Oracle Digital Assistant vs. Zoom Virtual Agent

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Oracle Digital Assistant
Score 7.9 out of 10
N/A
Oracle Digital Assistant delivers an AI platform to create conversational experiences for business applications through text, chat, and voice interfaces.
$1,160
per month 200 hrs/month
Zoom Virtual Agent
Score 8.7 out of 10
N/A
An AI chatbot which is ready 24/7 to provide quick, personalized help and boost team productivity. The AI chatbot with machine learning guides users to accurate answers fast, reducing the burden on customer service and support teams.N/A
Pricing
Oracle Digital AssistantZoom Virtual Agent
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Oracle Digital AssistantZoom Virtual Agent
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Oracle Digital AssistantZoom Virtual Agent
Best Alternatives
Oracle Digital AssistantZoom Virtual Agent
Small Businesses

No answers on this topic

LocaliQ
LocaliQ
Score 8.8 out of 10
Medium-sized Companies

No answers on this topic

Piper the AI SDR by Qualified
Piper the AI SDR by Qualified
Score 9.1 out of 10
Enterprises

No answers on this topic

Conversica
Conversica
Score 4.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Oracle Digital AssistantZoom Virtual Agent
Likelihood to Recommend
7.8
(7 ratings)
8.6
(2 ratings)
Usability
-
(0 ratings)
7.6
(2 ratings)
User Testimonials
Oracle Digital AssistantZoom Virtual Agent
Likelihood to Recommend
Oracle
As mentioned in pros and cons, it depends on the use cases. Most of the normal chatbot use cases can be handled by ODA. If you want to build a chatbot with menu style or conversation style (it is not straight forward but it can be done), ODA can be perfect. If use cases are to also include AI with emotional intelligence to make conversational more interactive and also be able to detect through AI engine automatically what a person would like to do or perform or ask, then ODA may not fit for it. If you also are looking for virtual agents through tighter IVR integration then ODA may not be right. There are a few limitations around the number of words in the text to voice feature.
Read full review
Zoom
Really great for customers that have experience with chatbots and want a powerful platform that is continuing to evolve. It has been one of the most accurate platforms for generative AI responses and has great tools for administering the platform in a scalable manner. The tool has greatest utility for companies with existing knowledge bases that can be leveraged and with a team that can dedicate resources to continually evolving the implementation to take full advantage of the tool.
Read full review
Pros
Oracle
  • Oracle AI processes natural language well and the conversations pick a good flow.
  • It recognizes pattern of behavior for more refined results with each implementation under machine learning.
Read full review
Zoom
  • Generative AI answers from existing documentation
  • Providing tools for admins to discover and easily create new intents and workflows
  • Customizing the experience by campaign, chatbot, workflow, etc. to facilitate curated experiences for customers
Read full review
Cons
Oracle
  • Our clients have reported that upon integration with Siri for voice commands, the results are pretty obvious (basic) Nd the conversation is unnatural.
  • The languages it supports are very limited.
Read full review
Zoom
  • Add more native components for integrating with data sources such as a CRM
  • Methodology for session counts: avoid double counting a session if a user is handed-off between bots.
  • Admin UI: there can be a lot of clicks to navigate to the correct area of the dashboard to manage settings
Read full review
Usability
Oracle
No answers on this topic
Zoom
You can customize the experience for your clients, make it sound as human as possible and provide different paths to find the answers needed
Read full review
Alternatives Considered
Oracle
I selected Oracle Digital Assistant against all other digital assistant platforms as this platform works like a charm with any Oracle application. It integrates well with Oracle Integration Cloud. The new beta version has an inbuilt conversation builder which can be used to build conversation without the YAML code.
Read full review
Zoom
Zoom Virtual Agent was our first choice
Read full review
Return on Investment
Oracle
  • We've had a good integration with our existing databases and applications.
  • Our customers are crypto traders and we've had more engagement with them, which means a lot to us.
Read full review
Zoom
  • 70% self-service for managed interactions
  • Estimated $3 million in headcount costs saved
  • Admin tools have reduced administrative costs by 50%
Read full review
ScreenShots

Zoom Virtual Agent Screenshots

Screenshot of the Zoom Virtual Agent intelligent conversational AI chatbot that instantly resolves issues.Screenshot of a personalized experience, delivered by the virtual agent.Screenshot of the virtual agent's customer resolution.Screenshot of chatbot performance analytics.