SAM - Hard working in the beginning that reap rewards at the end
Updated October 05, 2018

SAM - Hard working in the beginning that reap rewards at the end

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with SolarWinds Server & Application Monitor

SAM is pretty detailed oriented. No joke - It is a full-time job managing it. Once it is configured and working - it does an awesome job. I had to configure the custom alerts from scratch. The out of the box alerts are not that granular and it is hard to understand. Overall it is a great product once fully configured.
  • Monitoring servers and specific applications
  • Windows monitoring is awesome
  • Process monitoring is good
  • Alerting - Needs more granular alerting out of the box.
  • It sends group alerts - "Windows Server 2003-2013 Services". I would like it to alert each service with a separate alert
  • ROI - It allows us to see an issue before it becomes wide spread
Managed Workplace RMM is not nothing like SAM. SAM is by far more suited for IT monitoring
It is well suited for large Windows environments.

SolarWinds Server & Application Monitor Feature Ratings

Application monitoring
8
Database monitoring
9
Threshold alerts
9
Predictive capabilities
6
Application performance management console
7
Collaboration tools
6
Out-of-the box templates to monitor applications
3
Application dependency mapping and thresholding
3
Virtualization monitoring
7
Server availability and performance monitoring
9
Server usage monitoring and capacity forecasting
9
IT Asset Discovery
9

Feature Questions

If you want to monitor a specific service you need to create a specific monitor for that
  • In-depth monitoring and alerting
  • Being proactive than reactive
  • Interface is easy to use
  • Product Features
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product
Used it in the past.

Using SolarWinds Server & Application Monitor

4 - 
Applications
Windows
Linux

1 - Create everything from start to finish
  • Desktop support will use the NOC view
  • Application specific monitoring
  • In depth Server health
  • Windows event log monitoring
The renewals are expensive

Evaluating SolarWinds Server & Application Monitor and Competitors

Request additional time to fully go through everything

SolarWinds Server & Application Monitor Implementation

Make sure SNMP and WMI are configured ahead of time
Change management was minimal
  • Getting a list of all the servers
  • SNMP and WMI configurations

Configuring SolarWinds Server & Application Monitor

Reduce the number of monitors for Applications
No - there is no facility to customize the interface
No - the product does not support adding custom code

SolarWinds Server & Application Monitor Support

The support team is very responsive and awesome
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
There was a time when I needed assistance with discovery. It wasnt detecting my logical drives. The support team looked over my overall SAM server health and found out there was stuck processes. He quickly fixed my server issue and SAM reporting and alerting was working again. He took the time to verify my SAM server was working at optimum capacity

Using SolarWinds Server & Application Monitor

ProsCons
Like to use
Well integrated
Convenient
Feel confident using
Familiar
Unnecessarily complex
Difficult to use
Slow to learn
  • Discovery of Windows Servers
  • Adding monitors to servers
  • Specific service/process monitoring
  • Removing monitors

SolarWinds Server & Application Monitor Reliability

Product is large
A few times it stopped alerting. I had to reboot the server
Takes time to load

Integrating SolarWinds Server & Application Monitor

We do not use all the monitors in App. There are too much
  • Citrix
  • DFS
Citrix - I had to make sure we were logging to it. It would not discover the application a few times
  • AppExchange or similar marketplace
Create your own Appsight

Relationship with SolarWinds

They keep calling every day
They gave us support we needed

Upgrading SolarWinds Server & Application Monitor