Paessler PRTG vs. Pulseway

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Paessler PRTG
Score 8.4 out of 10
N/A
PRTG Network Monitor is the flagship offering from German software company Paessler, for monitoring local and wide area networks (LANs & WANs), servers, websites, apps, and more.
$2,149
per year
Pulseway
Score 6.9 out of 10
Mid-Size Companies (51-1,000 employees)
Pulseway is an IT monitoring and management solution that enables users to monitor, manage and control all systems and servers from a smartphone, tablet or browser. For system administrators, Pulseway sends a notification, so they can see an issue and sort it in seconds. Pulseway features: Automation: Auto-remediation workflows, so that IT issues are fixed before users even notice them. Mobile Access: Customers can monitor, manage, connect with…
$0.80
per month per installation
Pricing
Paessler PRTGPulseway
Editions & Modules
PRTG 500
$2,149
per year
Hosted 500
$2,149
per year
PRTG 1,000
$3,899
per year
Hosted 1000
$3,899
per year
PRTG 2,500
$8,099
per year
Hosted 2500
$8,099
per year
PRTG 5,000
$14,199
per year
Hosted 5000
$14,199
per year
PRTG 10000
$17,899
per year
PRTG Enterprise
Custom Pricing
subscription license
Enterprise
$0.80
per month per installation
Offerings
Pricing Offerings
Paessler PRTGPulseway
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsNo hidden fees or contracts. Term-based discounts.
More Pricing Information
Community Pulse
Paessler PRTGPulseway
Features
Paessler PRTGPulseway
Network Performance Monitoring
Comparison of Network Performance Monitoring features of Product A and Product B
Paessler PRTG
7.3
67 Ratings
9% below category average
Pulseway
-
Ratings
Automated network device discovery7.360 Ratings00 Ratings
Network monitoring9.566 Ratings00 Ratings
Baseline threshold calculation8.357 Ratings00 Ratings
Alerts8.767 Ratings00 Ratings
Network capacity planning6.248 Ratings00 Ratings
Packet capture analysis6.434 Ratings00 Ratings
Network mapping5.447 Ratings00 Ratings
Customizable reports5.857 Ratings00 Ratings
Wireless infrastructure monitoring6.249 Ratings00 Ratings
Hardware health monitoring9.164 Ratings00 Ratings
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User Ratings
Paessler PRTGPulseway
Likelihood to Recommend
8.7
(68 ratings)
6.2
(13 ratings)
Likelihood to Renew
9.8
(5 ratings)
-
(0 ratings)
Usability
8.2
(7 ratings)
7.7
(4 ratings)
Support Rating
8.0
(19 ratings)
9.6
(2 ratings)
Implementation Rating
9.0
(2 ratings)
-
(0 ratings)
User Testimonials
Paessler PRTGPulseway
Likelihood to Recommend
Paessler
integrates seamlessly with Windows servers via WMI and PowerShell, providing deep insights into resource usage, performance metrics, and system health. It's excellent at tracking CPU, memory, disk space, and event logs, enabling rapid troubleshooting and proactive maintenance. PRTG Network Monitor also effectively monitors Fortigate devices, providing detailed data on firewall health, traffic patterns, bandwidth utilization, VPN status, and security alerts. This visibility helps detect and resolve network security issues promptly.
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Kaseya
If you have to manage a large number of computers, especially spread over multiple clients or a large physical area. This is one of the main products that allows us to act as a Managed Service Provider (MSP) and actually manage our clients devices and not just react to issues as clients call them in. Clients really love the proactive approach it allows us to take. Sadly as we became more familiar with options out there we found this area lacking and what was actually holding us back.
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Pros
Paessler
  • Switch monitoring and finding out if there are communication issues or throughput alerts are reached
  • Big picture view of the whole infrastructure and what is functioning and what is not
  • Uptime tracking is great and lets us know for how long a device is down or overall uptime
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Kaseya
  • It monitors computers and notifies us of any issues with any computer.
  • It allows remote control of computers, such as requesting a computer to reboot itself.
  • It is very highly configurable to monitor exactly what we need to monitor. For example, on server, we can have it notify us any time the server is shutdown or rebooted. On the other hand, for a desktop computer, we don't have to be bothered with notifications when a user decides to reboot his computer.
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Cons
Paessler
  • Licensing on a per entity basis can be cumbersome for devices which have a ton of monitoring points like network switches\routers. Each sensor may count against a license, which could be a lot of you were monitoring every TX\RX of an SFP for example
  • A better method to easily template\copy monitors across devices
  • The navigation in the web GUI could be a little more straightforward in terms of the hierarchy
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Kaseya
  • It would be nice if they increased their scope of supported third-party apps.
  • It would be great if they would create an ios app for their ticket system.
  • If they could possibly build in a location service for tracking devices, that would be helpful.
  • If they had two-factor authentication, it would be nice.
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Likelihood to Renew
Paessler
I would renew it because the platform has brought us many technical and economic benefits that make the cost-benefit ratio very good. Additionally, to do so does not require large investments in training, licensing or infrastructure, and at the administration level, extensive knowledge is not required to be able to bear it.
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Kaseya
No answers on this topic
Usability
Paessler
The tool is very intuitive to use and it is Windows-based (everybody knows how to use Windows) so it's easy to get into. Every time is setup in a hierarchy so if you have a good initial hierarchy design, it will really reduce administrative effort down the road.
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Kaseya
The tool is easy to use however it is can be daunting with the amount of features available in it. Last I checked, their knowledge base was not very expansive and they relied a lot on the changelog for how to do some stuff. This can make it hard to learn how to do some more advanced things like the automation.
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Support Rating
Paessler
PRTG does everything we need it to do and more. Ease of use, ease of management and maintenance and clarity of monitoring of hundreds of different types of device and service gives this a large advantage over other products on the market that I have tried. I would definitely recommend it to anyone who needs a network monitoring product in their environment and even to people who don't know they need a solution yet!
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Kaseya
I have never had to use the support for Pulseway. However, when initially starting out, we would receive emails every so often asking how we are doing and if there is any support that they can provide. I would imagine that any request would be supplied with the same great support!
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Implementation Rating
Paessler
It's very important that de project's teams have different member of the TI. We have learned too late the importa of Security Analyst at the design architecture moment. We have to rebuild part of the implementation for made this big mistake.
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Kaseya
No answers on this topic
Alternatives Considered
Paessler
PRTG offers more versatility in monitoring when compared to the other solutions we tested. The other solutions were also limited as far as customization options, which made them less adaptable to our networks. When compared to Auvik, for instance, we prefer PRTG as it offers immediate notifications through the desktop client - not limited to email notifications as with Auvik. We also appreciate the fact that PRTG can be self/on-prem hosted vs Auvik's cloud model. This makes for an easier deployment and less firewall adjustments to allow traffic to cloud-hosted solutions.
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Kaseya
Pulseway has the most features, the best looking app with the best design and better usability than any others we evaluated. We liked the uniformity of the app design across all platforms (Windows, Android, Apple) and the notifications displayed on each platform. The price was a major contributor to our selection of Pulseway compared to the competition.
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Return on Investment
Paessler
  • The ability to analyze multiple pieces of information in one place, especially with historical data, has saved our IT department time and headaches. It would be so much more difficult to trace an issue without PRTG, just relying on event logs and an open task manager window.
  • The cost is not cheap, so it's an expense that hits the bottom line like everything else. Figure in hardware costs as well, ideally a server outside of your main environment.
  • I keep saying this, but the historical data piece is worth so much. There's really no good way to collect all of that information in one place without something like PRTG. And that definitely saves time and money in the long run.
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Kaseya
  • Problems can be dealt with more rapidly because I have access to systems from anywhere. I don't have to carry a computer with me nor do I have to find a location with potentially non-secure wifi to gain access to my systems.
  • I can handle 99% of my system admin tasks using Pulseway and never have to touch a system or connect to the console.
  • Pulseway gives so much control over a system that I don't need to spend extra money on other software to perform management tasks.
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ScreenShots

Pulseway Screenshots

Screenshot of Cross-device functionalityScreenshot of Auto-Remediate IT IssuesScreenshot of Visibility Across the Entire NetworkScreenshot of Remote Control to Any SystemScreenshot of Systems and Application patchingScreenshot of Detailed Custom Report