OpsRamp vs. SolarWinds Server & Application Monitor

PTP selected the OpsRamp platform to replace its legacy IT Operations Management (ITOM) solution, and PTP has now been using the OpsRamp solution for eight years. By implementing OpsRamp’s modern ITOM solution and leveraging the benefits of AIOps to improve service delivery to its clients, PTP can holistically monitor and manage on-premises network and data center infrastructures, as well as cloud resources and virtual firewalls.

Incentivized

It is a well-suited software for monitoring and surveillance of your deployed nodes. The error-readability and filter options for filtering out logs and errors could be improved. But overall, it has a good UI design, is user-friendly, and is very easy to learn and access for new users.

Incentivized

• Infrastructure and application monitoring.
• Infrastructure and application alerting.
• Automated patching.
• ITSM tools.

Incentivized

• Monitor Azure Cloud Severs- We use SolarWinds SAM to monitor Active Directory and DNS on Several DCs published on Azure Cloud.
• Monitor Hyper V and VMware - SolarWinds SAM monitors applications on both Hyper V and VMware, while also monitoring the physical host machines.
• It also helps us monitor Warranty expiration for physical servers.

Incentivized

• Self Service Portal for cloud deployments.
• Stabilization on existing ticketing systems.
• Cloud resource deployments by integrating OpsRamp with cloud.

Incentivized

• Custom application monitors can be a little tricky to configure.
• Logic in custom alerts can be a little hard to follow and figure out.
• Inability to monitor certificates on custom applications or SQL Server.
• Can be a little slow at times with on-prem SQL server.

Incentivized

We are heavily invested in Solarwinds products for a reason. They are generally easy to setup and run with, requiring only some interfacing with support or help articles on rare occasions. They do what we bought them to do and we can't ask for more.

Incentivized

It's a good and user friendly tool.

Incentivized

SolarWinds Server & Application Monitor is quite easy to use and super versatile. It allows you to do just about anything you can through premade templates or through scripting. You can use an agent on the servers if you want to, or you can monitor through WMI or SNMP credentials. You can customize thresholds for alerting quickly, and you can configure alerts to be as complex or as simple as you want.

Incentivized

The tool works and monitors items 24x7, it only requires maintenance a little more frequently due to security fixes in the Windows operating system.

Incentivized

The graphical interface and the performance of the database leave a little to be desired, they could be better explored.Some functionality and screens do not work well depending on the browser used. The integrations never had any problems or caused crashes in other systems.

Incentivized

OpsRamp has been there to support us. They were very helpful during migration and integration to our new ITSM platform.

Incentivized

I think there was only a couple times I had to open a support case for SAM and one time they got multiple engineers on the phone to get a better idea what I was trying to monitor and was able to point me in the best direction to monitor that system.

Incentivized

It was sufficient to read their documentation and watch videos.

Incentivized

Make sure SNMP and WMI are configured ahead of time

Incentivized

Nagios requires far more manual work to configure than SolarWinds does, though that also encourages customization and perfect-fit solutions. Nagios also requires far, far fewer resources to run than SolarWinds: SolarWinds wants great gobs of memory and disk, while Nagios is refreshingly humble. Nagios starts working from the first minute, too, whereas SolarWinds needs lots of set-up time.

Incentivized

Pricing is very economical. You pay for monitoring and alerting, but you get a full suite of tools for the same price for free (including, Patching, ITSM, CMDB, and change management) - Good package for cheaper.

Incentivized

It is hard to find the recommended SQL setup and convince others that is the way you should configure the server when you set it up

Incentivized

Technical support is appreciable. We have dedicated customer relations managers to check and see the improvement of the tool and its flaws. Sometimes, we get to interact with CMO of the organization asking our feedback and suggestions. Not every organization does that.

Incentivized

• 90% alert reduction.
• 70% of manual, routine IT.
• Processes now automated.
• 50% increase in team.
• Efficiency and productivity.

Incentivized

• Ability to sunset multiple legacy monitoring platforms.
• A single pane of glass across global locations (Enterprise Operations Console) simplifies monitoring for junior staff.
• A single toolset allows staff from across the global environment to share knowledge and quickly set up/modify monitoring.

Incentivized