PayPal Payments Pro vs. Venmo for Business

Paypal is great for personal payments as well as business payments for ecommerce of for paying monthly memberships. It is a user friendly software that needs little expertise to get used to. For larger payments, the fees become high therefore it is more suitable for payments of upto few hundred dollars.

I had a customer who wanted me to do his wife's birthday party. I sent him the estimate and he gave me a deposit from his Venmo account. When the party was done, he forgot to pay for a week. I reminded him with an invoice and he sent a deposit. It wasn't immediately deposited, but it [arrived the next day].

• PayPal offers me the option of converting my currency deposited in my account to another currency, so I can complete all kinds of payments and send money to employees who are in another country for business reasons.
• The mobile phone application is too fast, I can make payments to my employees in a matter of seconds without having to wait for the web version to load.
• Scheduled payments are great. PayPal allows me to add a list of contacts to my PayPal Business account, and after adding the contacts, I can schedule payments for a specific day and time. It's easier to make automated payroll payments with PayPal.

Incentivized

• Timely payout
• Ease of use
• Visibility at all times

Incentivized

• Sometimes the UX flow would not deliver the customer back to our site, leaving orders in limbo "Pre-approved" status. The customer would call days later asking why we hadn't shipped it.
• The PayPal logo on the checkout page can be kind of large and obtrusive.
• They mention new features and programs on their login page, but it's hard to find any details on them deeper in the software.

Incentivized

• Take out transaction fee. They are not PayPal
• More understanding with bitcoin
• Invoicing would be a good feature

I find that it is very easy to use, manipulate and I've had no issues at all whenever using it for Business or even personal purposes as well. I've never received any complaints or questions on either side whenever using it as well, and have only heard others speak about it in a positive manner too.

Incentivized

Customer service representatives were unable to explain why customer in Australia were unable to make payments using our link. It turned out that customers in Australia must create an account. PayPal's user interface did not reveal this to our customers in Australia. There was plenty about this issue appearing in online forums and PayPal customer service couldn't explain this. This change in PayPal's usability happened between April and May of 2021 and was done without notice to vendors (like us).

Incentivized

I don't think there's really any competition here. There's Venmo (also owned by PayPal) who is now offering business accounts, but it still isn't quite the same. The closest thing in terms of ease of use would be Apple Pay or Google Pay (and there are a handful of others out there, but we offer Apple and Google Pay). As a business, I prefer Apple or Google Pay to PayPal Payments, but we offer either Google or Apple Pay, PayPal, and credit card options and PayPal is always right up there with credit cards. I don't foresee us ever getting rid of PayPal Payments as an option, but we do try to only offer it on request for higher ticket items or high dollar installment purchases.

Incentivized

PayPal has more work items for businesses. It has invoicing, time tracking, and marketing strategies. I could [use] PayPal to run my business like I do with QuickBooks. Affiliates with other business is crazy. Plus, they also carry debit and credit cards for business and personal purposes. Venmo is the little brother [of PayPal].

• Our daily revenue has been increased when started PayPal Payments as the payment gateway.
• Refund rate and recurring revenue is stable and disputes are handled properly.
• Forex Fluctuations is controlled and solved the buying experience for few users.
• Solved problem for different currencies and retained our users.

Incentivized

• Positive impact only as it’s enhanced our effectiveness.
• No negative impact.
• Simple, easy to use and well worth the $ investment.

Incentivized