waiting evaluation" and it will bring up student submissions that I have waiting for me.
• TaskStream easily links or embeds into online classroom portals. We use BlackBoard now and students have an ePortfolio link that takes them directly to their menu of student instructions etc.
• TaskStream actually serves its purpose well of archiving portfolio assignments so they can be referenced for an individual reason or for accreditation or reporting. It accomplishes this important goal for educational institutions.

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• WDK framework has been the biggest drawbacks from the application speed point of view, as well as client complexity and not so natural look and feel. Yes, with the latest releases much of these features are improved.
• EMC is very expensive to buy, own and support, where some products require many dependent Docuemntum products to be installed to work at its best.

• There is a steep learning curve with TaskStream as the searching and even evaluating process is not intuitive. Although it is visual like a flowchart or grid--which I think is an asset--sometimes I can lock others out of the document or I have choices of "returning to student and deleting all instances of this submission" or "returning to student later" or "returning to student now and not deleting this submission" . . . I am unsure what these different options MEAN to the programmer. What I think they mean has not always proved to be correct. As a result, it creates confusion or frustration in the process.
• The way TaskStream is used in the education department, multiple people may evaluate a capstone project in order to verify approval to progress to the next step--or next capstone activity. If a faculty or staff user inappropriately marks a document inside TaskStream, it can undo the submissions and make the process begin all over again. I have had this happen accidentally--a colleague returned a document the wrong way. The student then had to resubmit, two other colleagues had to approve indvidually, and then the 3rd party had to approve it the correct way. So although some aspects or tools/buttons in TS may not be intuitive, making errors in process can be time-consuming and create frustrations as they affect other people's work as well.
• TaskStream does not work on a mobile device very efficiently. Because it has pop up windows, I often cannot get it to cooperate on a tablet, ipad, or mobile device. This is problematic when I am travelling and need to attend to a document in TS.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Stability is a key factor as well as its flexibility. Also, any organization that deploys Documentum will have made a significant investment in terms of time and money, so not renewing its commitment can come with a significant cost. That said, the decision to deploy Documentum initially should come only after extensive evaluation, knowing that once deployed it will likely remain the platform of choice.

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Support is better than with ECM, but could use some improvement.

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At the time it was purchased it was one of the best, most robust solutions available on the market.

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TS is the only e-portfolio system I have used for students. I have used Kenobi as a wiki for holding data that was interactive with other faculty members. I found it to be simple but lacking in ability to be robust or host dynamic data. Kenobi does not have the ability to score or complete rubrics in the same fashion--there is a place for rubrics, but it is not as dynamic as TS

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• After this product, the client is able to manage content security and due to it, the client is able to use the business process, and this really reduces effort and increases the profit in business.
• It provides integration with SAP easily which really helps the client to manage this effectively and with minimum effort system is ready to use.
• Also searching, automated flows also create a bigger impact and reduce a lot manual effort.

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• Although I am not on the administrative side of my department, it has been and continues to be the e-portfolio management system of choice for Walden University. Walden is now a for-profit school that is trading on the market. With that in mind, they would not invest in a system that was not functioning to its expectations.
• If you view TS from a faculty or user perspective, I have colleagues who are frustrated with TS and its not "intuitive" nature, and they have eventually quit working for Walden and TS and the multiple systems we have to use was cited as a reason.
• it would be ideal if there was one overall system that could manage all the different data artifacts we have to collect as faculty in higher ed. Due to accreditation and liability standards, we have to maintain faculty quality, classroom quality, student-learning quality and many other aspects of the educational system. TS is ONE of the systems we use. In the perfect world, there would be just one or two that completed the job.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info