OutboundEngine vs. Systeme.io

OutboundEngine does a referral campaign and I've been able to close a couple of deals based on getting in touch with people who engage with this campaign and state they could use my services in the next 6 months. This is a great follow up tool for those you may or may not know are going to be needing your services.

Incentivized

I can NEVER recommend Systeme.io. I paid in full for 1 year in January hoping I can have my funnels and my blog transferred by the end of the month. After all, they claimed in their website that on average, migrations takes 17 days. BUT No! Today, on September 10th, my migration is still not complete! My content is not transferred, I'm unable to use the service. I asked for a refund in the beginning of September, because over 9 months later they have not completed the job, preventing me to use the service properly. They said no and kept my money. You would think that at least hurry up to complete the migration faster and not frustrate the customer further? NO! My content is still not transferred (Sep 10) And their excuse for the delay: it's my fault! From May 17th to Jul 10 I did not reply to their last email (which contained no questions btw), so they canceled the migration. Why the transfer was not complete from January to May 17? Why they did not finish it from Jul 14 to September 10th? They don't like to talk about that. It is my fault and they don't take responsibility

• The content that they generate to send to our clients is relevant and the clients want to engage with us. It makes us appear more professional and consistent, even though we are a smaller company.
• It helps us stay in touch with clients and helps us stay top of mind. We are able to generate more new business leads if we are in consistent contact with current, former, and potential clients.
• Their customer service and support is outstanding. All my questions were answered and I went into the program feeling confident and knowledgeable.

• I do not like the use of drawings to attract new customers, and they have ignored my requests to eliminate that for my personal emails.
• I do not like it when a competitor in my immediate market has the same posts. It cheapens the service or makes it appear that I am simply sharing another's post.

Incentivized

The biggest issue is poor ROI. The second biggest issue is rigid customer service process, lack of a sense of urgency, and inability to reach out to upper management with issues.

Overall, OutboundEngine is very user friendly. It is simple to set up and explore, and if there are any issues or questions, the customer service team and account managers are always available to help. They are very knowledgeable and were able to explain everything in detail to me. The program is easy to navigate and helps me stay organized, and an uncomplicated and straightforward solution was exactly what I was looking for

I found that plenty of features were missing and I had to make plenty of compromises. Building Funnels was easy and intuitive. Blog articles and Emails - were a nightmare to handle. Basic functionalities were missing.

I haven't had to contact Outbound Engine because I haven't had any application errors or unplanned outages. I basically have had such a trouble free experience with them that I haven't had to call. Everything is automated and I get a notice to review every isse. I suppose if I personalized the newsletter a bit more and added some of my own articles, I would need to contact them, (which I should really start to do) but so far things have been so on point, I haven't felt the need.

Incentivized

The customer service was excellent! Everyone I spoke to was kind and knowledgeable. My account manager was easily reachable. Setup of the OutboundEngine program was explained really thoroughly, and we knew how we could best use the product to meet the needs of our clients and get our online and social media presence off the ground.

I selected it for the ability to have an automated system do 3 things all at once, social media posts, emails and the instant communication with the chat box. I have never seen a chat come through that lead to a helpful client touchpoint. I have never used another product but have since begun to weigh some of the less expensive options.

Incentivized

• One client identified how one article I sent that he read saved him from having to replace his entire AC system.
• One client actually thought I was sending this to him personally because I valued him
• One of the above transacted with me twice for over $3M in sales

Incentivized