Oracle Cloud Infrastructure vs. ServiceNow IT Operations Management

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Oracle Cloud Infrastructure
Score 8.7 out of 10
N/A
Oracle Cloud Infrastructure (OCI) is Oracles's infrastructure-as-a-service (IaaS) platform which combines the utility of public cloud with the granular control, security, and predictability of on-premises infrastructure.N/A
ServiceNow IT Operations Management
Score 8.9 out of 10
N/A
Built on the Now Platform, the ServiceNow IT Operations Management bundle is designed to help users gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend.N/A
Pricing
Oracle Cloud InfrastructureServiceNow IT Operations Management
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Oracle Cloud InfrastructureServiceNow IT Operations Management
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Community Pulse
Oracle Cloud InfrastructureServiceNow IT Operations Management
Features
Oracle Cloud InfrastructureServiceNow IT Operations Management
Infrastructure-as-a-Service (IaaS)
Comparison of Infrastructure-as-a-Service (IaaS) features of Product A and Product B
Oracle Cloud Infrastructure
7.3
132 Ratings
12% below category average
ServiceNow IT Operations Management
-
Ratings
Service-level Agreement (SLA) uptime8.3128 Ratings00 Ratings
Dynamic scaling8.0127 Ratings00 Ratings
Elastic load balancing8.4118 Ratings00 Ratings
Pre-configured templates6.3117 Ratings00 Ratings
Monitoring tools7.8127 Ratings00 Ratings
Pre-defined machine images6.7115 Ratings00 Ratings
Operating system support6.3126 Ratings00 Ratings
Security controls6.8128 Ratings00 Ratings
Automation7.191 Ratings00 Ratings
Best Alternatives
Oracle Cloud InfrastructureServiceNow IT Operations Management
Small Businesses
Amazon Elastic Compute Cloud (EC2)
Amazon Elastic Compute Cloud (EC2)
Score 8.8 out of 10

No answers on this topic

Medium-sized Companies
SAP on IBM Cloud
SAP on IBM Cloud
Score 9.0 out of 10
Sumo Logic
Sumo Logic
Score 8.7 out of 10
Enterprises
SAP on IBM Cloud
SAP on IBM Cloud
Score 9.0 out of 10
ignio AIOps
ignio AIOps
Score 8.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Oracle Cloud InfrastructureServiceNow IT Operations Management
Likelihood to Recommend
8.5
(132 ratings)
9.1
(5 ratings)
Likelihood to Renew
9.1
(5 ratings)
-
(0 ratings)
Usability
7.9
(13 ratings)
8.0
(2 ratings)
Availability
10.0
(2 ratings)
-
(0 ratings)
Performance
9.0
(22 ratings)
-
(0 ratings)
Support Rating
7.0
(18 ratings)
-
(0 ratings)
In-Person Training
9.1
(2 ratings)
-
(0 ratings)
Online Training
9.1
(2 ratings)
-
(0 ratings)
Implementation Rating
9.1
(2 ratings)
-
(0 ratings)
Configurability
8.0
(1 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
7.2
(9 ratings)
-
(0 ratings)
Ease of integration
7.0
(1 ratings)
-
(0 ratings)
Product Scalability
10.0
(2 ratings)
-
(0 ratings)
Professional Services
8.0
(5 ratings)
-
(0 ratings)
Vendor post-sale
8.0
(1 ratings)
-
(0 ratings)
Vendor pre-sale
8.0
(1 ratings)
-
(0 ratings)
User Testimonials
Oracle Cloud InfrastructureServiceNow IT Operations Management
Likelihood to Recommend
Oracle
I just cannot be very objective. I received the request from management to perform an in-depth research on Oracle Cloud migration feasibility. Long hours of investigation and I concluded that yes, that's a superior product, not only for its IaaS but the Data management, automation and monitoring tools. Oracle recovered its place in the field with a very competitive product. I just got fascinated with it.
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ServiceNow
[...] is changing the way our internal support staff (not only in the IT field) work and enhancing the experience for employees seeking IT assistance through ServiceNow IT Operation Management. We have moved the usual and personalized IT tools and functions from [...] service-desk to ServiceNow IT Operations Management. These advancements have sparked innovation in various aspects of our IT support management, such as enhancing accessibility, managing incidents, optimizing IT workflows and procedures, enforcing service level agreements (SLAs), incorporating AI/ML technology, utilizing virtual agents, streamlining automation, and sharing knowledge throughout the support team via data visualization, monitoring, and reporting. In brief, our collaboration with ServiceNow IT Operations Management is enhancing the effectiveness of our internal system and benefiting our shared clients.
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Pros
Oracle
  • Oracle Cloud Infrastructure has a generous free tier, moreso than other hyperscalers, with an always-free tier that guarantees certain products are always free
  • Oracle Cloud Infrastructure allows you to size VMs with differing combinations of CPU and RAM, which is contrary to other hyperscalers that have specific pre-defined combinations only
  • Oracle Cloud Infrastructure regularly provides free certification exam offers
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ServiceNow
  • In platform expertise and workflows, so we don't allows have to build everything from scratch.
  • Tight integration within ServiceNow (especially ITSM) but also brings information and data in from other sources, so I don't feel we are stuck in a proprietary hole.
  • Increased investment in AIOps and automation
  • Relatively fast time to value with out-of-the-box capabilities and automation.
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Cons
Oracle
  • Navigating the UI takes lots of getting used to. It reminds me of older GCP (just to get used to where everything is).
  • Permission for different things always seemed to be more difficult than it really needed to be. Once you got them set up you were good but updating anything or creating new permissions for just about anything took longer than I thought it should.
  • Based on how the buttons were laid out, it was pretty easy to delete all of your DNS records, and backing them up was not as intuitive as I'd like with the UI, but it was easy to do using a script.
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ServiceNow
  • With the introduction of AIOps, we hope triaging outage impact can become more proactive
  • The UI could be greatly enhanced and simplified for daily operations
  • ServiceNow API access licenses are usually very limited bottlenecking use cases to build dashboards out from it
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Likelihood to Renew
Oracle
Reliability: Very dependable and stable OCI services have been for the business operations.Performance: The speed and efficiency of OCI in meeting their computing and storage needs.Scalability: The ease and effectiveness of scaling resources up or down to accommodate changing demands.Security: The robustness and effectiveness of OCI's security features in protecting their data and applications.
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ServiceNow
No answers on this topic
Usability
Oracle
The services & products in Oracle Cloud Infrastructure needs more improvement to beat other Cloud service providers. The price is good & Security processes are good. We are requiring to put more effort in supporting this Oracle Cloud Infrastructure than other Cloud service providers. Probably better ways are there but is not super easy to find or not super available
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ServiceNow
As previously mentioned, the learning curve is pretty steep as there is a lot of "buttons and knobs" in this component.
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Reliability and Availability
Oracle
I have never experienced an outage, but sometimes it used to be slow, which gets solved automatically.
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ServiceNow
No answers on this topic
Performance
Oracle
It's super easy to get started and deploy new stuff. The infrastructure is solid, so I can focus on building rather than worrying about tech issues. Plus, the customization options are endless—from picking the right computing resources to choosing storage and networking that fits our needs, saving us a lot of money.
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ServiceNow
No answers on this topic
Support Rating
Oracle
Overall it is amazing, there is always room for improvement. We have weekly updates that tend to slow the program used more and more. We had to change some reports within Oracle because the others wouldn’t load. This is tied to our payroll and the delays are causing many time constraint issues and panic. We have to create a new report when one breaks. Otherwise awesome!
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ServiceNow
No answers on this topic
In-Person Training
Oracle
Effective training provided, much data productivity while doing training
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ServiceNow
No answers on this topic
Online Training
Oracle
detailed and easy to understand.
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ServiceNow
No answers on this topic
Implementation Rating
Oracle
Easier way to implement, vary much supportive way doing the implementation
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ServiceNow
No answers on this topic
Alternatives Considered
Oracle
We used Microsoft Azure and Docker earlier and faced some difficulties like Microsoft Azure and Docker. Occasionally, the generation of large images can delay deployment. It is also necessary for me to admit that Microsoft Azure and Docker have a somewhat steep learning curve. Proper paperwork needs to be there. Docker has issues with performance on a number of platforms. On the other hand, OCI is easy to deploy and easy to understand.
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ServiceNow
We wanted it integrated with ITSM and ITBM. Prioir to that we used JIRA for agile development and SysAid for ticketing. So we started with converting SysAid. We went live with Vanilla ITSM. Then we could have a basis for ITOM. However, we needed to migrated from JIRA to ITSM. Only then we felt mature enough to examine ITOM, which required quite a lot of resources. You need networking, motoring, IT and Cyber security team members in your project!!
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Contract Terms and Pricing Model
Oracle
was not part of initial purchase team. Anyways, i think unit pricing and billing frequency is good compared to other Cloud service providers, when it comes to Cloud Capital expenditure & Operational expenditure. Would be more interested in exploring more options where customers can get more cost relaxations on trying out new cloud services in Oracle Cloud Infrastructure for example a new App or a feature
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ServiceNow
No answers on this topic
Scalability
Oracle
I have not faced any problems yet.
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ServiceNow
No answers on this topic
Professional Services
Oracle
Services & Infra wise is ok to use & host applications & services. Security wise also good for a Cloud service provider. It is a interesting area to explore & using it for day to day needs can be further improvised in future probably. Modern day Services like AI and Machine learning could be improved
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ServiceNow
No answers on this topic
Return on Investment
Oracle
  • We have migrated approximately 75 apps successfully over to the Oracle Cloud Infrastructure in the past year.
  • By migrating these apps, we were able to reduce our on-prem hardware needs by 50% for a specific business unit.
  • Minimizing our on-prem hardware needs has allowed us to continue our migration to the Oracle Cloud Infrastructure.
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ServiceNow
  • Increased business value: We have managed to eliminate custom solutions and the accompanying infrastructure, lowering the overall cost and effort of managing legacy solutions. Centralizing our service-desk operations within ServiceNow IT Operations Management streamlines licensing and maintenance for increased simplicity and cost savings.
  • Reduced service-desk management effort: The automation features we have put in place have decreased the amount of work our helpdesk agents need to do, especially for boring or repetitive tasks. AI and machine-learning capabilities have enhanced inherent decision-making, minimized the risk of human error, and allowed our helpdesk agents to dedicate their time to tasks that require their expertise. For instance, our automation accurately routes incidents 80 percent of the time, resulting in significant time and effort saved.
  • Reduced mean time to resolution: As we incorporate new features and update the agent support experience, we are consistently seeing a decrease in resolving incidents. In our pilot project, ServiceNow IT Operations Management Predictive Intelligence lowered MTTR by over 10 percent, on average. Using this data, we are expanding the use of Predictive Intelligence across a larger scope for Global Helpdesk.
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ScreenShots

Oracle Cloud Infrastructure Screenshots

Screenshot of Oracle Cloud Infrastructure Global FootprintScreenshot of 2-5x Faster Performance vs On-premises and Other Clouds (Storage Review)Screenshot of One Cloud for the Most Intensive Enterprise and Infra-heavy WorkloadsScreenshot of Gen 1 vs Gen 2 Cloud AdvantageScreenshot of Always Free Services