What users are saying about
1 Rating
1 Rating
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Score 9 out of 100
Top Rated
382 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

OpsNow

We use OpsNow for Multi-Cloud Management (DXC and Azure) Clouds. This is the best scenario because in only one platform you can have all information about your resources such as your environments, Planning, designing, delivering, operating, and managing the cloud represents more than just infrastructure operations, project or service requests and error handling, to manage your Cloud IT from development to operation in its entirety.
Eduin Zuloaga | TrustRadius Reviewer

ServiceNow IT Service Management

In very large enterprises. ServiceNow can handle a multitude of operations to help with overall IT management. The downside is two-fold: it can get quite clunky at times, and is expensive. While much of it is not intuitive and can be difficult to figure out and use, it has quite a wide range of reporting capabilities. If set up properly with solid process flows, it can be a tremendous tool for IT consumers, technicians and management.
Dr Gardiner Jones | TrustRadius Reviewer

Feature Rating Comparison

Cloud Management

OpsNow
9.6
ServiceNow IT Service Management
Cloud Management Security
OpsNow
10.0
ServiceNow IT Service Management
Automation and Orchestration
OpsNow
9.0
ServiceNow IT Service Management
Cost Management
OpsNow
10.0
ServiceNow IT Service Management
Cloud Management Performance Monitoring
OpsNow
9.0
ServiceNow IT Service Management
Governance and Compliance
OpsNow
10.0
ServiceNow IT Service Management
Resource Management
OpsNow
10.0
ServiceNow IT Service Management
Systems Integration
OpsNow
9.0
ServiceNow IT Service Management

Incident and problem management

OpsNow
ServiceNow IT Service Management
8.1
Organize and prioritize service tickets
OpsNow
ServiceNow IT Service Management
8.5
Expert directory
OpsNow
ServiceNow IT Service Management
7.8
Service restoration
OpsNow
ServiceNow IT Service Management
7.6
Self-service tools
OpsNow
ServiceNow IT Service Management
7.9
Subscription-based notifications
OpsNow
ServiceNow IT Service Management
8.3
ITSM collaboration and documentation
OpsNow
ServiceNow IT Service Management
8.5
ITSM reports and dashboards
OpsNow
ServiceNow IT Service Management
8.4

ITSM asset management

OpsNow
ServiceNow IT Service Management
7.7
Configuration mangement
OpsNow
ServiceNow IT Service Management
7.9
Asset management dashboard
OpsNow
ServiceNow IT Service Management
7.7
Policy and contract enforcement
OpsNow
ServiceNow IT Service Management
7.3

Change management

OpsNow
ServiceNow IT Service Management
8.4
Change requests repository
OpsNow
ServiceNow IT Service Management
8.5
Change calendar
OpsNow
ServiceNow IT Service Management
8.3
Service-level management
OpsNow
ServiceNow IT Service Management
8.4

Pros

OpsNow

  • Hybrid Environment Management
  • Advanced Monitoring
  • Cost optimization
  • Analyze and Manage Resource Usage
Eduin Zuloaga | TrustRadius Reviewer

ServiceNow IT Service Management

  • Web based GUI where we can have drag and drop feature enabled for handling the items
  • Integrates well with third party platforms using REST APIs like monitoring tools to create tickets or Alerting tools to create alarms in case of an event
  • Available as a SAAS solution by ServiceNow hence users needn't worry about the backend infrastructure
Anonymous | TrustRadius Reviewer

Cons

OpsNow

  • There isn't Live Online training
  • Insufficient languages, for now only available English
Eduin Zuloaga | TrustRadius Reviewer

ServiceNow IT Service Management

  • It is hard to find areas for improvement, the tool is very powerful. That said, building the CMDB still involves some manual interaction which was not how it was presented in demos.
  • The CMDB data is almost too deep and detailed. When you build the relationship map it can be so large that it is overwhelming. You can limit this, but the default maps are massive if you are discovering lots of device classes.
  • The product is expensive. Since they are the leader in the industry and the product has tons of features, they definitely charge for it!
Anonymous | TrustRadius Reviewer

Likelihood to Renew

OpsNow

No score
No answers yet
No answers on this topic

ServiceNow IT Service Management

ServiceNow IT Service Management 10.0
Based on 12 answers
To be completely honest setting up a new ticketing system can be a pain in the ass. Once you have it setup and customized the way you want it, you don't want to switch unless you're unhappy with the product. Unless future releases and updates really muck the system up, I wouldn't change.
Anonymous | TrustRadius Reviewer

Usability

OpsNow

No score
No answers yet
No answers on this topic

ServiceNow IT Service Management

ServiceNow IT Service Management 6.6
Based on 11 answers
The dashboard is so confusing, [there are] many clicks to open a task and search by a ticket. The Enterprise customisation [we did] has finished to kill the software and creates a really bad experience on a daily basis. [It is] So slow, and so many clicks to process a ticket. Works only on IE so, that [should] make you realize that [it] is a bad idea.
Max Lewenhaupt | TrustRadius Reviewer

Reliability and Availability

OpsNow

No score
No answers yet
No answers on this topic

ServiceNow IT Service Management

ServiceNow IT Service Management 10.0
Based on 2 answers
We have never had any issues with ServiceNow's availability that I am aware of in the two years I have been using it.
Michael Sypes | TrustRadius Reviewer

Performance

OpsNow

No score
No answers yet
No answers on this topic

ServiceNow IT Service Management

ServiceNow IT Service Management 9.0
Based on 2 answers
For a massive system, page loads are reasonably quick, including searches.
Michael Sypes | TrustRadius Reviewer

Support Rating

OpsNow

OpsNow 9.0
Based on 1 answer
The general support is very good because is online and also its available during business hours. I think OpsNow doesn't have 10 because support 24/7 isn't available yet. I hope in the near future it will be available.
Eduin Zuloaga | TrustRadius Reviewer

ServiceNow IT Service Management

ServiceNow IT Service Management 8.1
Based on 40 answers
I would give it this rating because we have had no major issues with the support for ServiceNow after we implemented it at our organization. They seem to respond promptly and efficiently if we ever do need to open a support case with them about an issue we are having.
Anonymous | TrustRadius Reviewer

Online Training

OpsNow

No score
No answers yet
No answers on this topic

ServiceNow IT Service Management

ServiceNow IT Service Management 1.0
Based on 1 answer
To type in what should be a text box, you have to click an empty cell, a tiny text box pop up opens with a check box and an X. You the. Type in the text box and have to click the check mark. If you have a bunch of fields to fill out, doing this is very annoying. Absolutely know thought went in to this. I'm sure somebody in marketing thought it was a good idea. It wasn't.
Anonymous | TrustRadius Reviewer

Implementation Rating

OpsNow

No score
No answers yet
No answers on this topic

ServiceNow IT Service Management

ServiceNow IT Service Management 10.0
Based on 6 answers
Without exception, every client I have worked with has been very happy with their resulting product. While this is partly due to my work, I must point out that the platform is the winning decision, not the implementer.
Randall Hodgins | TrustRadius Reviewer

Alternatives Considered

OpsNow

Azure Monitor: Because we need to have complete control about resource consumption and also know how our systems are running.Aris: Because is very important to have our flows in a single tool.Bubble PPM: It's a good tool because is very easy manage our project with a intuitive UI.
Eduin Zuloaga | TrustRadius Reviewer

ServiceNow IT Service Management

ServiceNow seems to be able to scale as large as you would like it to and outpaces the competition as far as ease of licenses and growth. While it is clunky it really allows you to drill down to the smallest workflow or permissions to really allow the system to build around your environment. Other products seem to want to push you towards templates or more of the "wizard" style set up.
Jesse Bickel, MS - PMP | TrustRadius Reviewer

Scalability

OpsNow

No score
No answers yet
No answers on this topic

ServiceNow IT Service Management

ServiceNow IT Service Management 10.0
Based on 1 answer
ServiceNow works as an enterprise solution.
Michael Sypes | TrustRadius Reviewer

Return on Investment

OpsNow

  • We save almost 1,000,000.00 USD in infrastructure
  • Now we have all processes centralized in a single tool
Eduin Zuloaga | TrustRadius Reviewer

ServiceNow IT Service Management

  • ServiceNow has positively impacted ROI as it has improved the efficiency of request handling.
  • It has had the positive impact of allowing our organization to standardize on one ticketing tool eliminating a number of others.
  • A negative impact on ROI has been the licensing cost of ServiceNow. Being the premier ticket management system, it definitely has the price tag to match.
Anonymous | TrustRadius Reviewer

Pricing Details

OpsNow

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

OpsNow Editions & Modules

Additional Pricing Details

ServiceNow IT Service Management

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ServiceNow IT Service Management Editions & Modules

Edition
Starting Price$10,000.001
  1. Per Year
Additional Pricing Details

Rating Summary

Likelihood to Recommend

OpsNow
9.0
ServiceNow IT Service Management
8.0

Likelihood to Renew

OpsNow
ServiceNow IT Service Management
10.0

Usability

OpsNow
ServiceNow IT Service Management
6.6

Reliability and Availability

OpsNow
ServiceNow IT Service Management
10.0

Performance

OpsNow
ServiceNow IT Service Management
9.0

Support Rating

OpsNow
9.0
ServiceNow IT Service Management
8.1

Online Training

OpsNow
ServiceNow IT Service Management
1.0

Implementation Rating

OpsNow
ServiceNow IT Service Management
10.0

Scalability

OpsNow
ServiceNow IT Service Management
10.0

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