A Must Have Payment Option!
May 22, 2021

A Must Have Payment Option!

Ashlie Pappas | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with PayPal Payments

I can't remember a time I didn't offer PayPal Payments. It's an easy, user friendly way to pay that's safe and efficient. About 40% of sales are paid through PayPal Payments. It appeals to many customers because they don't have go hunt down a credit card to make a purchase. It appeals to our company because it reduces the number of those who abandon cart.
  • User friendly
  • Simplifies the check out process
  • Customer only needs to be able to log in to their PayPal account versus finding and entering in a long credit card number
  • Ease of use
  • Reliable
  • It is NOT a good option for anything other than one-time payments - the rate of those who just go in and cancel their billing arrangement in PayPal Payments is drastically higher than those who make recurring payments via credit card
  • Their customer service is a nightmare, both for the customer and the vendor
  • They can hold funds at will, creating major issues with AR
  • Ease of use for the customer
  • Speed that the funds are available
  • Reliability
  • Integration with most software and e-commerce platforms
  • In the past year we've lost a couple hundred dollars due to cancelled payment agreements
  • Due to the large percentage who choose PayPal Payments, it's brought in thousands in sales that may have been abandoned otherwise
  • Customers trust PayPal Payments and some feel more comfortable with it rather than putting in their credit card info. It's allowed purchasers who otherwise wouldn't have bought to purchase with the security of not having to enter sensitive payment info.
I don't think there's really any competition here. There's Venmo (also owned by PayPal) who is now offering business accounts, but it still isn't quite the same.

The closest thing in terms of ease of use would be Apple Pay or Google Pay (and there are a handful of others out there, but we offer Apple and Google Pay). As a business, I prefer Apple or Google Pay to PayPal Payments, but we offer either Google or Apple Pay, PayPal, and credit card options and PayPal is always right up there with credit cards.

I don't foresee us ever getting rid of PayPal Payments as an option, but we do try to only offer it on request for higher ticket items or high dollar installment purchases.

Do you think PayPal Payments Pro delivers good value for the price?

Yes

Are you happy with PayPal Payments Pro's feature set?

Yes

Did PayPal Payments Pro live up to sales and marketing promises?

Yes

Did implementation of PayPal Payments Pro go as expected?

Yes

Would you buy PayPal Payments Pro again?

Yes

Apple Pay, Google Pay (formerly Google Wallet), Stripe, Google Workspace (formerly G Suite), Google Drive
PayPal Payments is best for one-off transactions and not any sort of recurring payment plans or subscriptions. It's still a great option as it makes payment very easy on both ends. It's well suited for any sort of e-commerce transaction and I think we'll see it offered more and more frequently in brink and mortar establishments. It's best for any situation where the customer may not have a physical credit card handy and the ability to purchase with a password aids them in making a decision in that moment to purchase.