CommUnity by Personify vs. Trello

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CommUnity by Personify
Score 10.0 out of 10
N/A
Small World Labs Community is a hosted collaboration and social networking platform with easy drag & drop modification capabilities. Small World Labs offers implementation and community engagement services, plus an open API for integration with other systems. Small World Labs has clients across industries, but a high concentration in the nonprofit area. Small World Labs was acquired by Personify Corp in 2016.N/A
Trello
Score 8.3 out of 10
N/A
Trello from Atlassian is a project management tool based on a Kanban framework. Trello is ideal for task-management in a to-do list format. It supports sharing boards and cards across users or teams. The product offers a free version, and paid versions add greater automation, collaboration, and administrative control.
$12.50
per user/per month
Pricing
CommUnity by PersonifyTrello
Editions & Modules
No answers on this topic
Business Class
$12.50
per user/per month
Enterprise
$17.50
per user/per month
Free
Forever Free
Offerings
Pricing Offerings
CommUnity by PersonifyTrello
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
CommUnity by PersonifyTrello
Top Pros
Top Cons
Features
CommUnity by PersonifyTrello
Project Management
Comparison of Project Management features of Product A and Product B
CommUnity by Personify
-
Ratings
Trello
8.6
219 Ratings
12% above category average
Task Management00 Ratings9.5219 Ratings
Resource Management00 Ratings9.3183 Ratings
Gantt Charts00 Ratings7.273 Ratings
Scheduling00 Ratings8.9167 Ratings
Workflow Automation00 Ratings8.1141 Ratings
Team Collaboration00 Ratings9.6215 Ratings
Support for Agile Methodology00 Ratings8.6146 Ratings
Support for Waterfall Methodology00 Ratings7.5114 Ratings
Document Management00 Ratings8.3157 Ratings
Email integration00 Ratings8.4144 Ratings
Mobile Access00 Ratings9.1191 Ratings
Timesheet Tracking00 Ratings9.587 Ratings
Change request and Case Management00 Ratings8.9101 Ratings
Budget and Expense Management00 Ratings7.972 Ratings
Professional Services Automation
Comparison of Professional Services Automation features of Product A and Product B
CommUnity by Personify
-
Ratings
Trello
5.9
71 Ratings
23% below category average
Quotes/estimates00 Ratings6.149 Ratings
Invoicing00 Ratings5.242 Ratings
Project & financial reporting00 Ratings6.557 Ratings
Integration with accounting software00 Ratings5.643 Ratings
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CommUnity by PersonifyTrello
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Score 9.2 out of 10
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Planview AgilePlace
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Enterprises
Verint Community
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Score 8.8 out of 10
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Score 9.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CommUnity by PersonifyTrello
Likelihood to Recommend
9.1
(3 ratings)
9.4
(219 ratings)
Likelihood to Renew
9.1
(3 ratings)
9.9
(6 ratings)
Usability
9.1
(1 ratings)
9.4
(57 ratings)
Availability
9.1
(1 ratings)
10.0
(1 ratings)
Performance
9.1
(1 ratings)
10.0
(1 ratings)
Support Rating
9.1
(1 ratings)
9.9
(81 ratings)
In-Person Training
9.1
(1 ratings)
10.0
(1 ratings)
Online Training
8.2
(1 ratings)
-
(0 ratings)
Implementation Rating
9.1
(1 ratings)
8.0
(2 ratings)
Configurability
-
(0 ratings)
5.0
(1 ratings)
Product Scalability
-
(0 ratings)
10.0
(1 ratings)
Vendor post-sale
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
CommUnity by PersonifyTrello
Likelihood to Recommend
Personify Corp
You can tell from the CEO and all staff that this is a very competent company that wants you to succeed with integrity. There is a strong
support and services team that works collaboratively with us to make
sure we are always getting what we need. They provide
24x7 emergency support, online ticket support, email support, a client
community, and the ability to call and talk to the same account manager or
community consultant every time (I even have Mariano's skype and he replies on weekends!). They recently launched a client community - so they are now even practicing what they preach. Our questions in the client community are always answered quickly.
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Atlassian
Trello is great for cross-team communication and intra-team organization. It's simple to get setup, with flexible tools that give businesses control over how to make Trello work the best for them. It is an amazing platform for operations tracking, project management, and even organizing customer service requests for a smaller business.
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Pros
Personify Corp
  • It's easy to use. The admin panel has a number of drag and drop options to modify the experience
  • Flexibility. There are a large number of standard block features that can be added to areas. In addition, each dynamic block as a number of settings that allow you to tailor the experience you want to create. You can do this without being a programmer.
  • Personalization. There are good tools that allow you to personalize the experience based on whether users are logged in or not, whether they are in particular segments (which we can create) or recommendations based on information the user has provided about themselves.
  • Mobile. Small World Labs has a really great way of doing mobile. They give you a drag and drop interface for designing the mobile environment so there is a lot of flexibility with this. We are currently turning this module on.
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Atlassian
  • Helps track employees "to do before hire", "to do after hired," and "to do when employee leaves"
  • Provides important information on each employee like personal information along with data collected during the time of hire and during employment time
  • Allows more than one person to be assigned to a task per employee and will remain open until everyone involved has completed their task
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Cons
Personify Corp
  • Integration with our Association Management System (AMS) didn't go as smoothly as I had wished. Having said that all of the issues with that integration have been addressed.
  • Because the platform is updated so frequently you need to stay on top of what is available to you and your end users or you may miss out on key functionality releases.
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Atlassian
  • I use colour coding a lot so I would like a wider range of colour options.
  • Also as a visual thinker I would like to be able to easily add images to cards.
  • I would like to be able to attach a wider range of file formats to cards.
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Likelihood to Renew
Personify Corp
From the first conversation and beyond, it has been a pleasure working with Small World Labs. Their staff are genuinely interested in understanding our business and our goals, and actively make recommendation on continued improvement and long-term strategy. All of their staff demonstrate a clear understanding of the product and when to expect new features. Furthermore, their CEO, Michael Wilson, is more than competent and has proven to be an industry expert. He understands both the technical side and the community strategy side of the business. In fact, we have already initiated a project to build a second community with Small World Labs for a separate business unit
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Atlassian
I am very likely to renew Trello, because it doesn't cost anything to do so. I am also very likely to use Trello's upgraded features in the future because a lot of my team's data is stored on there and they have already gotten used to the platform. Trello is very easy for new team members to pick up, making the onboarding and usability very streamlined.
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Usability
Personify Corp
There are a multitude of options to configure the exact user experience you want and what you want to emphasize.
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Atlassian
I am technology illiterate, it's my Achilles heel and this program is so easy to use. I have been utilizing it for a decade now. It makes organizing and prioritizing my life, my work, my business, my kids life, etc so much more manageable and without having to hold on to a bunch of into in my head. I can find it and locate it quickly and easily in Trello.
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Reliability and Availability
Personify Corp
Uptime has never been an issue.
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Atlassian
yes always support available when I need it!
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Performance
Personify Corp
Speed is not an issue.
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Atlassian
Never experienced issues with the above!
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Support Rating
Personify Corp
The people at Small World Labs are very accessible. I can email, open a ticket, or call and they are there. I'd also point out that senior management is quite available too. We frequently have talks about potential strategies and new things we might be doing, which is great. I think the whole organization genuinely likes what they do and likes helping us succeed.
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Atlassian
I haven't reached out to their support very often and their support is very limited anyway for the free users. They do have tons of great articles and videos in their Help Center and constantly send emails with updates and add-ons to the product. The fact that I've barely ever had to contact their support team means that they've developed a great product.
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In-Person Training
Personify Corp
In-person training is more ad-hoc based on if they are traveling to you or you are going to visit them. I imagine that if I paid for in-person training that it would be set up as well, but I've just used the standard training that comes with the initial set up and ongoing support.
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Atlassian
It was helpful and informative! It was back before the pandemic in 2019 so I'm not sure if they still do it but I really enjoyed the experience
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Online Training
Personify Corp
Online training is through online webinar & how-to posts and videos in the client community.
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Atlassian
No answers on this topic
Implementation Rating
Personify Corp
We had staff turnover at our own organization during the implementation. We were able to get the community up and live in a good timeframe even though that happened and we had to switch some people around for managing the project on our side.
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Atlassian
For our small business, getting a few of us started well on Trello was the key, I think. As long as a couple of us were really comfortable with the interface, we could lead others and help them with any questions. From now on, anyone who works with us just naturally uses Trello for information sharing - it's just part of what we do.
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Alternatives Considered
Personify Corp
We evaluated a few different community platform vendors over the course of a couple of months. I believe we also evaluated Jive, Lithium, KickApps, and Powered.
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Atlassian
I also use Whatsapp chat as a task management tool. Whatsapp group chat is very convenient for assigning tasks and making follow-ups. Trello currently lacks here. Whatsapp chat is also way more handy and user-friendly than Trello, because of its better interface and engagement. But Trello has better task organization than WhatsApp chat task management.
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Scalability
Personify Corp
No answers on this topic
Atlassian
Feels like anyone across the org (no matter their location) can use the tool easily!
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Professional Services
Personify Corp
No answers on this topic
Atlassian
Not sure if we use those
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Return on Investment
Personify Corp
  • Our community has been very active since the re-launch of our site. Have seen some increases in member engagement.
  • Feedback from our membership has been nothing but positive since we transitioned off of our older Sharepoint community. Look and feel and ease of use have been real pluses for our members.
  • Having the Small World Labs community is allowing us to be more creative with the way we integrate our community into all aspects of our online presence, web-site, social media, etc.
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Atlassian
  • Trello keeps me organized, focused, and on track. I could filter the Trello board to only see my issues and understand what I needed to work on and when.
  • Trello helped our team implement an agile structure. It's a very simple kanban method of viewing all of your team's tasks and statuses. You can completely customize the columns to your team's specific workflow and create tags relevant to your work.
  • Trello helps reduce unnecessary communications between teams. When I want to request translations, I simply create a card on the localization Trello board -- no need to directly message anyone on the team, and I can watch the status of the card change from "in progress" to "in review" to "translated," all without having to directly ask for updates.
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ScreenShots

CommUnity by Personify Screenshots

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