OpenText Web CMS vs. Smartling vs. Transifex

OpenText TeamSite is well-suited to large, enterprise-wide implementations where customization, content governance, and dynamic content distribution is needed or prioritized. It is probably not ideal for smaller sites with simple architecture and few resources to manage custom implementation.

Incentivized

Smartling is great for a company or team that doesn't have the resources to translate multiple properties in-house. It automates the process and makes it much more manageable. If you have a large website that is managed by one local team and not a global team, Smartling is for you.

Incentivized

Transifex is great for when you have content you intend to 1) localize to multiple languages and 2) keep updated over time. It's probably not necessary for one-off projects that you expect to stand the test of time. It's also ideal for companies that intend to add more and more languages over time as business expands

Incentivized

• The drag and drop forms feature makes publishing simple and quick.
• Preview of customer data before sending publications helps us to deliver personalized experiences.

Incentivized

• Website translation without the need to build separate websites for additional locales
• Translation of Indesign Documents (ingests text only) without having extract text - simply upload an idml file and download the translated idml file

• Integrates with other tools - makes localizing more straightforward and less of a gargantuan project.
• Easy to add a new language to a project - When making the business decision to expand languages, we can provide decision-makers with accurate estimates before committing to a new language.
• Provides access to multiple translation companies - We get to evaluate and pick the 3rd party translators that work best for our use case.

Incentivized

• I have recommendation for improvements.
• It is easy to work with all the features.
• All necessary content management tools are included.

Incentivized

• Perhaps a global replacement feature for the translation management system (TMS)?

• Once you have a lot of resources in a project, ordering gets tricky because there's one long list of resources. I wish I could search for the resource when ordering.
• When you import your resources from another source, it will overwrite any changes you made to the translated article. For example, we stopped creating localized screenshots in our documentation because the images would be overwritten with the original English ones anytime we made updates.

Incentivized

We think Smartling is the way forward in terms of cloud-based translation management tools.

Overall, it's a solid package with the potential to offer much functionality with appropriate resources applied. There are a few issues with the authoring interface that OpenText should address before its a top shelf authoring experience.

Incentivized

Our technical resources engage with OpenText TeamSite so I don't have direct experience. However, critical issues that we need help with seem to get the attention they deserve without issue. However, training and user resources for business owner roles are a bit lacking and some annoying issues with the authoring interface should be addressed sooner.

Incentivized

I always receive timely and pleasant support from their Help Desk!

Support has always been easy and fast. Anytime something has come up, we have gotten a quick response and had our issue resolved. Bugs don't seem to stick around for very long either. Seems like their Customer Success and Support groups are in great sync with each other, which always has a positive impact on the customer experience

Incentivized

It offers more content editing features at a relatively low cost thus overall deployment is lower in cost. It has great customer support who are always there to support and answer to our needs thus making the process of deployment seamless at every stage and offering training for working with their product.

Incentivized

We prefer Smartling as an online CAT tool because it is easy to use and we can onboard new translators quickly without lengthy training cycles. Our customers like Smartling because they can manage all of their translation needs (website, apps, business documents) through one single platform, share style guides, glossaries and translation memory and save on translation cost over time.

The annual contract should be clearer in terms of the breakdown of user license types (system admin, admin, regular user, etc).

Incentivized

• We integrated with google analytics, now we have the proper comprehension of our audience data reception and behaviors - we've greatly improved on personalized marketing.
• Quick publication of content across the main digital channels.
• We run our digital campaigns swiftly.
• We've maintained our brand consistency for three years.

Incentivized

• Helped us win 3 enterprise deals where localization is a must- got us an additional $XXXk ARR.

Incentivized

• Fewer people needed - without Transifex, we would probably have to hire more staff to many just the localization projects.
• Meet business demand quickly - now that we are set up with our Transifex flow, adding a new language is relatively easy and we know exactly when to expect the final product to deliver to customers.

Incentivized