What users are saying about
3 Ratings
11 Ratings
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Score 9 out of 100
3 Ratings
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Score 5.2 out of 100

Likelihood to Recommend

OpenText Hightail

Hightail is my go-to source when I need to send large files that would never fit as regular attachments. That being said, sometimes there are files that would perfectly fit as attachments but I want the security that Hightail provides when sending sensitive or private material. It's very comforting knowing that the content I'm sending is only being received and viewed by the intended parties. It's also comforting for my clients when it's THEIR content that I'm sending for review.
Daniel Shatzkes CEO Entrepreneur, Manufacturer, Musician | TrustRadius Reviewer

SAP Jam

When you need to create a private, secure space for individuals to collaborate or work on a project together, SAP Jam does a great job at bringing people together and giving them a space to work together in. There are also great ways to provide learning opportunities (including sharing webinars or other educational content)
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

OpenText Hightail
8.3
SAP Jam
6.5
Task Management
OpenText Hightail
8.2
SAP Jam
Scheduling
OpenText Hightail
7.6
SAP Jam
Workflow Automation
OpenText Hightail
8.0
SAP Jam
Mobile Access
OpenText Hightail
7.9
SAP Jam
5.0
Search
OpenText Hightail
9.2
SAP Jam
8.0
Visual planning tools
OpenText Hightail
8.9
SAP Jam

Communication

OpenText Hightail
7.8
SAP Jam
8.0
Notifications
OpenText Hightail
8.0
SAP Jam
9.0
Discussions
OpenText Hightail
8.4
SAP Jam
10.0
Integrates with Gmail and Google Hangouts
OpenText Hightail
7.0
SAP Jam
Integrates with Outlook
OpenText Hightail
7.6
SAP Jam
Chat
OpenText Hightail
SAP Jam
9.0
Surveys
OpenText Hightail
SAP Jam
6.0
Internal knowledgebase
OpenText Hightail
SAP Jam
6.0

File Sharing & Management

OpenText Hightail
8.6
SAP Jam
8.3
Versioning
OpenText Hightail
7.9
SAP Jam
8.0
Video files
OpenText Hightail
9.3
SAP Jam
7.0
Audio files
OpenText Hightail
9.3
SAP Jam
7.0
Document collaboration
OpenText Hightail
9.8
SAP Jam
8.0
Access control
OpenText Hightail
8.3
SAP Jam
10.0
Advanced security features
OpenText Hightail
9.1
SAP Jam
10.0
Integrates with Google Drive
OpenText Hightail
6.8
SAP Jam
Device sync
OpenText Hightail
8.0
SAP Jam

Pros

OpenText Hightail

  • It’s great for sending large-sized art files for print
  • It’s secure and files can be easily tracked
  • I like that it tells you how long it will take for the desired file to upload
Saryia Green | TrustRadius Reviewer

SAP Jam

  • Managing members with the communities is easy (including inviting them to join).
  • Publishing and editing content is easy with the platform.
  • The interface is easy to use and navigate.
Anonymous | TrustRadius Reviewer

Cons

OpenText Hightail

  • I wish the screen would auto refresh faster, but that could be an issue with our bandwidth or IT pipeline and not the product.
  • I'd like a quicker way to get people up to speed than giving them a link to watch a multitude of videos and tutorials.
Richard Peterson | TrustRadius Reviewer

SAP Jam

  • Sometimes users get too many notifications from the system which can be overwhelming if they haven't set up their notifications to their standards.
  • Analytics on engagement aren't great.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

OpenText Hightail

No score
No answers yet
No answers on this topic

SAP Jam

SAP Jam 4.0
Based on 1 answer
We are moving toward other platforms that are meant more for virtual community, like Higher Logic. The customer support at SAP Jam is also lacking.
Anonymous | TrustRadius Reviewer

Usability

OpenText Hightail

No score
No answers yet
No answers on this topic

SAP Jam

SAP Jam 5.0
Based on 1 answer
It's an integrated platform that brings together a lot of different people from across the association to work on shared projects, etc. Given the various roles people play and the varying skill sets they bring to the table, the platform is fairly intuitive to use and easy to navigate around
Anonymous | TrustRadius Reviewer

Support Rating

OpenText Hightail

No score
No answers yet
No answers on this topic

SAP Jam

SAP Jam 2.0
Based on 1 answer
We have to submit requests multiple times to get a response and it often feels like they go into a black hole. Because we don't have anyone in house really supporting the back-end of the platform, we rely on SAP Jam's support and development teams to help solve problems and improve the platform for us.
Anonymous | TrustRadius Reviewer

Alternatives Considered

OpenText Hightail

We looked at Dropbox because it's very well known in the industry and widely used. We didn't use it for a couple of reasons. First, our server security presented too many challenges and our IT director nixed the idea. Secondly, a lot of people used DropBox for personal use and we thought it could be confusing to have to navigate between the two choices. Hightail offers a single sign-in that can be shared amongst users so there is never a conflict between personal and professional use.
Lisa Moughan | TrustRadius Reviewer

SAP Jam

We actually probably moving to Higher Logic for our virtual community needs -- their interface is better and can more easily integrate with our website to provide a seamless experience for our users. We also want them to be able to toggle between our website and the community platform and it's not currently set up to do that well
Anonymous | TrustRadius Reviewer

Return on Investment

OpenText Hightail

  • Team members can view and give feedback on videos, which is very useful.
  • The storage really can't be overstated. It's great.
  • It's generally pretty affordable for how much you can host on their server.
Sarah Bandy | TrustRadius Reviewer

SAP Jam

  • Our constituents value community and this has enabled us to be able to bring people together in a secure, virtual space.
  • We are a national association and many of the people that need to collaborate on work projects aren't physically in the same place, so this virtual space has improved work output.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

OpenText Hightail

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

OpenText Hightail Editions & Modules

Edition
Lite$01
Pro$152
BusinessCustom2
Teams$303
  1. 100MB per file upload
  2. per user, per month
  3. per user/per month
Additional Pricing Details
Lite: Send large files with anyone. Files are limited to 100MB for each file size uploaded, 2GB storage max. Files expire after 7 days. Pro: Send large files with anyone and set advanced security permissions such as expiration dates and access codes. Files are limited to 25GB for each file size uploaded, with unlimited storage. Teams: Send large files, collaborate in real-time and manage creative projects with your team. The Hightail Teams plan allows you to purchase multiple users online (from 1-30 users per organization) and allows users to send file sizes up to 50GB with unlimited storage. The Teams plan also includes features such as file previews, organization, annotations, version control, discussions, follow-ups, approval routing and more. Business: Create unlimited visual project folders (called a Space) with collaboration and project management features such as approval routing and assigning to-dos, upload unlimited files up to 100GB each, protect them with access codes and manage user permissions., plus intuitive admin controls , detailed activity analysis for your entire company, advanced organization options and priority support.

SAP Jam

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SAP Jam Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

OpenText Hightail
9.3
SAP Jam
5.0

Likelihood to Renew

OpenText Hightail
SAP Jam
4.0

Usability

OpenText Hightail
SAP Jam
5.0

Support Rating

OpenText Hightail
SAP Jam
2.0

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