Pega Customer Service vs. RingCX

Pega is a very nice tool for when we need to deal with data coming from different sources that need to be connected and used collectively. Additionally, having an easy-to-use interface makes it ideal for building decision flow in a simple manner that can still take advance decisions for 1:1 communication.

Incentivized

We use Dimelo for managing across multiple channels for single clients, which it is really good at. We have not had as much success in identifying posts that may be more suited for escalations--so, for interrogating the content of posts for intent, sarcasm or content inspection, and to automatically assign to different departments or colleagues depending upon the rules.

Incentivized

• Easy to contact
• Responds very quickly
• Provides accurate information

Incentivized

• Being able to unify all the messages we receive daily is easier.
• It helps reduce time when giving answers and solutions to problems that arise.
• Its interface is very simple and easy to understand.
• You can add all customer interactions in digital channels and synchronize ticket information and customer profiles with your existing CRM

• Performance, as some of the tasks run in batch.
• Extensibility could take time for complex functionalities.
• At least the cloud version should be more powerful in terms of processing.

Incentivized

• Social media listening over and above management
• Simpler schedule for content managing posts where the content editors may not have/need/want direct access to Dimelo--such as marketing directors, etc.

Incentivized

We have used different products those are ok but customer service is worst but Pega Customer Service is not like that tool and services both are doing excellent job

Incentivized

This application meets all the needs that the company faces today, and it is cheaper than other systems. This unified management solution allows you to provide quality customer service with a fast response speed, which has allowed me to win more customers to the company.

• Reduced the manual effort due to introducing automation
• Increased customer satisfaction
• Enhanced personalization

Incentivized

• Provided the service we required based upon an assumed initial level of customer engagement
• Increased social media engagement for the client - positive impact

Incentivized