114 Ratings
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Score 7.6 out of 100
5 Ratings
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Score 5.1 out of 100

Likelihood to Recommend

Oracle CRM On Demand

I think it is well suited for organizations which are large with a lot of users so as to be able to minimize the cost of operations. Also, the organization which interacts mostly with customers can use Oracle CRM on demand.
Rose Kipkemoi | TrustRadius Reviewer

Sugar Connect (formerly Collabspot)

It is a fantastic and very useful application. It has many customization options, but it does not have the power that a giant company requires.
Daniel Pacheco | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oracle CRM On Demand
6.8
Sugar Connect (formerly Collabspot)
Customer data management / contact management
Oracle CRM On Demand
7.1
Sugar Connect (formerly Collabspot)
Workflow management
Oracle CRM On Demand
6.1
Sugar Connect (formerly Collabspot)
Territory management
Oracle CRM On Demand
7.1
Sugar Connect (formerly Collabspot)
Opportunity management
Oracle CRM On Demand
7.1
Sugar Connect (formerly Collabspot)
Integration with email client (e.g., Outlook or Gmail)
Oracle CRM On Demand
5.0
Sugar Connect (formerly Collabspot)
Contract management
Oracle CRM On Demand
7.0
Sugar Connect (formerly Collabspot)
Quote & order management
Oracle CRM On Demand
7.1
Sugar Connect (formerly Collabspot)
Interaction tracking
Oracle CRM On Demand
7.1
Sugar Connect (formerly Collabspot)
Channel / partner relationship management
Oracle CRM On Demand
7.1
Sugar Connect (formerly Collabspot)

Customer Service & Support

Oracle CRM On Demand
7.7
Sugar Connect (formerly Collabspot)
Case management
Oracle CRM On Demand
8.0
Sugar Connect (formerly Collabspot)
Call center management
Oracle CRM On Demand
8.0
Sugar Connect (formerly Collabspot)
Help desk management
Oracle CRM On Demand
7.1
Sugar Connect (formerly Collabspot)

Marketing Automation

Oracle CRM On Demand
7.6
Sugar Connect (formerly Collabspot)
Lead management
Oracle CRM On Demand
7.1
Sugar Connect (formerly Collabspot)
Email marketing
Oracle CRM On Demand
8.0
Sugar Connect (formerly Collabspot)

CRM Project Management

Oracle CRM On Demand
6.8
Sugar Connect (formerly Collabspot)
Task management
Oracle CRM On Demand
7.1
Sugar Connect (formerly Collabspot)
Billing and invoicing management
Oracle CRM On Demand
7.1
Sugar Connect (formerly Collabspot)
Reporting
Oracle CRM On Demand
6.1
Sugar Connect (formerly Collabspot)

CRM Reporting & Analytics

Oracle CRM On Demand
6.8
Sugar Connect (formerly Collabspot)
Forecasting
Oracle CRM On Demand
7.1
Sugar Connect (formerly Collabspot)
Pipeline visualization
Oracle CRM On Demand
7.1
Sugar Connect (formerly Collabspot)
Customizable reports
Oracle CRM On Demand
6.1
Sugar Connect (formerly Collabspot)

Customization

Oracle CRM On Demand
7.1
Sugar Connect (formerly Collabspot)
Custom fields
Oracle CRM On Demand
7.1
Sugar Connect (formerly Collabspot)
Custom objects
Oracle CRM On Demand
6.1
Sugar Connect (formerly Collabspot)
Scripting environment
Oracle CRM On Demand
7.0
Sugar Connect (formerly Collabspot)
API for custom integration
Oracle CRM On Demand
8.0
Sugar Connect (formerly Collabspot)

Security

Oracle CRM On Demand
8.1
Sugar Connect (formerly Collabspot)
Single sign-on capability
Oracle CRM On Demand
8.0
Sugar Connect (formerly Collabspot)
Role-based user permissions
Oracle CRM On Demand
8.1
Sugar Connect (formerly Collabspot)

Social CRM

Oracle CRM On Demand
7.6
Sugar Connect (formerly Collabspot)
Social data
Oracle CRM On Demand
8.1
Sugar Connect (formerly Collabspot)
Social engagement
Oracle CRM On Demand
7.1
Sugar Connect (formerly Collabspot)

Integrations with 3rd-party Software

Oracle CRM On Demand
8.5
Sugar Connect (formerly Collabspot)
Marketing automation
Oracle CRM On Demand
9.0
Sugar Connect (formerly Collabspot)
Compensation management
Oracle CRM On Demand
8.0
Sugar Connect (formerly Collabspot)

Platform

Oracle CRM On Demand
7.0
Sugar Connect (formerly Collabspot)
Mobile access
Oracle CRM On Demand
7.0
Sugar Connect (formerly Collabspot)

Pros

Oracle CRM On Demand

  • Application customization is a key strength. We can create custom home page experiences for each type of user, customize object layouts to change dynamically depending on object type, and create an embedded sales process unique to our organization that helps facilitate the user through the process by specifying required fields dependent on what stage of the process they are in. The ability to customize goes directly to the success of user adoption - the fact that we can customize layouts and processes to support our internal business processes helps users make the most of the system.
  • Robust Reporting. The reporting and data warehouse capabilities are excellent. We have thousands of custom reports delivered in a number of ways - on home pages, on dashboards, on demand through the reporting menu, and on custom web tabs. These reports range from simple lists to complex multi-object analyses.
  • Ability to get data in and get data out. CRMOD makes it very easy to import data into any object. This is helpful for importing lists or making mass changes. Exporting data is equally easy, both from an administrator standpoint and for the user. Users can display a list or do a custom advanced search and then easily export the data to Excel without any admin help. They can also export from any report, which is helpful when sales data needs to be combined with other financial data in a larger analysis.
  • The system's workflow capabilities allow us to improve field validation, send important notifications, and enforce business process requirements.
Michelle Prand | TrustRadius Reviewer

Sugar Connect (formerly Collabspot)

  • Makes saving emails in SugarCRM really easy
  • Flexible as to which types of records you can save to
  • Accurate reporting on opens and clicks
  • Easily add new records to SugarCRM from Gmail inbox
Zeke Becerra | TrustRadius Reviewer

Cons

Oracle CRM On Demand

  • A scripting mechanism is needed to customize the data entry forms. As any data driven system, Oracle CRM on demand is as reliable as its data is. Having sales people entering and maintaining the data you have to make sure they are doing that and not cutting corners. One way to do that is to enforce the business requirements in the entry forms.
  • User interface / user experience definitely can and should be improved.
  • It needs a way to send automatic reports on a schedule via email.
  • Support: as usual the Oracle support tends to be tedious and lengthy.
Cristian Bodnarasec | TrustRadius Reviewer

Sugar Connect (formerly Collabspot)

  • The payment plan that Collabspot provides does not have many advantages over the free plan.
  • The scores do not reflect the true assessment towards clients and candidates.
  • Mail templates have an outdated design.
Daniel Pacheco | TrustRadius Reviewer

Usability

Oracle CRM On Demand

Oracle CRM On Demand 9.0
Based on 1 answer
Compared to other competitors I find it very easy to use and learn .It has been helpful in our organisation and we have been able to manage our projects and operations well without interference.
Rose Kipkemoi | TrustRadius Reviewer

Sugar Connect (formerly Collabspot)

No score
No answers yet
No answers on this topic

Implementation Rating

Oracle CRM On Demand

Oracle CRM On Demand 10.0
Based on 1 answer
With the right partner Oracle CRM On Demand can be implemented very quickly and seamlessly.
Michelle Prand | TrustRadius Reviewer

Sugar Connect (formerly Collabspot)

No score
No answers yet
No answers on this topic

Alternatives Considered

Oracle CRM On Demand

Oracle app is more available on different mobile devices, Microsoft Dynamics has only Windows and Android but Oracle has both web-based, Mac, IOS. Social CRM feature is another one that Microsoft Dynamics doesn't provide. On the other hand, Microsoft Dynamics provides offline line access. Also, Oracle integrations fit our needs better. Also Ticketing system support is better.
Anonymous | TrustRadius Reviewer

Sugar Connect (formerly Collabspot)

Very similar. Two different layouts for two totally different systems. Collabspot/Sugar is my primary system, but when I was an SDR, I used HubSpot for prospecting primarily because of email automation. Now that I'm a Territory Manager, I don't use HubSpot much anymore as my time is filled up with partners and clients--I do less "hunting" these days than I did as an SDR. Our company uses SugarCRM and Collabspot is integrated so I use Collabspot almost exclusively now. Right tool for the right job, I guess.
Zeke Becerra | TrustRadius Reviewer

Return on Investment

Oracle CRM On Demand

  • A single platform for tracking, reporting, and control of all data and clients records
  • Manageable outsourcing for development and support functions for the applications we need to use.
  • Lots of integration opportunities, and covers all information gaps and inconsistencies caused by human errors.
Anonymous | TrustRadius Reviewer

Sugar Connect (formerly Collabspot)

  • The staff that enters is of guaranteed quality.
  • Customers can respond to our requests quickly.
  • The staff of the administration is much more committed to their work.
Daniel Pacheco | TrustRadius Reviewer

Screenshots

Oracle CRM On Demand

Pricing Details

Oracle CRM On Demand

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sugar Connect (formerly Collabspot)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Oracle CRM On Demand
7.1
Sugar Connect (formerly Collabspot)
7.0

Usability

Oracle CRM On Demand
9.0
Sugar Connect (formerly Collabspot)

Implementation Rating

Oracle CRM On Demand
10.0
Sugar Connect (formerly Collabspot)

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