Receptive.io (discontinued) vs. Choreo by WSO2

Receptive is very effective for multiple internal teams/department of a single product who need to scale their product feedback management effectively. We've been leveraging it for one of our products and it was so successful, that we implemented it with a second product. The main issue we ran into situationally with that was managing 2+ modules (products) in Receptive; it was a bit more difficult to present Receptive to two different customer bases/users (we couldn't change the appearance) and slightly confusing to do within the app (lots of filtering needed). I have heard that support of multiple modules is something that Receptive will likely be working on in the near future, so that's good news.

Incentivized

While you are developing your code, my case is codes for bots, you'll have more power and if you have an API ally that shows forecasts of latencies and throughputs: Choreo by WS02 is that friend. It is very ideal in giving insights on intelligent data mapping, code anomalies as you develop the codes or applications.

Incentivized

• Captures feature requests from customers
• Organize feature requests
• Communicate progress updates to customers

Incentivized

• Provides feedback in real time which sorts most of the API performance challenges.
• Displays the estimated application performance as you compose your code.

Incentivized

• Filtering in general is not easy
• I would like to be able to create a leadership priority dashboard
• I would like to know easily when something has been linked to Jira

Incentivized

• Latency curves may be inaccurate sometimes or provide over/under estimates

Incentivized

I have not had a lot of contact with support, but when I do it's quick and accurate info.

Incentivized

We had UserVoice prior to Receptive but it was just too clunky and extensive for our needs. It was less about automation and still very manual work to process feedback. It also didn't provide collaboration levels that we needed for our internal teams to work together. ProdPad was a very clean tool but also didn't enable us to automate the process like Receptive does.

Incentivized

• We were managing these enhancements in our support ticketing system, using spreadsheets, and it was TERRIBLE. Being able to tell a user "Great idea! Submit it to Feedback!" has saved my support team hundreds of hours.
• We have reduced incoming support requests when the request is really an enhancement - the ability to have a "Suggest Features" widget in our software sends users straight to Feedback.
• Because we can make some fields required, we can cut down on the need to reach back out to our users for clarification.

Incentivized

• over 90 percent accuracy in performance prediction of bots under development
• It's possible to trace on faulty codes, down to the machine-level details.

Incentivized