Oracle Cloud Infrastructure vs. ServiceNow IT Operations Management

It is a service that enables us to divide incoming network traffic among numerous resources, including virtual computers. By intelligently routing requests, it guarantees fault tolerance and high availability. Application performance is enhanced, and resource utilization is optimized by load balancing. SSL/TLS termination and public and private load balancing are supported. Using the Oracle Cloud Infrastructure Console or APIs, load balancers are simple to set up and configure.

Incentivized

We have taken advantage of the single platform for different IT disciplines over the past few years and now we are doing more and more with the integrations. Our teams are looking at the same information which stops the blame game a lot. Their newest AIOps has been a very nice surprise as we've tried another tool for about 2 years and it required us to hire outside consultants to try and build what we needed. So far, ServiceNow found a lot of things we didn't know to look for. It's not perfect in fixing everything, but really has provided a lot of visibility and troubleshooting.

• Oracle Cloud Infrastructure has a generous free tier, moreso than other hyperscalers, with an always-free tier that guarantees certain products are always free
• Oracle Cloud Infrastructure allows you to size VMs with differing combinations of CPU and RAM, which is contrary to other hyperscalers that have specific pre-defined combinations only
• Oracle Cloud Infrastructure regularly provides free certification exam offers

Incentivized

• license management
• Integrate with other tools
• Dashboards
• Change Management - impact analysis

Incentivized

• Navigating the UI takes lots of getting used to. It reminds me of older GCP (just to get used to where everything is).
• Permission for different things always seemed to be more difficult than it really needed to be. Once you got them set up you were good but updating anything or creating new permissions for just about anything took longer than I thought it should.
• Based on how the buttons were laid out, it was pretty easy to delete all of your DNS records, and backing them up was not as intuitive as I'd like with the UI, but it was easy to do using a script.

Incentivized

• A lot of flexibility in the licensing options which can get overwhelming.
• They are just starting to get into helping with DevOps so I don't have as much experience there but it's a challenge for us.
• Pricing negotiations - although that can be pretty much every vendor.

Because it's used for organization many departments and data management, productivity improvement, efficiency increase, less errors and close immediately

Incentivized

The services & products in Oracle Cloud Infrastructure needs more improvement to beat other Cloud service providers. The price is good & Security processes are good. We are requiring to put more effort in supporting this Oracle Cloud Infrastructure than other Cloud service providers. Probably better ways are there but is not super easy to find or not super available

highly available.

Incentivized

Performs well at benchmarks runs. Had no customer complaints about performance relating to Oracle Cloud Infrastructure. We have not noticed any slow down compared to other cloud systems we have used in the past. The monitoring offered by OCI is what really shines this as a product and this allows us to see the performance and adjust our database & container requirements as needed

Incentivized

Overall it is amazing, there is always room for improvement. We have weekly updates that tend to slow the program used more and more. We had to change some reports within Oracle because the others wouldn’t load. This is tied to our payroll and the delays are causing many time constraint issues and panic. We have to create a new report when one breaks. Otherwise awesome!

Incentivized

Effective training provided, much data productivity while doing training

Incentivized

detailed and easy to understand.

Incentivized

Easier way to implement, vary much supportive way doing the implementation

Incentivized

We did an proof of concept between Oracle Cloud Infrastructure, Amazon Web Service and Microsoft Azure. Oracle Cloud Infrastructure was the clear winner with us because of support of the product. The Oracle Cloud Infrastructure support staff was very knowledgeable and helpful getting us up and running with a bit of time investment. This pushed Oracle Cloud Infrastructure out ahead of the other two products.

Incentivized

We wanted it integrated with ITSM and ITBM. Prioir to that we used JIRA for agile development and SysAid for ticketing. So we started with converting SysAid. We went live with Vanilla ITSM. Then we could have a basis for ITOM. However, we needed to migrated from JIRA to ITSM. Only then we felt mature enough to examine ITOM, which required quite a lot of resources. You need networking, motoring, IT and Cyber security team members in your project!!

Incentivized

was not part of initial purchase team. Anyways, i think unit pricing and billing frequency is good compared to other Cloud service providers, when it comes to Cloud Capital expenditure & Operational expenditure. Would be more interested in exploring more options where customers can get more cost relaxations on trying out new cloud services in Oracle Cloud Infrastructure for example a new App or a feature

useful product.

Incentivized

Services & Infra wise is ok to use & host applications & services. Security wise also good for a Cloud service provider. It is a interesting area to explore & using it for day to day needs can be further improvised in future probably. Modern day Services like AI and Machine learning could be improved

• It improved the performance of all the applications we migrated by an average of ~90%.
• OCI storage reduced the cost by an average of 40% on all the migrations we did. This includes backups as well.
• Object Storage Archive is the most reliable and cheapest storage available for DB backups or application backups. This reduced our storage costs significantly compared to on-premises.
• The minimum volume size for block volume is 50 GB. This forced us to use more storage on some applications but the impact of the cost increase is < 5%.
• Lack of reduced redundancy storage options in object storage may have increased costs by > 8% for our use-case.

Incentivized

• Eliminated a lot of manual processes with automation and sharing information across team.
• Cleaned up our CMDB from well below 40% accurate to well over 90%.
• AIOps finding anomalies and tying them to service maps.