Pantheon vs. Plesk vs. Upsun

Pantheon is excellent for medium-large websites that require high availability and a managed workflow. It would be inappropriate for small websites because of the cost or for situations where more control of the environment is appropriate. We find it useful because we rarely do anything outside of the Drupal application.

Incentivized

Plesk is well-suited for website creators who have been developing websites on a regular basis. If one is new to website development, Plesk could be a bit confusing and difficult to navigate. However, if one has experience on another type of platform, like CP (Control Panel) which is used by other web hosts out there, then it will be much easier to navigate the Plesk panel. Keep in mind there is definitely a learning curve, as Plesk really is quite different. Overall, new users will learn to love the ability to have more control over their websites.

Incentivized

In our organisation we are the only team that uses Platform.sh to host any site. This was a cost effective way for us as we were using Acquia Cloud earlier for these websites. We mostly use Platform.sh for those sites which are always in development as it is simpler and faster to handle these operations in Platform.sh. Then we do a lift and shift to Acquia as we move more towards the go live and post production maintenance side.

Incentivized

• Effective use of our codebase deployment and implementation.
• The dashboard functionality and general stability and security are excellent.
• The server is quite consistent, and if you need assistance from the support team, they are very quick to respond.
• Automatic updates let me ensure that my customers have safe websites without increasing my own expense.
• The team offers excellent assistance and help for chat.

Incentivized

• Automatically update the CMS, plugins, and templates of all your websites, depending on your CMS, all at the same time, with just a few strokes of your keyboard.
• Enables one to set up a schedule to back up your websites, automatically, and easily download/save the backup files off-site, for safety.
• Makes it easy for users to use a backup file to reinstall a website, with just a few strokes of the keyboard. Excellent service!

Incentivized

• As this is a PaaS it mitigates the complexities of a Cloud infrastructure like Acquia
• We are easily able to integrate our sites with different technologies like Python and Rest
• Helps us in providing Continuous Development cloud deployment hosting solution

Incentivized

• Pricing structure has too large of a jump between Basic and Performance plans
• Have run into issues with prescribed WP updates not working through dashboard and having to do manually.
• Pantheon site dashboard occasionally is unavailable (the site is never affected though)

Incentivized

• Interface Improvement: It is a bit hard to find specific functions
• Additional integration with third party services would be great
• categorization of services to make management easier

Incentivized

• Platform.sh is not for beginners in my opinion. It has a good amount of learning curve in my opinion.
• As this is a PaaS, teams habituated with cloud infrastructure may miss the server side support from their cloud teams. I believe you will have to work on server bugs more on your own.
• During normal maintenance periods, integrations may fail if you are working on your sites in that time, in my experience.

Incentivized

The environment is stable and we have not had any issues/downtime. The annual cost is reasonable.

Incentivized

Pantheon is an easy system, especially to the users with previous experience with other similar platform and the interface is clear enough to easily understand how things operates. On the Cloud deployment everything also works effectively and the technical team from Pantheon community are very helpful on providing the necessary assistant to their customers.

Incentivized

Even tier 1 Pantheon chat and ticket support are knowledgeable, competent, and useful. They routinely understand and promptly resolve urgent, complex, and/or unusual issues that other hosts need to escalate to tier 2 or tier 3 support personnel. I honestly can't think of a truly negative or disappointing support experience in the years I've used Pantheon hosting for client websites.

Incentivized

Once the environments were up and running, the implementation was easy to synchronize with latest data prior to switchover.

Incentivized

Although it may seem a good fit for a company that needs extra control over the deployment process and development process, for a firm that is mainly concentrating on SEO, it would be an overkill. Pantheon provides that sweet automation that allows us to shed some weight on development and focus on our business activities.

Incentivized

Plesk has a much more intuitive platform that allows for customization and scalability within an organization. It has the advantage when it comes to the ability to adapt to the current state of the company and grow with it organically. There are a few limitations that would make me choose a competitor, and there is good value for the price.

Incentivized

In our team we use Platform.sh mostly while sites are in developmental phase. Then we do a lift and shift to either Acquia or AWS depending on the type of sites we have. Platform.sh is really cost effective and more fluid in terms of Continuous Development hence the usage. After said development is done, we generally lift and shift to Acquia for more content heavy sites and to AWS for more transaction oriented sites.

Incentivized

• Pantheon allows ordinary sites to excel esp if there is consistent development going on behind the scenes.
• Website management is super easy and the hosting fee gets paid off as you save on developer hours.
• Expensive for those who are not consistently developing on the platform, there are other options out there at better price points.

Incentivized

• We're spending less on server costs by having Plesk manage multiple clients on one server.
• We're spending less on support costs as Plesk is doing all the heavy lifting for us.

Incentivized

• Continuous development for sites in build has been fluid
• Platform.sh is really cost effective when comparing to AWS or Acquia Cloud
• On the other side, lack of server side support demands a big learning curve from its users in my opinion.

Incentivized