TrustRadius
https://dudodiprj2sv7.cloudfront.net/product-logos/sf/fY/UWRMK8SAHSR2.PNGSolarWindsAll the eyes in your environment with SolarWinds SAM2018-08-10T17:24:36.027ZWe use SolarWinds SAM to monitor our applications and databases, both in our development and production environments. Additionally, we recommend and implement SAM to our customers, especially those who work with third-party applications.
SAM allows us to have a centralized control of our IT assets. SAM lets us know when an application is using many resources at best, and in the worst case it lets us know when a container like Amazon EC2 or Tomcat is down.
Regarding our customers, in addition to the above, SAM allows us (and them) to determine reasonability for the performance of our applications compared to others of the client property (our outsourcing partners).,SAM really has the exact customization detail needed to monitor your most important assets on a single screen in real time.
Works very well with Azure apps and Amazon AWS. You can integrate them in less than an hour.
Easy and comfortable UI for less technical roles.
Clearly one of the best in the monitoring systems field given the experience from SolarWinds,Reports and dashboards can be quite simple without customization. Customizations in general can have a little slower learning curve.
Some clients depend on batch and shell scripts. The tool provides monitoring though the logs, but that is it. We would like to see more detail regarding the consumption of resources in these types of programs.
For Azure apps monitoring, other Microsoft tools like SCOM have a better performance overall.,8,The forecast of errors is critical for the business, which assures us a good reputation and covers us from the risk of losing functionality (and clients).
That guarantees us contracts and ensures our profitability.
Some incidents in our applications put into production within the environments of our clients may present problems related to the resources of the environment. SAM has provided us with the evidence at the exact moment, which has prevented us from escalating these situations to compromising levels.,System Center Operations Manager and Nagios,System Center Operations Manager, Microsoft Azure, SoapUI NG Pro, NagiosMiguel Angel Merino VegaStands alone but better with friends2018-08-03T19:12:01.609ZOur IT department was looking for a monitoring tool to proactively address issues before they were encountered by the customer. Issues easily cropped up as a result of regular maintenance and would quickly be noticed by customers because checks were not done afterwards. We have been able to use SAM to check key services and applications for availability. This has also allowed us to track system uptime and keep better inventory of the monitored software and systems.,Powershell. We use this as a key tool to make sure software (both custom and delivered) is up and working correctly. Microsoft has standardized on this for the foreseeable future and Solarwinds does a great job using this tool set.
Stack monitoring. It has always been extremely difficult to find the source of a problem. Combining SAM with their other products really provides an amazing insight in correlating a perceived issue with its ultimate cause.
Community/Support. While SAM is a great tool, it is the people that really drive this product. Both support and customers are very responsive and excited to help out.,Learning Curve. SAM (and other solarwinds products) take a lot of time to learn how to make everything work well. Management can become frustrated with the perceived lack of progress. Solarwinds has recently made efforts to improve this with their Customer Success Center.
Reporting. The reporting tool is ok for some basic table reports but lacks a lot in comparison with reporting services.
Default dashboards. While custom dashboards can be awesome tools, the default ones are overwhelming in detail and underwhelming in looks. There is are also difficulties in creating great looking dashboards.,10,Customers create less incident tickets because we can be assured that our monitored services are up which has reflected directly our our uptime.
Server performance monitoring has been able to prevent system slowdown and assure our customer base during peak load times.
Management has a much clearer picture of our server loading and future needs.,PRTG Network Monitor,Solarwinds Database Performance Analyzer for SQL Server, SolarWinds Network Performance Monitor, SolarWinds Netflow Traffic AnalyzerStephen SwanGreat module and addition to your SW suite of tools2016-02-19T23:15:49.524ZWe use it to keep an eye on key services and systems for possible bottlenecks choking the environment,Tight integration with their network performance monitor
customizability of alerts
customizable dashboard so I can see only what matters to me and hide all the other "stuff"
Fantastic user resources aka Thwak,A tighter tie-in with O365,10,As a DAAS provider, it is critical we have both a quick overview of system status and the drill-down details to help diagnose an issue ASAP!
The capacity planning pieces are a real life saver,Knowing where the bottleneck is (network, server, or software) helps us keep on top of our game.,As I've stated all the way through, being able to drill down through the system to diagnose the root cause of an issue is critical in our organization and SolarWinds makes this possible,Minimizing application downtime
Troubleshooting performance issues a lot faster
Capacity planner shows where issues will be before they cause you grief,,Software or service is running slow
Software or service has stopped working
capacity planning,Product Features
Product Usability
Vendor Reputation
Existing Relationship with the Vendor,9,1,1,On custom services,O365,10,SolarWinds Netflow Traffic Analyzer, SolarWinds Network Performance Monitor, SolarWinds Virtualization Manager,No,Hard to say as it would depend on the market and technologies at the time,10,Yes,With as powerful a support tool as Thwack is, they never force you to use it. Their support agents are responsive and helpful,The dashboards
mapping tool
capacity planner,Building templates,NoEric MooreGreat Product and easily one our best decision to Purchase SolarWinds2018-08-15T15:39:58.947ZIt has helped with automated scripts running via Scheduled tasks. When they go down, so do our automated processes. Some small and some very important tasks that need to stay running. We also use it for SQL Events which the Dev team uses for keeping their applications up and running for the company.,It has pretty descriptive errors that it can capture. This greatly helps and improves troubleshooting.
It is easy to see when something is not running and the added alerts help with our support promptness.
Once we enabled the alerts, we were actually able to find issues that we didn't even know we had,Sometimes it takes some time to make sure alerting is setup right.
Some of the setup is not straight forward and needs a little research.,10,We have been able to see threshold alerts to prevent issues in the future, being storage, etc... Also, we are able to monitor our business critical server and applications.,This made it very easy to setup and add monitored devices. Also like that you can categorize the devices to your liking to make it easier to find the info you need.,This has helped many times but more specifically our phone systems. We do not have monitoring through our phone software, so SolarWinds has been a life saver. Seeing if a switch is down or getting packet loss at another branch saves a ton of troubleshooting and in return the end user is able to do their job sooner.,Our Dev team gets real live data on performance and sees issues before they become bigger problems. This helps keep the company moving and keeps the money flowing.
Restating the above for our infrastructure team and their scheduled tasks. Seeing when they are stopped or having issues, gives us time to fix before halting the company from making money. That is our Main ROI right there.
Overall the business is running better and have been able to make improvements using SolarWinds.Justin HarrisonJust as awesome as the price tag suggests!2018-08-10T20:50:40.206ZWe use SolarWinds SAM in conjunction with SolarWinds NPM to monitor, visualize, and alert on various IT components via email alerts, dashboards, and even a NOC view that is displayed on a large screen. Business stakeholders are often included in the email alerts, so they are aware when issues arise that affect them/their department.,Super-simple to configure everything from standard HTTP checks all the way to custom Powershell scripts that return tables of values
Upgrading is simple- the unified installer detects and upgrades all Orion products (NPM, SAM, DPA) and upgrades them at the same time, to maintain version compatibility
Documentation and forums are straightforward and helpful,The web UI is often slow, even on beefy hardware with a beefy database server.
The alerts are very rigid- e.g. you can't define a group of email addresses and then include the group in alerts, you have to list every email address in every individual alert.
The F5 BIG-IP support is terrible- you cannot exclude specific components from the view the way you can with other parts of the software, so our balancer view shows a bunch of test/dev nodes that shouldn't even be there
AppInsights is poorly designed and poorly executed
Most permissions/settings for users are not defineable by group or policy, you have to edit individual users and edit a big sheet of permissions dropdowns on a per-user basis,8,NOC view: Single pane of glass with rotating tabs showing all the information I need to demonstrate that the problem is not on our side. This saves time and thus money.
In-house monitoring of our payment processor's web API: Allows us to switch to the backup solution immediately (via alert-triggered action) and continue processing credit cards without a hitch when the processor goes down. This saves lost business, and thus makes more money.
Overall monitoring of our infrastructure helps to isolate faults, detect false helpdesk reports ("system is down!" no its not...) and generally speed up our IT service management process, which translates directly into $,WhatsUp Gold and Zabbix,Planview LeanKit, Juniper SRX, F5 BIG-IP, Microsoft SQL Server, Nimble StorageBear Golightly
Windows
SolarWinds Server & Application Monitor
142 Ratings
