TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Payroll by Wave

    Score10 out of 10
    N/AWave Accounting headquartered in Toronto now offers Payroll by Wave, a payroll app for small businesses.N/A

    SurePayroll By Paychex

    Score2.1 out of 10
    N/ASurePayroll offers an online payroll service that lets small business owners run payroll anywhere, anytime. The vendor automatically pays and files federal, state and local payroll taxes.

    $29

    per month

    Pricing
    Payroll by WaveSurePayroll By Paychex
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Payroll by WaveSurePayroll By Paychex
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Payroll by WaveSurePayroll By Paychex
    Considered Both Products
    Wave
    No answer on this topic
    Paychex Inc.
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    5 Answers
    38%
    Would buy again
    6 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    5 Answers
    44%
    Delivers good value for the price
    7 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    5 Answers
    44%
    Happy with the feature set
    7 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    38%
    Lived up to sales and marketing promises
    6 Answers
    Implementation went as expected
    No answers on this topic
    56%
    Implementation went as expected
    9 Answers
    Features
    Payroll by WaveSurePayroll By Paychex
    Payroll Management
    Comparison of Payroll Management features of Payroll by Wave and SurePayroll By Paychex
    Feature
    Payroll by Wave
    9.4
    5 Ratings
    13% above category average
    SurePayroll By Paychex
    1.4
    16 Ratings
    142% below category average
    Pay calculation10.05 Ratings2.516 Ratings
    Support for external payroll vendors9.03 Ratings1.012 Ratings
    Off-cycle/On-Demand payment9.03 Ratings1.09 Ratings
    Benefit plan administration9.01 Ratings1.27 Ratings
    Direct deposit files9.05 Ratings1.213 Ratings
    Salary revision and increment management9.55 Ratings1.212 Ratings
    Reimbursement management10.02 Ratings1.210 Ratings
    Best Alternatives
    Payroll by WaveSurePayroll By Paychex
    Small Businesses
    Patriot Payroll
    Score8.6 out of 10
    Patriot Payroll
    Score8.6 out of 10
    Medium-sized Companies
    APS
    Score5.7 out of 10
    APS
    Score5.7 out of 10
    Enterprises
    ADP Streamline Payroll
    Score6.1 out of 10
    ADP Streamline Payroll
    Score6.1 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Payroll by WaveSurePayroll By Paychex
    Likelihood to Recommend
    10.0
    (6 ratings)
    1.0
    (27 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    9.0
    (1 ratings)
    Usability
    10.0
    (1 ratings)
    1.0
    (3 ratings)
    Support Rating
    8.9
    (2 ratings)
    9.2
    (5 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    10.0
    (1 ratings)
    Professional Services
    -
    (0 ratings)
    9.0
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    9.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    9.0
    (1 ratings)
    User Testimonials
    Payroll by WaveSurePayroll By Paychex
    Likelihood to Recommend
    Wave
    Great for small business payroll needs. Reports and taxes are taken care of, everything is automated and once you're set up it's literally just a matter of minutes to run payroll each time. You also get email reminders which is helpful. There are premium features available for companies with larger/more robust needs, and I would definitely recommend looking into this software if you are searching for a user friendly payroll solution
    Incentivized
    Read full review
    Paychex Inc.
    We use SurePayroll to make monthly payrolls in our company, as well as to close the month and year with all the income and expenses and most importantly to make tax payments. The application is perfect for making payrolls when the personnel adapted for it is not in the head office, SurePayroll has an application for mobiles that allows to make these operations remotely. The application is perfect when you want to make immediate payments, at the time of loading the payroll to the system, it proceeds to automatically perform transactions for each employee entered without any error.
    Incentivized
    Read full review
    Pros
    Wave
    • An intuitive, clear UI helps you know where everything is, what options are at your disposal. Calendars and timelines show that Wave really thought out how to provide you with useful tool.
    • Pay day can be automated and straightforward.
    • Wave onboarding provides guidance at what information to input next until you are all set up.
    Incentivized
    Read full review
    Paychex Inc.
    • Super easy interface - honestly running payroll couldn't be easier on their site.
    • Incredible customer service - VERY knowledgeable, professional and friendly. They will walk you through anything you need to do on the site and understand payroll, tax and benefit issues.
    • Tax filing and payments and year-end paperwork for 1099 contractors and W-2s. They make it so easy.
    Incentivized
    Read full review
    Cons
    Wave
    • Implement an employee time clock option through a separate link which automatically applies to the weekly time sheets.
    • Option to further customize payroll statements
    • Add a per employee payroll dashboard with the option to review rolling, quarterly, and weekly snapshot. Info to include gross pay, employer paid tax, employee paid tax, etc...
    Incentivized
    Read full review
    Paychex Inc.
    • My chief complaint is the software sometimes requires me to have a code sent to my phone before I can continue with some process. That in itself is fine. The problem is the check box that lets SurePayroll remember the computer doesn't actually do that. I select that check box every time, but the software doesn't remember me or my computer.
    • Fees have creeped higher every year over the last two or three years. I feel like I'm nitpicking here, though. What I spend for the service is reasonably priced for the amount of headaches it prevents.
    • I have a case where an employee is sometimes salaried and sometimes contract. There's not a way to handle that without terminating him when he needs to switch.
    Incentivized
    Read full review
    Likelihood to Renew
    Wave
    No answers on this topic
    Paychex Inc.
    Very likely, easy to use, support system in place.
    Incentivized
    Read full review
    Usability
    Wave
    Very simple & straightforward system to learn and when time is always of the essence the efficiency is much appreciated
    Incentivized
    Read full review
    Paychex Inc.
    It's a poor user interface. It feels like the interface is twenty years old. If you make a mistake with payroll in their terrible UI, and try to correct it 15 seconds later, they want to charge you $39 to correct your mistake. Overall, a very poor experience in terms of user interface.
    Read full review
    Support Rating
    Wave
    Quick response times, personalized service. They offer in-depth videos and guides for helping to get set up. Any time I have a question about taxes or reporting, they answer quickly and give comprehensive answers. Members of the team with whom I've interacted have been courteous, friendly, and helpful. Overall, great support.
    Incentivized
    Read full review
    Paychex Inc.
    SurePayroll was great when we had questions or needed support, ie. if we messed up with a payroll, needed to submit tax documents or get documents. The ease of communication between us and the organization was great and they made it easy for users to call in with support requests.
    Incentivized
    Read full review
    Online Training
    Wave
    No answers on this topic
    Paychex Inc.
    They were awesome. They knew the system very well and could help me very much.
    Incentivized
    Read full review
    Implementation Rating
    Wave
    No answers on this topic
    Paychex Inc.
    No, I can't think of any.
    Incentivized
    Read full review
    Alternatives Considered
    Wave
    First is the cost. Since QuickBooks removed the inhouse solution and moved everything to the cloud, the cost for a small business is prohibited. Wave is reasonable in cost. Support for QB isn't great they are always trying to upsell and commit. Wave support in comparison is 100% better, and most of the answers are in their manual
    Incentivized
    Read full review
    Paychex Inc.
    SurePayroll offers a comparable service at a better rate. They are better designed for small companies who need to save money any way they can. Their fees are more appropriate than ADP but the service offerings are just as good.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    Wave
    No answers on this topic
    Paychex Inc.
    In retrospect, I wouldn't change anything.
    Incentivized
    Read full review
    Professional Services
    Wave
    No answers on this topic
    Paychex Inc.
    We were able to calculate different hourly numbers when we completed Certified Payroll for professional services.
    Incentivized
    Read full review
    Return on Investment
    Wave
    • Peace of mind that all the payroll tax-related stuff is taken care of accurately and on time.
    • Easy to use interface saves time and helps ensure I am paid on time.
    Incentivized
    Read full review
    Paychex Inc.
    • SurePayroll helps us process payroll quickly and effortlessly 97% of the time.
    • On the rare occasion when there is an issue SurePayroll needs to address, it can take hours and hours of time over many months to get that issue resolved. Through the process, SurePayroll employees have always been professional and courteous in their communication.
    Incentivized
    Read full review
    ScreenShots