Reviews (1-25 of 242)
- Server health, using insight through WMI for what Microsoft is seeing from within the box.
- Monitoring services/apps through AppInsight and being able to add specific services not included or for other applications.
- Sometimes and easy button would be nice to simplify the views and data collected.
- Sales calls are persistent for anyone who has any involvement, which is just plain annoying.
- Server and Application Monitor does a great job with analyzing our Exchange environment and notifies us if there are issues with replication, the Information Store and other essential components of our email system.
- For our DHCP service, Server and Application Monitor alerts us if there are IP conflicts, errors with the DHCP service or if scopes are nearly exhausted.
- Server and Application Monitor Excels with providing information on the amount of web traffic our sites receive. It tracks the performance of essential web services and pinpoints bottlenecks.
- Implementing a custom monitor can be cumbersome and frustrating.
- Monitoring a lot of services can be taxing on your system.
- Would like to see more SolarWinds approved templates available.
- SolarWinds Server & Application Monitor was able to give info on certs that are going to expire, which helped us renew before they caused an outage.
- SolarWinds Server & Application Monitor module gave us insights into resource utilization for multiple servers due to which the debugging and fixing of issues was very easy.
- Alerting is broken for us. When we asked about it, we were told it is a bug and to upgrade our SolarWinds. It is a very huge upgrade. We didn't even get a workaround.
- Support is sometimes very slow.
- Provides thw ability to look at specific application counters/parameters and their values.
- Pinpoints bottlenecks in application flows.
- Ability to recommend specific remediation steps for addressing issues.
- Better application flow visibility.
- It provides agentless server monitoring. This is useful since some application owners aren't fond of having agents installed on their servers.
- It provides root cause analysis enabling us to identify why certain application servers are slow.
- There is no real downside to using this product as they have many features.
- Can become expensive due to the licensing costs.
- Shared application templates
- Application alerting
- Adding new features
- Setup can take time.
- Some settings are difficult to find if you don't spend a lot of time in the system.
- There are a lot of templates which is good and bad, writing your own takes knowledge not all have.
Overall, this approach brought visibility to business application issues, thus reinforcing the business objectives while also gaining more foothold on the infrastructure.
- In general, the slough of SNMP Traps and Monitors is a good start.
- Automation beyond the SNMP layer is easy.
- The integration with other products could use a bit of polishing. It's not hard or impossible, just a bit clunky.
- Implementation of the application monitors is a small challenge to learn, but once you have the hang of it, it is overall elegant.
- Configurable alerts.
- 3rd party integrations.
- Custom templates for out-of-box apps.
- User community.
- Hard to configure and get results.
- Alert configuration, you can do mostly everything, but you have to do it, tool does not do it.
- Training/support seems not interested to deliver best practices, they just share high level over viewed data.
- I like the port monitor alert. It's in real time with alert.
- Netpath helps me push my ISP when they are not being truthful about their downtimes.
- I would lean more towards the bugs repair for now.
- The PMS connect error issue.
1. Network confirmation items status monitoring
2. Mass application and patch deployment
3. Network traffic flow stats
- Ease of use, simple and easy to set-up and issue.
- Priced right for our organization.
- Having so many modules, can take some doing to understand what you need or want.
- Additional mobile app/device monitoring.
- Monitors Windows IIS for responsiveness.
- Monitors SQL servers and gives us insight into what resources need to be modified.
- Monitors our applications on our LInux DHCP/DNS servers for responsiveness.
- Need a tie to firewall/security applications.
- More templates, easier template creation.
- More feedback when adding applications, hard to know what is failing when setting up.
- Its give us alerts on emails, whenever there is a device down in the data center.
- It takes backups on auto timer.
- It is useful for CPU utilization monitoring.
- It makes it simple to add, delete, and modify the polling servers.
- It is good to use for syslog servers.
- Please improve on centralizing the data.
- If any new patches have been updated on server, let us know the system capabilities to hold the patch.
- Dashboard has to be more crispy in data viewing.
SolarWinds is being used to monitor systems that are in
place across the whole organization. Some alerts create incidents in our
ticketing software using a third-party orchestration software. Server and
Application Monitor is combined with several other SolarWinds products/modules
to get more capabilities. At least four team members manage different
products with access provided to dozens of IT users. The intention is to
be proactive to mitigate issues before the customers experience issues or use
the data collected to improve troubleshooting.
- The online community is a good resource to solve monitoring questions.
- The default web page displays are very functional and they can be modified for specific teams and uses.
- The built in alerts and monitoring application templates are useful.
- Training and Thwack lab videos are very informative.
- I understand that our system is not highly available, but every 4 to 6 months SolarWinds fills up logs or ports or numerous other maladies that cause it to stop monitoring. Sometimes this causes a big enough issue that Monday morning the whole system is crashed. Several times it stopped polling devices without any outward signs. One time it stopped monitoring and wasn't discovered until we were trying to look at processor performance on one specific system and it showed that it had stopped recording data 4 days prior. The polling engines were up, but everything had just stopped polling. SolarWinds does not do any root cause analysis, but they do a lot of rebuilding components when systems fail. Sometimes that means a complete reinstall. I have used many ways to monitor the monitoring system so I can determine when it has quietly failed. The simplest, but somewhat effective way, has been to ask SW to send me an email every 4 hours. That requires me to check my email evenings and all weekend and after 4 months I have still missed a couple of outages.
- Nearly every SolarWinds upgrade has created issues with stability and monitoring downtime. The first time I experienced the upgrade nightmare, it was completed by a SolarWinds engineer who was attempting to fix an issue. That was the time I learned to always take a VM snapshot before an upgrade was attempted. That first time could not be backed out and ended up causing problems for months. This upgrade problem must be true for many customers because the upgrade system has been changed a lot in the last three years. Support has been very responsive and usually can work through the problems. It is unfortunate that it consumes so much of my time for two to six weeks following an upgrade.
- Our current Strategic Account Manager is useless. Instead of helping with a support issue that had been going on for 6 months, he suggested we pay for higher-level support for faster response times. Then no follow-up until he sent a form letter a month later asking if we have any current needs! To be fair we have had two other Account Managers that were responsive when we needed assistance. Those two moved on to other companies. It is especially significant to note that we only contact the Account Manager as a last resort and in three years that has only been about 2 or 3 times. The current one had only one request for assistance from me and of course, that will be the last time I reach out to him.
- As with any company's support, SolarWinds has good and less than helpful support technicians. Several times I have had to request a different tech, or just close and open a new case when the tech provided answers like, just turn off that monitor on the SolarWinds application server instead of figuring out why it frequently alerts. There has also been resistance to escalating cases when progress has halted. On the other side of that is, there are several support technicians that know the products well and have had experience with many common issues. Those techs get things fixed quickly.
- Automatically adds new systems in. This is easier than most of the other monitoring systems I've used.
- Integrates with ticketing systems like ServiceNow.
- Regularly adds new features or improves functionality of existing ones.
- Very easy to upgrade to the latest version.
- Under the hood, it's a variety of monitoring products that have been added over the years, and sometimes this shows. The integration is pretty good, but not perfect.
- Adding additional custom SNMP pollers could be a lot easier.
- Sometimes you still need to use individual programs on the server to add or configure monitoring, rather than all going through the front end.
- Hard to see exactly what is monitored on each node.
We leverage the reporting capability to report on our SLA Uptime, based on un-planned outages, and have these reports scheduled on a weekly and monthly basis for executive reporting of our stability across our server and network platforms.
- Uptime status monitoring: SAM monitors system uptime through polling (Ping) or through system traps being sent to the poller agents.
- Various application level monitors: We are able to monitor performance of many or our critical applications, from web servers, SQL, AD, and Exchange, and the data gathered helps to ensure user experiences are maintained at a positive level.
- Linux/Unix support is very limited. We have to set up custom agents and custom scripts to retrieve any usable data from our older systems, and each one needs to be customized to report back what we need. The effort that has gone into the Windows systems is amazing -- the Linux effort is very limited and has almost no automation ability.
- Installation and configuration is very daunting. The upgrade processes have caused many outages and unexpected tickets to be opened for support. The upgrade/maintenance process needs to be cleaned up and updated.
One of the great strengths of the SolarWinds Platform is the community involvement. You can find many custom-developed functions that you can import -- but since they are community developed, there isn't the level of trust that the official approved extensions have.
SolarWinds Server & Application Monitor Scorecard Summary
Feature Scorecard Summary
About SolarWinds Server & Application Monitor
SolarWinds Server & Application Monitor (SAM) delivers application and server monitoring capabilities for IT pros enabling them to diagnose and troubleshoot issues faster. The vendor’s value proposition is that this solution prevents slow applications and downtime from impacting end-users and business services. Users can use this tool to pinpoint the root cause of application issues across various layers of the IT stack.
The vendor says SolarWinds SAM is affordable, easy to deploy, use and customize. Users can automatically discover their systems environment and start monitoring in about an hour. No professional services or consultation needed.
SAM is built on SolarWinds Orion® platform enabling native integration with Network Performance Monitor and other IT management software from SolarWinds.
SolarWinds Server & Application Monitor Screenshots
SolarWinds Server & Application Monitor Videos (2)
SolarWinds Server & Application Monitor Downloadables
SolarWinds Server & Application Monitor Integrations
SolarWinds Server & Application Monitor Competitors
- Has featureFree Trial Available?Yes
- Does not have featureFree or Freemium Version Available?No
- Does not have featurePremium Consulting/Integration Services Available?No
- Entry-level set up fee?No
SAM pricing starts at $2,995.
SolarWinds Server & Application Monitor Support Options
|Video Tutorials / Webinar|
SolarWinds Server & Application Monitor Technical Details