Likelihood to Recommend Pega Platform has introduced the low code feature, using app studio seasonal and professional developer can develop application easily and quickly. The initial application can be build by Business analyst and product owner who has less knowledge of Pega Platform, further application can be enhanced/extended by professional developer. We can develop end to end application and promote to higher environment. Easily we can perform parallel development using branch.
Read full review Verint is very well suited for the corporate enterprise market as it has sufficient granular permission controls, feature rich and scalable. Their pricing model is also very cost effective as it doesn't punish you for being successful (getting lots of submissions or responses). If you are considering Verint, you should ask very specific questions for functionality to make sure it is covered.
Read full review Pros Quick development time. Much of the Pega "rules" are easy to configure and implement. Visually friendly and modern. Much of the UI/UX elements in the system are continuously supported and updated, giving a nice feel to the apps. Many of the configurations and rules Pega gives to the developers can also be delegated to business users. The organization and structure of the client's business can easily be adapted in the Pega platform. Read full review Flexible for making changes to survey questions, layout, and text Great tracking of customer responses as well as ease of integrating Google Analytics for additional tracking Support team was very knowledgeable and responses to requests Read full review Cons Need more learning materials. For Beginners who have previous programming experience with another language takes more time to learn. If the developer is met with an issue in pega platform , they have to rely on Pega supporting team to fix it. Customization is available but is not encouraged. Pega does not support faults that occur in customized solutions. Read full review Does simple very well, but complicated not as well. It is NOT a survey system. Some of the reports are still a bit old for display, but new features have been released recently giving more options. Standard deployment templates may be a bit limited for customization, or you need to go to fully customized and do the development yourself. Read full review Likelihood to Renew Pegasystems has continued to demonstrate a strong partnership with our organization and investment in their product that aligns with our overall vision and need. Pegasystems has engaged us at every level, with the assistance of minor defects to the overall roadmap planning and alignment of our goals
Read full review The cost versus product is a good value, so it all depends on the customer's needs/wants, and of course, budget
Read full review Usability Pega Platform is enhancing its product and launching new features day by day which help to achieve customers needs. If I talk about the earlier version of Pega Platform (i.e. pega v5 and 6.3) there were many numbers of limitations in Pega Platform and if we need to do some customization then needed to write custom java and jave scripts to achieve the functionally. Now I can say Pega Platform is running with market trends and demand. Pega Platform is giving all the options which support the current technologies like decisioning capabilities, real time processing, mashup, process fabrics etc..
Read full review Overall usability is easy and while I have been using it for years and used to it, new users seem to be able to create surveys without any training or hand holding. Simply create a login and they can figure it out themselves quickly because of the intuitive nature of the layout. Verint could use to improve or update the user interface as it seems very dated visually.
Read full review Support Rating It’s very slow sometimes, but that may be our servers. Also the Knowledge Library needs some work - again, not sure if it’s our setup or what- but I’m unable to search the body of an article for content, so I have to be very intentional with tagging, but it’s not ideal.
Read full review Every support contact I have had, be it by email, live chat or phone, I have had my issue resolved very quickly, efficiently and professionally by a knowledgeable and well trained support team member. Having worked in technical support many years ago myself, I can appreciate the level of service and quality of support offered by Verint. I would, without hesitation, say that Verint offers one of the best support experiences out there.
Read full review Online Training The online training is an excellent one, but still it is missing hands on development.
Read full review Implementation Rating Implementation is totally depend up on the requirement
Read full review Alternatives Considered We did evaluate multiple products offerings with Pega Platform capabilities and observed that Pega PRPC rules engine and case management capabilities are better over so many
BPM Tools. We also conducted a detailed study with developers to identify the best products out of Suite of
BPM products. It's observed that Rules engines integration is very streamlined with forms in Pega whereas other tools multiple have powerful data model capabilities but lacks the ease of creating business rules.
Read full review ForeSee offers data that is complimentary to
Domo . ForeSee wins on ease of use, simple navigation and practical data from the consumer! ForeSee could be deadly when paired with
Domo . The ability to pair sales with customer engagement visually is a valuable tool. ForeSee has the visual modeling down and can handle multiple data sets.
Read full review Return on Investment For one of the applications we worked on, we were able to reduce the processing time on a case from 2 days to 20 minutes by utilizing Pega We were able to resolve the issue of the routing of cases to users based on a specific algorithm by use of Pega Pega case management feature was extensively used in one of the application to establish a parent-child relationship which was very helpful for all the business users Read full review Provides real-time voice of the customer feedback Integration with other analytics platforms is a plus but can be cumbersome to set up Initial setup can be problematic Read full review ScreenShots