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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Pepper Cloud

    Score9 out of 10
    Small Businesses (1-50 employees)
    Pepper Cloud CRM is a cloud-based customer relationship management software solution for SMBs that use WhatsApp, that when integrated adds lead management capabilities, scheduled messaging, and other outreach features.N/A

    Zoho Projects

    Score8 out of 10
    N/AZoho Project is online project management and planning software that provides project teams with a web-based collaborative environment. Zoho Projects can also include a bug tracking module specifically design to support software development project. It is integrated with other Zoho products including Zoho CRM.

    $5

    per month per user

    Pricing
    Pepper CloudZoho Projects
    Editions & Modules
    No answers on this topic
    Free
    $0
    Premium
    $5
    per month per user
    Enterprise
    $10
    per month per user
    Project Plus
    Contact Sales
    Offerings
    Pricing Offerings
    Pepper CloudZoho Projects
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeRequiredOptional
    Additional Details—Discount offered for annual billing.
    More Pricing Information
    Community Pulse
    Pepper CloudZoho Projects
    Considered Both Products
    Pepper Cloud AI WhatsApp CRM
    No answer on this topic
    Zoho
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    75%
    Would buy again
    6 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    7 Answers
    Happy with the feature set
    No answers on this topic
    88%
    Happy with the feature set
    7 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    71%
    Lived up to sales and marketing promises
    5 Answers
    Implementation went as expected
    No answers on this topic
    57%
    Implementation went as expected
    4 Answers
    Features
    Pepper CloudZoho Projects
    Sales Force Automation
    Comparison of Sales Force Automation features of Pepper Cloud and Zoho Projects
    Feature
    Pepper Cloud
    9.2
    1 Ratings
    16% above category average
    Zoho Projects
    -
    Ratings
    Customer data management / contact management10.01 Ratings00 Ratings
    Workflow management9.01 Ratings00 Ratings
    Territory management9.01 Ratings00 Ratings
    Opportunity management9.01 Ratings00 Ratings
    Integration with email client (e.g., Outlook or Gmail)8.01 Ratings00 Ratings
    Contract management9.01 Ratings00 Ratings
    Quote & order management9.01 Ratings00 Ratings
    Interaction tracking10.01 Ratings00 Ratings
    Channel / partner relationship management10.01 Ratings00 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Pepper Cloud and Zoho Projects
    Feature
    Pepper Cloud
    9.5
    1 Ratings
    21% above category average
    Zoho Projects
    -
    Ratings
    Case management9.01 Ratings00 Ratings
    Call center management10.01 Ratings00 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Pepper Cloud and Zoho Projects
    Feature
    Pepper Cloud
    8.5
    1 Ratings
    9% above category average
    Zoho Projects
    -
    Ratings
    Lead management10.01 Ratings00 Ratings
    Email marketing7.01 Ratings00 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Pepper Cloud and Zoho Projects
    Feature
    Pepper Cloud
    8.7
    1 Ratings
    12% above category average
    Zoho Projects
    -
    Ratings
    Task management10.01 Ratings00 Ratings
    Billing and invoicing management8.01 Ratings00 Ratings
    Reporting8.01 Ratings00 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Pepper Cloud and Zoho Projects
    Feature
    Pepper Cloud
    8.7
    1 Ratings
    13% above category average
    Zoho Projects
    -
    Ratings
    Forecasting9.01 Ratings00 Ratings
    Pipeline visualization9.01 Ratings00 Ratings
    Customizable reports8.01 Ratings00 Ratings
    Customization
    Comparison of Customization features of Pepper Cloud and Zoho Projects
    Feature
    Pepper Cloud
    9.7
    1 Ratings
    24% above category average
    Zoho Projects
    -
    Ratings
    Custom fields10.01 Ratings00 Ratings
    Custom objects9.01 Ratings00 Ratings
    API for custom integration10.01 Ratings00 Ratings
    Security
    Comparison of Security features of Pepper Cloud and Zoho Projects
    Feature
    Pepper Cloud
    8.5
    1 Ratings
    1% above category average
    Zoho Projects
    -
    Ratings
    Single sign-on capability9.01 Ratings00 Ratings
    Role-based user permissions8.01 Ratings00 Ratings
    Social CRM
    Comparison of Social CRM features of Pepper Cloud and Zoho Projects
    Feature
    Pepper Cloud
    10.0
    1 Ratings
    28% above category average
    Zoho Projects
    -
    Ratings
    Social data10.01 Ratings00 Ratings
    Social engagement10.01 Ratings00 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Pepper Cloud and Zoho Projects
    Feature
    Pepper Cloud
    9.5
    1 Ratings
    23% above category average
    Zoho Projects
    -
    Ratings
    Marketing automation10.01 Ratings00 Ratings
    Compensation management9.01 Ratings00 Ratings
    Platform
    Comparison of Platform features of Pepper Cloud and Zoho Projects
    Feature
    Pepper Cloud
    10.0
    1 Ratings
    27% above category average
    Zoho Projects
    -
    Ratings
    Mobile access10.01 Ratings00 Ratings
    Project Management
    Comparison of Project Management features of Pepper Cloud and Zoho Projects
    Feature
    Pepper Cloud
    -
    Ratings
    Zoho Projects
    6.6
    20 Ratings
    15% below category average
    Task Management00 Ratings7.520 Ratings
    Resource Management00 Ratings7.019 Ratings
    Gantt Charts00 Ratings6.517 Ratings
    Scheduling00 Ratings5.518 Ratings
    Workflow Automation00 Ratings6.014 Ratings
    Team Collaboration00 Ratings7.520 Ratings
    Support for Agile Methodology00 Ratings6.35 Ratings
    Support for Waterfall Methodology00 Ratings8.011 Ratings
    Document Management00 Ratings6.016 Ratings
    Email integration00 Ratings6.016 Ratings
    Mobile Access00 Ratings5.018 Ratings
    Timesheet Tracking00 Ratings7.519 Ratings
    Change request and Case Management00 Ratings6.96 Ratings
    Budget and Expense Management00 Ratings6.014 Ratings
    Professional Services Automation
    Comparison of Professional Services Automation features of Pepper Cloud and Zoho Projects
    Feature
    Pepper Cloud
    -
    Ratings
    Zoho Projects
    5.0
    13 Ratings
    42% below category average
    Quotes/estimates00 Ratings5.55 Ratings
    Invoicing00 Ratings5.012 Ratings
    Project & financial reporting00 Ratings6.55 Ratings
    Integration with accounting software00 Ratings3.013 Ratings
    Best Alternatives
    Pepper CloudZoho Projects
    Small Businesses
    Salesflare
    Score10 out of 10
    Any.do
    Score8 out of 10
    Medium-sized Companies
    Kintone
    Score9.7 out of 10
    KanbanFlow
    Score7.3 out of 10
    Enterprises
    Oracle Sales
    Score8.9 out of 10
    Microsoft To Do
    Score7.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Pepper CloudZoho Projects
    Likelihood to Recommend
    9.0
    (1 ratings)
    6.5
    (24 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.9
    (3 ratings)
    Usability
    10.0
    (1 ratings)
    5.6
    (4 ratings)
    Availability
    -
    (0 ratings)
    9.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    9.0
    (1 ratings)
    Support Rating
    10.0
    (1 ratings)
    7.4
    (9 ratings)
    Online Training
    -
    (0 ratings)
    9.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.0
    (1 ratings)
    Ease of integration
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Pepper CloudZoho Projects
    Likelihood to Recommend
    Pepper Cloud AI WhatsApp CRM
    I use to interact with many clients on a daily basis on different platforms like WhatsApp, facebook, gmail, Outlook, etc. In that term Pepper Cloud helped me alot as I dont need to keep eyes on different platforms now. I can manage everything from CRM dashboard itself. Also it's mobile app make it more convenient to use
    Read full review
    Zoho
    My work involves projects of 5-15 people with numerous projects running simultaneously. Prior to Zoho, I did not have a central location from which to view all project statuses at once. Zoho looks to provide this and also looks like it will deliver. I am anxious to see how our organization's use of it develops. At this time, I feel I am likely to recommend Zoho Projects because my organization has made great software decisions in the past so I have a level of trust already that the research has been done that Zoho is the best solution for our line of work.
    Incentivized
    Read full review
    Pros
    Pepper Cloud AI WhatsApp CRM
    • I particularly liked it's WhatsApp and other message channel integrations. It's makes it easy to handle conversations from single platform.
    • It's AI powered features like chatbot, task automation, etc very handy tools.
    • Multiple easy customization options
    • Works well with other programs seamlessly. Also, it should open API.
    • Provide 24*7 support.
    Read full review
    Zoho
    • We use it to manage our sales orders as there are lots of moving parts which are necessary to get client orders done properly.
    • I use it anytime I have a new idea I want to put into motion. As I can create a list for brainstorming, feedback, specific actions necessary in order to test and or implement the idea.
    • Unrelated to business, it's a great way to plan travel in order to make sure you don't forget those important things like passport, flight arrangement, client meeting confirmation, and meeting prep as far as what specific documents or things do you need to bring with you.
    • And since everyone is on the go and expected to keep up with work, the mobile/tablet app makes it a breeze to keep up, work on, and create new projects.
    Incentivized
    Read full review
    Cons
    Pepper Cloud AI WhatsApp CRM
    • Data and file storage is low
    • Limited email templates
    • The UI/Ux of reporting feature is bit old dated
    Read full review
    Zoho
    • There is no ability to add custom fields in the "Bugs" module - for example, if we want to add fields such as Version Number.
    • Reporting is not integrated - its a fairly expensive add-on.
    • There is no easy way to track actual and completed dates for tasks - so historical variance analysis is not easy.
    Read full review
    Likelihood to Renew
    Pepper Cloud AI WhatsApp CRM
    No answers on this topic
    Zoho
    I've reviewed about 8 other project management solutions and Zoho Projects is the best I've seen without being overly complicated. Zoho Projects keeps getting better! Recent new enhancements makes it even easier to navigate. There are new keyboard shortcuts that cut my time way down. The tools are very easy to use.
    Read full review
    Usability
    Pepper Cloud AI WhatsApp CRM
    Because it made me day to day work easy. I don't need to look after multiple apps to keep track of client's requirements. Everything can we handled from its dashboard only.
    Read full review
    Zoho
    Zoho Projects is an easy project management tool to use. It provides all the functionality that we required for handling projects. We can easily create personal forms for projects and tasks, allowing us to add and report on our own desire. Apart from this we can create and edit documents in real time which saves our time. This allows us to share text docs, presentations, tables with the whole team and we can work on them together
    Incentivized
    Read full review
    Reliability and Availability
    Pepper Cloud AI WhatsApp CRM
    No answers on this topic
    Zoho
    Has not been down to my knowledge.
    Read full review
    Performance
    Pepper Cloud AI WhatsApp CRM
    No answers on this topic
    Zoho
    Speed meets my expectations.
    Read full review
    Support Rating
    Pepper Cloud AI WhatsApp CRM
    The provide 24*7 support on multiple channels like email, phone, WhatsApp, etc.
    Read full review
    Zoho
    Although it might lack intuitiveness, once you get a hang of how Zoho Projects works, you can do a LOT. The impact good project management has on profitability is huge, and it has helped not only improve communication and coordination when working on a project, but more importantly have adequate tracking of time, due dates and potential bottle necks
    Incentivized
    Read full review
    Alternatives Considered
    Pepper Cloud AI WhatsApp CRM
    Their unique capabilities includes omnichannel CRM at reasonable prices.
    Read full review
    Zoho
    Zoho Projects provides a more limited set of functionality and customization options than other task/bug trackers on the market, but what it lacks in functionality it makes up for in ease of use. It probably has 80-90% of the features of its competitors but takes about a third of the time to get up and running and realizing value.
    Incentivized
    Read full review
    Return on Investment
    Pepper Cloud AI WhatsApp CRM
    • Being a social CRM, it provided a unified platfrom for managing multiple conversations at place.
    • It's integration capabilities makes it good option
    • Helped us to provide omnichannel support to our clients. We can now provide support to our clients via voice/video calls, email, social media, whatsapp, etc.
    Read full review
    Zoho
    • We needed a system to organize our growing business, so anything was better than what we had, which was nothing.
    • Recording time spend is a huge reason for using project software. It has made me aware of the tasks that are taking too long and where we are not being profitable as a company.
    • It has kept our team accountable for what needs to get completed and when projects are not in motion or completed timely. It's helpful to know in order to get billing out faster.
    Incentivized
    Read full review
    ScreenShots

    Pepper Cloud Screenshots

    Screenshot of AI-powered Sales CRM SoftwareScreenshot of Opportunity Management DashboardScreenshot of CRM integrations

    Zoho Projects Screenshots

    Screenshot of Task Automation with Blueprint - Map out your entire workflow with no code as flowcharts. Automate your tasks and notifications and set approval criteria with blueprint.Screenshot of Intuitive Gantt Charts - Say what, say who, say when. And done. Zoho Projects' Gantt chart comes feature loaded with advanced operations such as Critical path and Baseline.Screenshot of Inbuilt Issue Tracker - You can log, organize, track, and fix any problems. Features such as status and workflow, can be customized to suit the exact needs of your project.Screenshot of Drag, Drop and Done - A view of your tasks as cards placed along columns. Helps you identify bottlenecks and reorganize quickly using drag and drop.Screenshot of A quick pulse of all your work - The Portfolio dashboard, is a compact overview of all the work that's been happening across projects with widgets that address the project level timeline, status, ownership, budget health, and clients.Screenshot of Looks that matter - A refreshing UI that supports multiple themes, including an eye-catching dark mode.