Pega Customer Decision Hub vs. Zendesk Suite
Pega Customer Decision Hub vs. Zendesk Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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Pega Customer Decision Hub | N/A | Pega Customer Decision Hub optimizes customer lifetime value by providing an “always-on brain” to unify data, analytics, and channels into one connected experience. Customer Decision Hub collects data from every interaction as it’s taking place, combines that with the customer’s full interaction history to determine their current context, and then delivers nextbest-action recommendations. Pega aims to enable users to pivot between selling, serving, retaining, and nurturing in real time. | $97 Per User Per Month | |
Zendesk Suite | N/A | The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer… | $55 per month agent |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
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Multi-Channel Help |
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Pega Customer Decision Hub | Zendesk Suite | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Conversica Score 9.4 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Pega Customer Decision Hub | Zendesk Suite | |
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Likelihood to Recommend | 8.0 (9 ratings) | 8.3 (149 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (40 ratings) |
Usability | - (0 ratings) | 6.9 (22 ratings) |
Availability | - (0 ratings) | 8.6 (13 ratings) |
Performance | - (0 ratings) | 8.0 (10 ratings) |
Support Rating | - (0 ratings) | 9.0 (29 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Online Training | - (0 ratings) | 7.9 (9 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (18 ratings) |
Configurability | - (0 ratings) | 9.3 (3 ratings) |
Pega Customer Decision Hub | Zendesk Suite | |
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Likelihood to Recommend | Pegasystems | Zendesk |
Pros | Pegasystems | Zendesk |
Cons | Pegasystems | Zendesk |
Likelihood to Renew | Pegasystems No answers on this topic | Zendesk |
Usability | Pegasystems No answers on this topic | Zendesk |
Reliability and Availability | Pegasystems No answers on this topic | Zendesk |
Performance | Pegasystems No answers on this topic | Zendesk |
Support Rating | Pegasystems No answers on this topic | Zendesk |
Online Training | Pegasystems No answers on this topic | Zendesk |
Implementation Rating | Pegasystems No answers on this topic | Zendesk |
Alternatives Considered | Pegasystems | Zendesk |
Return on Investment | Pegasystems | Zendesk |
ScreenShots | Pega Customer Decision Hub Screenshots | Zendesk Suite Screenshots |