Oracle CRM On Demand vs. WebEngage

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Oracle CRM On Demand
Score 8.3 out of 10
N/A
The basis of this offering is the Market2Lead product that Oracle acquired in 2010. It has now been fully integrated with Oracle's On Demand CRM product and is a full-featured marketing automation product with features from lead management and nurturing, to measuring marketing ROI.N/A
WebEngage
Score 8.1 out of 10
N/A
WebEngage calls itself a multi-channel user engagement platform. It automates communication across a user's lifecycle and helps companies send messages via these channels: Web Messages In-app Messages Push Notifications Web Push Notification Email Marketing SMS Marketing Facebook Remarketing According to the vendor, cross-device tracking helps keep communication coherent and contextual, making the…N/A
Pricing
Oracle CRM On DemandWebEngage
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Oracle CRM On DemandWebEngage
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsPricing is customised according to the customer usage and requirement. Contact support@webengage.com to know more about pricing plans.
More Pricing Information
Features
Oracle CRM On DemandWebEngage
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Oracle CRM On Demand
8.8
10 Ratings
10% above category average
WebEngage
-
Ratings
Customer data management / contact management9.410 Ratings00 Ratings
Workflow management8.99 Ratings00 Ratings
Territory management9.49 Ratings00 Ratings
Opportunity management9.310 Ratings00 Ratings
Integration with email client (e.g., Outlook or Gmail)9.07 Ratings00 Ratings
Contract management7.79 Ratings00 Ratings
Quote & order management8.59 Ratings00 Ratings
Interaction tracking8.39 Ratings00 Ratings
Channel / partner relationship management8.38 Ratings00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Oracle CRM On Demand
8.5
9 Ratings
9% above category average
WebEngage
-
Ratings
Case management8.59 Ratings00 Ratings
Call center management8.79 Ratings00 Ratings
Help desk management8.19 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Oracle CRM On Demand
8.8
9 Ratings
11% above category average
WebEngage
-
Ratings
Lead management8.99 Ratings00 Ratings
Email marketing8.88 Ratings00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Oracle CRM On Demand
8.7
9 Ratings
12% above category average
WebEngage
-
Ratings
Task management8.38 Ratings00 Ratings
Billing and invoicing management9.78 Ratings00 Ratings
Reporting8.38 Ratings00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Oracle CRM On Demand
8.4
9 Ratings
8% above category average
WebEngage
-
Ratings
Forecasting8.79 Ratings00 Ratings
Pipeline visualization8.69 Ratings00 Ratings
Customizable reports8.09 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
Oracle CRM On Demand
8.4
10 Ratings
7% above category average
WebEngage
-
Ratings
Custom fields8.910 Ratings00 Ratings
Custom objects8.110 Ratings00 Ratings
Scripting environment8.08 Ratings00 Ratings
API for custom integration8.79 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
Oracle CRM On Demand
9.4
10 Ratings
11% above category average
WebEngage
-
Ratings
Single sign-on capability9.08 Ratings00 Ratings
Role-based user permissions9.910 Ratings00 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Oracle CRM On Demand
9.9
6 Ratings
28% above category average
WebEngage
-
Ratings
Social data9.86 Ratings00 Ratings
Social engagement9.96 Ratings00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Oracle CRM On Demand
8.6
9 Ratings
15% above category average
WebEngage
-
Ratings
Marketing automation8.59 Ratings00 Ratings
Compensation management8.88 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
Oracle CRM On Demand
9.3
7 Ratings
20% above category average
WebEngage
-
Ratings
Mobile access9.37 Ratings00 Ratings
Email & Online Marketing
Comparison of Email & Online Marketing features of Product A and Product B
Oracle CRM On Demand
-
Ratings
WebEngage
7.4
6 Ratings
1% below category average
Dynamic content00 Ratings7.26 Ratings
Ability to test dynamic content00 Ratings7.66 Ratings
Mobile optimization00 Ratings6.35 Ratings
Email deliverability reporting00 Ratings7.06 Ratings
List management00 Ratings7.86 Ratings
Triggered drip sequences00 Ratings8.26 Ratings
Lead Management
Comparison of Lead Management features of Product A and Product B
Oracle CRM On Demand
-
Ratings
WebEngage
6.0
5 Ratings
22% below category average
Lead nurturing00 Ratings6.55 Ratings
Automated sales alerts and tasks00 Ratings5.65 Ratings
Campaign Management
Comparison of Campaign Management features of Product A and Product B
Oracle CRM On Demand
-
Ratings
WebEngage
6.9
6 Ratings
6% below category average
Calendaring00 Ratings8.05 Ratings
Event/webinar marketing00 Ratings5.74 Ratings
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
Oracle CRM On Demand
-
Ratings
WebEngage
7.2
6 Ratings
1% below category average
Dashboards00 Ratings7.46 Ratings
Standard reports00 Ratings7.46 Ratings
Custom reports00 Ratings6.66 Ratings
Platform & Infrastructure
Comparison of Platform & Infrastructure features of Product A and Product B
Oracle CRM On Demand
-
Ratings
WebEngage
7.0
6 Ratings
3% below category average
API00 Ratings8.26 Ratings
Role-based workflow & approvals00 Ratings7.05 Ratings
Customizability00 Ratings6.85 Ratings
Integration with Salesforce.com00 Ratings6.05 Ratings
Best Alternatives
Oracle CRM On DemandWebEngage
Small Businesses
FollowUp CRM
FollowUp CRM
Score 9.5 out of 10
SALESmanago
SALESmanago
Score 9.8 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.0 out of 10
SALESmanago
SALESmanago
Score 9.8 out of 10
Enterprises
SAP Business ByDesign
SAP Business ByDesign
Score 7.8 out of 10
PFL Direct Mail Platform
PFL Direct Mail Platform
Score 9.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Oracle CRM On DemandWebEngage
Likelihood to Recommend
8.2
(11 ratings)
7.6
(6 ratings)
Usability
9.0
(1 ratings)
-
(0 ratings)
Implementation Rating
10.0
(2 ratings)
-
(0 ratings)
User Testimonials
Oracle CRM On DemandWebEngage
Likelihood to Recommend
Oracle
I think it is well suited for organizations which are large with a lot of users so as to be able to minimize the cost of operations. Also, the organization which interacts mostly with customers can use Oracle CRM on demand.
Read full review
WebEngage
WebEngage can easily reduce turnaround time for product and marketing teams to execute marketing campaigns for specific user segments as well as remove any dependency on internal tech teams for the development and maintenance of automation journeys. Further, A/B tests can be executed to measure the performance of message variants in real-time directly from the panel. But WebEngage lacks a robust Analytics platform. While basic metrics such as open rate and click-through rate for messages being sent can be considered for reporting, attribution is still not the strongest suit in case the marketing team relies on multiple Ad networks for acquisition. Thus, as per experience, it's better to use the automation suite offered by WebEngage with a different data analytics platform.
Read full review
Pros
Oracle
  • Application customization is a key strength. We can create custom home page experiences for each type of user, customize object layouts to change dynamically depending on object type, and create an embedded sales process unique to our organization that helps facilitate the user through the process by specifying required fields dependent on what stage of the process they are in. The ability to customize goes directly to the success of user adoption - the fact that we can customize layouts and processes to support our internal business processes helps users make the most of the system.
  • Robust Reporting. The reporting and data warehouse capabilities are excellent. We have thousands of custom reports delivered in a number of ways - on home pages, on dashboards, on demand through the reporting menu, and on custom web tabs. These reports range from simple lists to complex multi-object analyses.
  • Ability to get data in and get data out. CRMOD makes it very easy to import data into any object. This is helpful for importing lists or making mass changes. Exporting data is equally easy, both from an administrator standpoint and for the user. Users can display a list or do a custom advanced search and then easily export the data to Excel without any admin help. They can also export from any report, which is helpful when sales data needs to be combined with other financial data in a larger analysis.
  • The system's workflow capabilities allow us to improve field validation, send important notifications, and enforce business process requirements.
Read full review
WebEngage
  • Ease in creating user journeys.
  • Easy implementation of APIs.
  • Good reporting dashboard and scheduling features.
  • Segmentation of the users is easy.
Read full review
Cons
Oracle
  • A scripting mechanism is needed to customize the data entry forms. As any data driven system, Oracle CRM on demand is as reliable as its data is. Having sales people entering and maintaining the data you have to make sure they are doing that and not cutting corners. One way to do that is to enforce the business requirements in the entry forms.
  • User interface / user experience definitely can and should be improved.
  • It needs a way to send automatic reports on a schedule via email.
  • Support: as usual the Oracle support tends to be tedious and lengthy.
Read full review
WebEngage
  • Relays
  • Onsite should have more options of templates.
  • Backend support for better reachability of the channels.
  • Cohort studies should be more customizable.
Read full review
Usability
Oracle
Compared to other competitors I find it very easy to use and learn .It has been helpful in our organisation and we have been able to manage our projects and operations well without interference.
Read full review
WebEngage
No answers on this topic
Implementation Rating
Oracle
With the right partner Oracle CRM On Demand can be implemented very quickly and seamlessly.
Read full review
WebEngage
No answers on this topic
Alternatives Considered
Oracle
Oracle app is more available on different mobile devices, Microsoft Dynamics has only Windows and Android but Oracle has both web-based, Mac, IOS. Social CRM feature is another one that Microsoft Dynamics doesn't provide. On the other hand, Microsoft Dynamics provides offline line access. Also, Oracle integrations fit our needs better. Also Ticketing system support is better.
Read full review
WebEngage
WebEngage's dashboard is relatively more intuitive and easy to understand. Further in terms of cost as well it is value to money as it delivers excellent ROI. The after-sales support is also better in terms of responsiveness and helps in case of issues with the execution of campaigns. The account managers also ideate and help in the optimization and creation of new user journeys.
Read full review
Return on Investment
Oracle
  • A single platform for tracking, reporting, and control of all data and clients records
  • Manageable outsourcing for development and support functions for the applications we need to use.
  • Lots of integration opportunities, and covers all information gaps and inconsistencies caused by human errors.
Read full review
WebEngage
  • Helped in lowering cost of marketing.
  • Driving higher volume of Direct Sales.
  • Increasing conversion rate on the website.
  • Increasing lead to sale ratio.
Read full review
ScreenShots

WebEngage Screenshots

Screenshot of Webengage dashboard - User AnalyticsScreenshot of Webenagge dashboard - User DetailsScreenshot of Webengage dashboard - Creating Mobile notificationsScreenshot of Webengage dashboard - Creating EmailsScreenshot of Webengage Dashboard - Journey DesignerScreenshot of Webengage Dashboard - Journey Designer (2)